voco Edinburgh - Royal Terrace

Ulasan voco Edinburgh - Royal Terrace

voco Edinburgh - Royal Terrace

18 Royal Terrace, Edinburgh, EH7 5AQ, United KingdomLihat Butiran Hotel
voco Edinburgh - Royal Terrace
voco Edinburgh - Royal Terracevoco Edinburgh - Royal Terracevoco Edinburgh - Royal Terrace
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

8.0/10
Very Good
132 ulasan
Ulasan yang disahkan
Location8.0
Amenities7.8
Service8.1
Cleanliness8.1
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All reviews(132)
Positive reviews(112)
Reviews with photos/video(32)
Awesome stay(26)
Great location(19)
Convenient location(12)
Friendly front desk staff(10)
Delicious breakfast(7)
Classy environment(6)
Loved the view(6)
Easy to get around(5)
Negative reviews(20)
Jimskihk
Standard Double Room
Daftar masuk pada Jul 2025
Couple
2 ulasan
6.5/10
Disiarkan pada 30 Ogo 2025
In general the hotel looked classy and had a great view from the room. Good location and easy walk to Waverley Station. However it did lack toiletry packs. Maybe i was just used to hotels in Asia
Jawapan daripada Pihak Penginapan: Dear Jimskihk,Thank you for taking the time to share your recent experience with us.We're pleased to hear that you enjoyed the hotel's classy ambiance, scenic views, and convenient location near Waverley Station. Your positive comments about the surroundings and service are truly appreciated.We do note your feedback regarding the lack of toiletry packs. While we provide essential amenities in all rooms, we understand expectations can vary—especially for guests who have experienced different standards while traveling in Asia. We value your input and will take it into consideration as we continue to refine our guest experience.We hope to welcome you back on your next visit to Edinburgh.Warm regards,Zelal AmirFront Office Manager
Fatima Issa
Standard Twin Room
Daftar masuk pada Jun 2025
Traveling with friends
4 ulasan
10/10
Outstanding
Disiarkan pada 1 Ogo 2025
A Wonderful Stay – Highly Recommended! My friend and I recently had the pleasure of staying at this lovely property, and we had an excellent experience. From the moment we arrived, we were impressed with the attention to detail and the warmth of the staff. The bed was incredibly comfortable, ensuring we both got a restful night’s sleep. What truly stood out, however, was the level of service. I was feeling a bit under the weather during our stay, and the staff went above and beyond by bringing breakfast directly to our room, which was a thoughtful and much-appreciated gesture. This level of care really goes a long way in making guests feel valued. For those who prefer to enjoy their breakfast with a bit of fresh air, the hotel also has a charming terrace where you can take your meal while soaking in the surroundings. It's the perfect way to start the day if you want to enjoy a bit of sunshine. The location is also a major plus. It’s just a short walk to the city center, making it easy to explore, and for those who prefer not to walk, a quick 5-minute bus ride will take you wherever you need to go. The lounge area at the hotel is another highlight. It’s spacious, cozy, and thoughtfully equipped with blankets to keep guests comfortable if the temperature drops. It provided the perfect spot to unwind after a day of sightseeing. Overall, I highly recommend this hotel for anyone visiting the area. The combination of comfort, thoughtful service, and a prime location makes it a top choice. We will definitely be staying here again when we return!
6/7
Jawapan daripada Pihak Penginapan: Thank you for such a detailed and heartfelt review. We’re thrilled to hear you and your friend had a wonderful stay and felt well cared for, especially when you weren’t feeling your best. Going the extra mile for our guests is what we strive for. It’s great you enjoyed the terrace, lounge, and our convenient location too. We can’t wait to welcome you both back on your next visit!Sharath SuraFront Office Supervisor
SNS_147
Standard Room
Daftar masuk pada Mei 2025
Family
31 ulasan
8.0/10
Very Good
Disiarkan pada 17 Jun 2025
Thanks for every things , I like the hotel located in nice place . We can walking to see Edinburgh
Jawapan daripada Pihak Penginapan: Dear SNS_147,Thank you for taking the time to share your feedback following your stay at voco Edinburgh – Royal Terrace.We’re pleased to hear you enjoyed our great location and the convenience of nearby parking and restaurants.I appreciate your honest comments regarding the condition of the rooms. Please be assured that we are committed to ongoing maintenance and refurbishment to ensure our guests have the best possible experience. Your feedback has been shared with the relevant teams for continuous improvement.Thank you again for your review, and we hope to welcome you back for an even better stay in the future.Warm regards,Zelal AmirFront Office Supervisor
Garrrrrry
Standard Double Room
Daftar masuk pada Mei 2025
Traveling with friends
1 ulasan
2.0/10
Disiarkan pada 13 Jun 2025
view is good but hotel is bad. Edinburgh is good but coco is bad.
Jawapan daripada Pihak Penginapan: Dear Garrrrrry,Thank you for taking the time to share your feedback.We’re glad to hear you enjoyed the view and appreciate your comments about Edinburgh. However, I’m sorry to learn that your experience with us did not meet your expectations. We take all guest feedback seriously and will review the points you raised to improve our services.We hope to have the opportunity to provide you with a better stay in the future.Warm regards,Zelal AmirFront Office Supervisor
Guest User
Standard Twin Room
Daftar masuk pada Jan 2025
Traveling with friends
1 ulasan
6.5/10
Disiarkan pada 6 Mac 2025
