Pearl & Pebbles Eastbourne

Pearl & Pebbles Eastbourne Reviews

Pearl & Pebbles Eastbourne

12 Lascelles Terrace, Eastbourne, BN21 4BL, United KingdomView Hotel Details
Pearl & Pebbles Eastbourne
Pearl & Pebbles EastbournePearl & Pebbles EastbournePearl & Pebbles Eastbourne
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Pearl & Pebbles Eastbourne Guest Reviews

3.2/5
52 review
Verified reviews
Location3.6
Amenities3.1
Service3.4
Cleanliness2.9
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All reviews(52)
Positive reviews(38)
Reviews with photos/video(7)
Awesome rooms(13)
Awesome stay(11)
Friendly staff(7)
Great location(7)
Convenient location(5)
Negative reviews(14)
Guest User
Deluxe Family Room
Stayed in Sep 2024
Family
2 review
4.0/5
Very Good
Posted on Oct 29, 2024
Thank you for a lovely stay the location of the hotel was great for us. Being close to the start of the beachyhead race and then the beach and the pier was exactly what we needed. The parking permits were helpful to and we had no trouble with this. I would say having booked the deluxe room it was all great size for what we needed, the room could do with somewhere to hang some coats ot clothing, a mirror in the room itself would also be a great touch. A few downsides were the curtains didn't fit the windows probably and the room was very hot even with the heating down and the radiator off. All in all a great stay and we would come again, the staff were very helpful
Guest User
Standard Twin Room
Stayed in Sep 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Nov 3, 2024
Everything is acceptable for a budget hotel, except the shower water pressure is absolutely weak. Maybe because I was living on 3/F. The hotel is near to the coast and easy to find.
Anna
Standard Single Room
Stayed in Jul 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Sep 9, 2024
Everything is great, the attitude of the staff is excellent, the room was clean. I would like to see some broken parts fixed and the dust wiped off from above. The location of the hotel is super!
Response from Property: On behalf of our entire team, we extend our heartfelt gratitude for your lovely review! We are delighted to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and it brings us immense joy to know that we succeeded in making your time here memorable. Your kind words serve as a source of motivation for us to continue delivering outstanding service. We look forward to welcoming you back for another wonderful stay in the future! Warm Regards Pearl and Pebbles
Lukasz Sobiech
Standard Single Room
Stayed in Jan 2025
Solo travelers
3 review
3.2/5
Posted on Feb 20, 2025
An average location, such as Eastbourne, that is far from the pier and town center, with high deposits and a no-pet policy, can make the search quite confusing for serious travelers or remote workers with pets. A very nice and friendly guy at the reception, but confused by the hotel's policies. Cannot explain me why the hotel appears in pet only search.
Guest User
Standard Twin Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Wonderful time not so far from London. Thank you so much. We wish you a Healthy, Happy and successful New Year. Konor and his mum Gabriella
Ndiladi Numi
Standard Twin Room
Stayed in Apr 2024
Family
1 review
3.7/5
Posted on May 31, 2024
The hotel is very close to the sea front
Response from Property: Thank you for your feedback. We value both your positive and constructive comments. We are delighted to have met your expectations and apologize for any areas where we fell short. Your feedback will guide our improvements as we strive to ensure every guest enjoys a comfortable stay. Please feel free to reach out with any further suggestions. We appreciate your support and hope to welcome you back for an even better experience in the future. Warm Regards Pearl and Pebbles
Wayne
Deluxe Single Room
Stayed in Jul 2024
Solo travelers
13 review
4.0/5
Very Good
Posted on Aug 20, 2024
I have stayed here on many occasions the rooms are nice and modern, the staff are very helpful and nice people, I do enjoy staying here, and it's nice and quiet
Response from Property: On behalf of our entire team, we extend our heartfelt gratitude for your lovely review! We are delighted to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and it brings us immense joy to know that we succeeded in making your time here memorable. Your kind words serve as a source of motivation for us to continue delivering outstanding service. We look forward to welcoming you back for another wonderful stay in the future! Warm Regards Pearl and Pebbles
Guest User
Deluxe Single Room
Stayed in Jul 2024
Solo travelers
1 review
1.7/5
Posted on Aug 17, 2024
Everything is dirty, floor, bed, bath towel…… The water pressure in the shower is very low. Nobody at reception when I check out.
Response from Property: Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations.Please know that our reception team is always available to assist with any issues during your stay, and we encourage guests to reach out immediately for help. We could have addressed the cleanliness concerns and water pressure issue right away to ensure your comfort.Regarding checkout, we do have fixed reception hours, and we apologize if this caused any inconvenience. If you need assistance outside these hours, our team is available via the contact information provided.We appreciate your feedback and will work to improve.Best regards, Pearl and Pebbles
