Hotel berhampiran Naturmuseum Salzkammergut, Ebensee

I booked an apartment for five people (this apartment can fit up to 12 people) for 2 nights. I then received an email that the number of guests is one. That was weird because the minimum number of guests for the apartment is five as you can see in the attached photo. Upon arrival after hours at around 6 PM, there was no one at the check-in desk. Our key was placed at the check-in desk and our last name was written next to the room number. That room had two twin beds stuck to each other. It was tiny and very different than the apartment that I booked online using ***********. I tried calling the number that they had and when I did I heard a vibration of a cell phone at the check-in desk. I tried contacting *********** and they recommended I speak to the property directly and when I stated that I couldn't get a hold of them they asked me to email *********** and that they would get a response to me in 24 hours. Eventually they did respond saying that the property has been contacted but they did not hear anything back from them, so basically *********** was useless. In the meantime, I had to go next-door to ask for help. The lady next-door called one of the housekeeping ladies who then came down and tried helping us. She then called the man who came and gave us the apartment. That man did not even smile or apologize to us. The apartment was decent, and spacious, however the beds were too soft. It had a nice terrace. There were two bathrooms in the apartments one was a good size and the other was tiny. There is no air conditioner, as many other hotels in Europe. There is no elevator the stairs leading up to the apartments are pretty steep. The breakfast was decent. Parking is offsite and there's about a five minute walk. The town is small but pretty. Overall the stay was pleasant, however the check in experience and the incorrect room and no one at the check-in desk was very unpleasant. At check out, there was another lady who seems to be more involved and had a smile on her face and apologized for the experience we had.

Everything was just fine during our 5 days holiday. We could choose between two upgraded rooms. Nearby church bells hardly audible in the morning when windows were closed. We got a pack of useful information material when checking in. Breakfast and half board excellent. Fast Wi-fi in the room. Friendly staff in the restaurant. Sauna working. Enough parking space.

We spent a great holiday at Stadthotel Goldenes Schiff and can really recommend it. All in all just TOP!!! 🥰 The room was clean and tidy with a spectacular river view from the huge window. The interior is modern, there is also available a tablet in the room that can help you to find any information that you need during your stay in this beautiful hotel. The foods were 5 stars; a rich breakfast buffet and delicious modern menus in the evening. The staff were all very friendly, helpful, and accommodating. Their English is perfect. The Wellness area is a dream. Have some choices of sauna, fitness/gym area, also a great chilling area with a wonderful view of Traun. Last but not least, the location is TOP! In the center of Bad Ischl, which makes you easy to go anywhere, or get anything you want. As for me who likes running, I enjoyed my running time around the hotel and the river, the view is so spectacular. Keep it up!! Hope someday we can come back to this hotel again. 😊

Amazing hotel in the heart of the beautiful Austrian lake Traunsee. The recently brand-new renovated, it is absolute stunning in terms of high-end design, spa and room ambience. The spa has a pool with a view on the mountains and lake. The reception team is very friendly, very professional. The hotel also has trendy bar on the first floor. So overall, I do highly recommend for a romantic trip as well as for a solo gateway - its the best combination of everything! Loved it!