The building was good and the view was great; it was the best part of staying this hotel. Unfortunately room service was so bad. We stayed there 4nights; first we thought maybe they just hovered the room because the room wasn’t cleaned. Next day it was same so I told it to reception and then finally next day they cleaned it.. but again it wasn’t a full cleaning (they didn’t hover or clean the dust; just tidy the room and clean bathroom) So I can say room cleaning service is a disaster. But I also want to add reception stuff were helpful and friendly. Last thing hotel needs a quick make up; especially bathrooms are very old.
Jawapan daripada Pihak Penginapan: Good afternoon,Thank you for your feedback. We’re glad to hear you enjoyed the building and the great view, and that our reception staff were helpful and friendly. However, we sincerely apologize for the issues you experienced with room cleaning. This is certainly not the standard we aim to provide, and we will address this with our housekeeping team to ensure better consistency in service. We also appreciate your comments about the bathroom and will take this into consideration for future improvements. We truly value your input and hope you’ll give us the opportunity to provide a better experience next time.Kind regards,Zelal Amir | Front Office Supervisor
Guest User
Premium King With Sofa Bed
Daftar masuk pada Mei 2025
Family
3 ulasan
7.0/10
Disiarkan pada 4 Jul 2025
The people working in the hotel are very friendly and they try to help as much as they can. Although the hotel have big room but their AC system is bad and you can’t open the windows. So if you are going in hot session that will be challenging. Also I stayed there for 4 night and they didn’t change the bedsheets at all and the bathroom and the room cleaning is so bad they didn’t even both to clean the sink.
Jawapan daripada Pihak Penginapan: Thank you for sharing your detailed feedback. We're truly glad to hear that you found our team friendly and helpful—our staff always strives to provide the best possible service.We’re very sorry to hear about the issues you experienced with the air conditioning, room ventilation, and cleanliness during your stay. This is certainly not the standard we aim to maintain, and your comments have been shared with our housekeeping and maintenance teams for immediate review and improvement.Your feedback is incredibly valuable to us, and we sincerely hope to have the opportunity to provide you with a much better experience in the future.Warm regards,Zelal | Front Office Supervisor
Guest User
Standard Twin Room
Daftar masuk pada Mac 2025
Traveling with friends
3 ulasan
10/10
Outstanding
Disiarkan pada 18 Apr 2025
The hotel is beautiful, and the view from the hotel room is also great. Good location and excellent breakfast
Guest User
Standard Twin Room
Daftar masuk pada Nov 2024
Couple
7 ulasan
9.5/10
Amazing
Disiarkan pada 5 Dis 2024
The room was spacious and comfortable and the breakfast buffet was quite extensive. Had a comfortable sleep in a large room with big windows. Wouold recommend.
Guest User
Standard Twin Room
Daftar masuk pada Sep 2024
Traveling with friends
14 ulasan
9.5/10
Amazing
Disiarkan pada 11 Nov 2024
The hotel itself is great, rooms are comfy, staff are nice. But the location is a bit far from the train station by feet, including ups and downs the hills.
Anonymous User
Standard Room
Daftar masuk pada Ogo 2024
Traveling with friends
58 ulasan
7.5/10
Disiarkan pada 14 Okt 2024
The room was very spacious, but the lighting at night was extremely dim. I spent a long time looking for the switch for the large, candle-style chandelier in the room, only to be informed by the front desk that it was purely decorative.
Teks AsalDiterjemah oleh Google
Guest User
Standard Twin Room
Daftar masuk pada Mei 2025
Couple
3 ulasan
10/10
Outstanding
Disiarkan pada 14 Jun 2025
Friendly people nice spacious room
Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you so much for your fantastic review!We’re thrilled to hear you enjoyed our friendly team and spacious rooms. Your kind words truly motivate us to keep delivering great experiences.We look forward to welcoming you back soon!Warm regards,Zelal AmirFront Office Supervisor
1391391****
Standard Twin Room
Daftar masuk pada Jul 2024
Family
1 ulasan
8.0/10
Very Good
Disiarkan pada 29 Ogo 2024
I booked two rooms, but both were a complete letdown. One of them had an overpowering smell of cigarette smoke!
Teks AsalDiterjemah oleh Google
Anonymous User
Standard Twin Room
Daftar masuk pada Ogo 2024
Traveling with friends
4 ulasan
7.5/10
Disiarkan pada 3 Okt 2024
The location is a bit far away from the train station, and need to walk uphill
Guest User
Standard Double Room
Daftar masuk pada Jun 2024
Solo traveler
10 ulasan
10/10
Outstanding
Disiarkan pada 28 Jul 2024
The hotel went above and beyond to take care of us. I was very impressed with the service. I loved the location. It was close enough to everything without being in the thick of it. I would definitely stay again. Thank you for making my stay so comfortable.
230626****
Standard Room
Daftar masuk pada Jul 2025
Family
7 ulasan
4.0/10
Disiarkan pada 29 Ogo 2025
Really bad experience
Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your feedback.I'm very sorry to hear that your experience with us did not meet your expectations. We take all guest comments seriously and would appreciate the opportunity to understand more about what went wrong during your stay. If you're willing, please contact us directly so we can address your concerns in detail and work toward making things right.We hope to have the chance to restore your confidence in us in the future.Warm regards,Zelal AmirFront Office Manager