Guest User
Standard Double Room
Stayed in Jul 2024
Family
1 review
2.5/5
Posted on Aug 12, 2024
Staffs are very nice but our room had an issue. There was a big hole on the window. They just put a cardboard to hide. It came off easily with wind and I had to put it back again. I don't understand they list that room, It was very cheap rate but we should have know that before booking but no mention in the listing. Such a pity because the location is perfect!
Response from Property: Thank you for your feedback. We value both your positive and constructive comments. We are delighted to have met your expectations and apologize for any areas where we fell short. Your feedback will guide our improvements as we strive to ensure every guest enjoys a comfortable stay. Please feel free to reach out with any further suggestions. We appreciate your support and hope to welcome you back for an even better experience in the future. Warm Regards Pearl and Pebbles
Kal t
Deluxe Double Room
Stayed in Aug 2024
Couples
3 review
5.0/5
Outstanding
Posted on Sep 23, 2024
We absolutely loved it here will deffo be returning again lovely clean and modern room
Response from Property: On behalf of our entire team, we extend our heartfelt gratitude for your lovely review! We are delighted to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and it brings us immense joy to know that we succeeded in making your time here memorable. Your kind words serve as a source of motivation for us to continue delivering outstanding service. We look forward to welcoming you back for another wonderful stay in the future! Warm Regards Pearl and Pebbles
Guest User
Standard Single Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 15, 2024
Lovely bed, nice quiet room, exceptional value for money, well recommend. A fantastic budget hotel stay by the seaside, wish I could have stayed longer!
Response from Property: On behalf of our entire team, we extend our heartfelt gratitude for your lovely review! We are delighted to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and it brings us immense joy to know that we succeeded in making your time here memorable. Your kind words serve as a source of motivation for us to continue delivering outstanding service. We look forward to welcoming you back for another wonderful stay in the future! Warm Regards Pearl and Pebbles
Guest User
Standard Single Room
Stayed in Aug 2024
Business travelers
1 review
2.7/5
Posted on Sep 5, 2024
Weak water pressure. A lamp has no bulb. But otherwise good for the cheapest price
Response from Property: Dear Guest,Thank you for your feedback! I’m glad to hear that overall you found value in your stay. I apologize for the issues with the water pressure and the missing bulb in the lamp—these are certainly things we will address immediately.We appreciate your comments and hope to welcome you back for an even better experience in the future.Best regards,Pearl and Pebbles
Vijesh
Standard Double Room
Stayed in Jun 2024
Couples
2 review
2.7/5
Posted on Jul 30, 2024
The Receptionist was in phone when we came and didn’t ask anything and continue to speak in phone I said we nned to speak to manager and she said she is on the way.We waited morethan 20 minutes and asked again to speak with manager so that we can check in as she said she couldn’t.She left the reception and was continued the conversation. No manners at all from reception!!Location is terrific! It was a last minute trip and ended up with that place
Response from Property: Dear Guest,We apologize for the inconvenience you experienced with our receptionist. This is not the standard of service we strive for. We appreciate your feedback and will address this issue promptly. We're glad you enjoyed the location and hope to provide a better experience on your next visit.Best regards,Pearl and Pebbles
Guest User
Deluxe Single Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 14, 2024
This is an excellent hotel for families or solo travellers by one of The UK's best resorts by the coast
Response from Property: On behalf of our entire team, we extend our heartfelt gratitude for your lovely review! We are delighted to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and it brings us immense joy to know that we succeeded in making your time here memorable. Your kind words serve as a source of motivation for us to continue delivering outstanding service. We look forward to welcoming you back for another wonderful stay in the future! Warm Regards Pearl and Pebbles
Peter
Standard Double Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Delightful Hotel 30 seconds from Sea Front Really lovely and Delightful Receptionist, always greets with a smile, clean rooms, just great for work and holiday stays...
Response from Property: Dear Mr. Peter,On behalf of our entire team, we extend our heartfelt gratitude for your lovely review! We are delighted to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is our top priority, and it brings us immense joy to know that we succeeded in making your time here memorable.Your kind words serve as a source of motivation for us to continue delivering outstanding service. We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Pearl and Pebbles