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Kami Memadankan Harga
1 malam
Ulasan Tetamu
4.7/5
Menakjubkan
47 ulasan
Untuk menjamin ketulenan penilaian yang dipaparkan, kami tidak mengira purata sahaja. Sebaliknya, kami mengambil kira kredibiliti ulasan dan tarikh penginapan tetamu untuk menentukan penilaian akhir.
Ulasan yang disahkan
Persekitaran4.7
Kemudahan4.8
Perkhidmatan4.6
Kebersihan4.8
Tapis mengikut:
Atur mengikut:
Semua ulasan(47)
Ulasan positif(8)
Ulasan dengan gambar/video(5)
Ulasan kurang baik(1)
Phooi Sun Wong
Pangsapuri Studio
Menginap pada Apr 2023
Keluarga
15 ulasan
4.0/5
Sangat Baik
Disiarkan pada 23 Apr 2023
Nice and cosy apartment with some distance from attractions.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Phooi Sun Wong, Thank you for your wonderful review following your stay at Cheval Abbey Strand Apartments. I am pleased to hear your enjoyed your stay in one of our luxury serviced apartments. The team aspire to always offer exceptional service to all our guests, I will be sure to share your high feedback scores with them as they will be thrilled. It would be a pleasure to welcome you again, I hope to have this opportunity in the near future. Kind regards and best wishes, Kim LoudenOperations Manager
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FAN_C
Apartmen Satu Bilik Tidur
Menginap pada Okt 2024
Pasangan
44 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Okt 2024
因為酒店安排的問題,這次被升級到他們同物業的另一家酒店,離火車站更近,服務環境方面都很不錯。
Terjemah
Jawapan daripada Pihak Penginapan: Dear Fan,Thank you for taking the time to provide feedback on your recent stay at Cheval The Edinburgh Grand & Abbey Strand. I am so pleased to hear that you enjoyed your stay in one of our luxury serviced apartments. The team aspire to offer excellent service at all times so they will be pleased to have received high feedback scores, I will be sure to share this with them.It would be a pleasure to welcome you again, hopefully we will have this opportunity in the near future.Kind regards and best wishes, Nic SforzaFront Office Manager
Jawapan daripada Pihak Penginapan: Dear Guest,Many thanks for your time to review your recent stay with us.I'm really pleased to see such high scores and that you have enjoyed your stay at Cheval Abbey Strand.We have our team on site between 9AM and 5PM and then our front desk team is available 24/7 from our sister property Old Town Chambers via live chat or on the phone.I really hope to welcoming you again for another great stay in Edinburgh.Kind regards,Nic SforzaReception Supervisor
Jawapan daripada Pihak Penginapan: Dear Aku0077, Thank you for taking the time to provide your valuable feedback on your recent stay at Cheval Abbey Strand Apartments at Holyrood. It is feedback like yours that allows us to continually evaluate and improve on the services we offer. The team aspire to always offer exceptional service for our guests, whether at the time the property is manned or otherwise. It is clear on this occasion that we have fallen short of this, and I am sincerely sorry for the experience you had during your visit to Edinburgh.The current arrival process is under review, I would like to assure you that the comments you have highlighted will be brought to the attention of the team who are working on this procedure to be taken in to consideration. It would be a pleasure to welcome you again, I hope to have this opportunity in the near future and hope that we can redeem our services for you should you return to Edinburgh. Kind regards and best wishes, Kim LoudenOperations Manager
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for taking the time to provide wonderful feedback on your recent stay at Cheval Abbey Strand Apartments at Holyrood. I am so pleased to hear that you thoroughly enjoyed your stay. I will be sure to share your kind words with Peter who works particularly hard and prides himself in providing an excellent service to all our guests. He will be thrilled to learn he had a positive impact on your stay in our luxury serviced apartments. It would be our pleasure to welcome you again, hopefully in the near future. Kind regards and best wishes, Kim Louden, Operations Manager
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for your kind words following your recent stay at Cheval Abbey Strand Apartments at Holyrood. I am pleased to hear you thoroughly enjoyed your visit to Edinburgh and stay in one of our luxury serviced apartments. The team aspire to offer exceptional service to all our guests, I will be sure to share your kind words with them as they will be thrilled to have received such high feedback scores. It would be a pleasure to welcome you again, I hope to have this opportunity in the near future. Kind regards and best wishes, Kim LoudenOperations Manager
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Pengguna Tanpa Nama
Apartmen Satu Bilik Tidur
Menginap pada Mei 2024
Pasangan
1 ulasan
3.0/5
Disiarkan pada 27 Jul 2024
check in 後是沒有打掃過的房間
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Many thanks for your time to review your recent stay with us.I'm sorry to hear that we fell short of your expectations for your apartment and service. Please accept my apologies if our housekeeping service didn't visit your apartment after your first night. Rest assured, we take our feedbacks seriously as a way to improve and maintain our high standards, I will bring this up to our housekeeping manager, I hope you will consider staying with us once again, I would love to welcoming you back in the near future.Kind regards,Nic SforzaReception Supervisor
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Xiaotaiyang_xiaowanzi
Apartmen Satu Bilik Tidur
Menginap pada Sep 2023
Pasangan
16 ulasan
5.0/5
Luar Biasa
Disiarkan pada 26 Nov 2023
環境非常好,套房房間很大
Terjemah
Jawapan daripada Pihak Penginapan: Dear Xiaotaiyang_xiaowanzi, Many thanks for taking the time to share your feedback following your recent stay with us here at Cheval Abbey Strand Apartments at Holyrood.I am so happy to see that you enjoyed your luxury serviced apartment and your stay with us. The team will be thrilled to see such high scores. I look forward to welcoming you back in the near future. Kind regards and best wishes, Kim LoudenOperations Manager