Hotel berhampiran National Museum of Rural Life, East Kilbride

Arrived with family for 1 night stay. The hotel needs some tlc outside as it looks rather scruffy and unkept with a very poor carpark surface. Reception and checkin was poor, very unwelcoming and even though the room types booked on line were not allocated, no appolgy given, even when we advised we were unhappy with the roomype allocated we were told nothing can be done were full!, asked again and were told again cant do anything and when we pointed out our confirmations were told that they can allocate the room type even if its different from your confirmation, Im quite sure this is not correct but did not want to argue with the girl on the desk as she was clearly no intrested and so much so she left a trainee to finsih the checkin as she had just recieved a delivery of food, and disapeared into the back office. No explanation of how to find our rooms until we asked, again very poor. Our rooms were not exactly as what we had expected from the online pictures and were not cleaned to a high standard as promised by IHG, Stained carpets and curtains, marked walls,dirty tea spoons and hospitality tray missing in one room another room the kettle still full from previous guest. Stained Pillow and marked bedding as well as miss matched bedding, some satin *****e and some plain. all in not the product you advertis for Holiday Inn. Sadly we chose to dine with you in your restaurant and that also was poor, No welcome, had to look for a member of staff to help us and then again to take our order, the food was average but poor when you consider the cost of the dishes on the menu, The soup was tasteless and had no body, the mains were equally poor and no sauces offered, we had to ask then were brought sachets more like a fast food restaurant or motorway cafe rather than a restaurant, but the dining experiance was also let down by the cold and empty atmosphere of the room, and the team who made little effort to enage with the few guests they had. Serious lack of leadership and no management presence in the time we were there, other wise these comments would have been given.

Stayed in the Stewart suite and it was an amazing room. Downstairs was a comfy bed and bathroom. It has a coffee machine along with a normal kettle so plenty of choice. There was a spiral staircase leading to the upstairs where there was a jacuzzi bath, steam / shower room toilet and sink a huge sofa and TV. It also had a swing chair. It also had a mini bar which contained 2 complementary cocktails and other alcohol which you paid for. We had a couple of cocktails before dinner which were very good. The meal was a mixed bag. Both starters were tasty although the tempura batter was heavier than usual. The prawn and mango starter was excellent. My husband had the steak and I had the steak frites. Both were ok but we're a bit greasy. The breakfast was excellent I had the eggs Benedict and the eggs were cooked perfectly. All the staff were friendly and helpful and very welcoming. We really enjoyed our stay and will definitely be returning.

Hotel was ok receptionist seemed a bit flustered when we arrived. It does say check in at 3 but we wanted to enjoy the day out in East Kilbride so arrived at 12 . She did comment to another member of staff about us and another couple arriving early. We didn’t have to go to room just wanted to get out and about without luggage. She then said she could charge us a fee for early check in but said she would let us off this time. If she had charged me I would have said stick it. Reception is floor 12 . We were on floor 8 . Couldn’t get heating to work in room and the wind was whistling through the windows and were really noisy couldn’t do anything about the windows. All in all it was fair

Don't waste your money - book elsewhere! Regrettably, stayed here on a business trip. The room was absolutely filthy and had what seemed like years of dirt and lint under the bed including a dirty slipper, plastic packaging and even some loose change, which just shows how poor the cleaning is. I called up the night manager who was supposed to bring a TV remote , and they kindly gave the room a light hoover after I expressed my disgust at the filth , but it was still filthy around the corners. The bathroom tops had old hair stuck in the corners too. There were apparently no other rooms to move me to so by this time the choice was to ether stay in the dirt room or sleep in my car so I opted to stay. Additionally, the TV remote was missing, as was the night manager who was supposed to bring a TV remote to my room. - After about 30 minutes and a reminder from me that then remote was missing, making it impossible to view the TV, I was brought a remote from an entirely different TV which obviously didn't do the job on the TV in my room. At that point I gave up the idea of watching TV and went to sleep. It rained quite heavily on the night of my stay and sine the gutter directly outside my window was broken and blocked so the water as cascading into a large pool directly below my windows . Since the windows were missing some hardware, they didn't close properly so the noise of the rain and cascading water filled the room. After showing the morning manager the photos I had taken the previous evening of the filthy room and the video of the extremely noisy overflowing gutter during checkout, there was an apology but nothing more. I did have a follow up call from the manger a couple of weeks later when I requested a copy of the invoice and I've been offered an upgrade the next visit which will be NEVER. That experience cost me £126-00 with no offer of a partial or full refund. I've stayed in countless hotels over the past 20 years and the Macdonald Crutherland is by far the worst. Avoid it like the plague !