Hotel berhampiran Edenbridge Town Station, Edenbridge

We had a lovely stay and it is worth highlighting the staff who all were very friendly and service orientated. We would have written expressing our admiration for the staff if you hadn’t sent a survey

The hotel was clean and the staff was very friendly. The location was difficult to find, but overall was a nice stay. Bonus that there was a whs 24hr market!

Location is good, nice walks in the Village if you like. Spindles was the highlight of the experience, access to the spa and pool, steam room and Sauna, make for a very relaxing morning. The parking was free and the staff were friendly and helpful.

I specifically booked a night at the Sofitel Gatwick because it included 'Meet and Greet' parking with Maple Parking. Had they not included this I would have still stayed but made other arrangments for my car. I arrived at the Maple Parking Meet and Greet and parked the car. Took my keys over to the attendant and signed in. I then asked if they could give me 20 minutes to check in to the hotel, change clothes and bring a bag back to the car. We didnt want to bring a bag of unclean clothes on holiday with us. Here's where things went downhill faster than Gwynth Paltrow on ski's. The attendant, a tall bloke with a mid-european accent shouted at me 'No, do you know you are at an airport'. He actually shouted this. Shouted. To a customer. Take a minute to breathe that in. Fortunatly I knew I was at an airport, having driven 4 hours to get there. To hear that I was at an airport was no surprise, to be shouted at by a car park attendant was. I explained that I didnt want to take a case of unclean clothes on holiday with me. His response to that was 'we are extremly busy and your car will be removed immediately'. I asked if the hotel would hold the bag and he replied 'No they will not hold your stupid bag'. Here's where I should have murdered him with his Maple Meet and Greet Staff lanyard, but I did not. I asked for my keys back to be told once again in an truely agresive manner 'if you take your keys I will close the entry and you can't come back'. I took the keys and left. I then had to park at Gatawick Long stay for an additional £150. We finally checked into the hotel, explained the situation. The checkin lady (Alessia?) apologised and gave us two tokens for a free drink at the bar. They also kept our bag for us. Is this the fault of Sofitel Gatwick? I think it is. They decided to partner with a company that treats people appalingly. So they've got to accept responsibility for that. Please share this review, If I saw something like this I would have chose another car park or another hotel. Other people should be warned.

Turned up at hotel with family and I forgot to book one room, Sam on the desk made sure I could stay close to them and made sure I got my room booked correctly, lovely member of the team. Old building but full of character, wear and tear should not be mistaken for cleanliness as it was cleaned to the best it could be.