Apex Waterloo Place Hotel

Ulasan Apex Waterloo Place Hotel

Apex Waterloo Place Hotel

23-27 Waterloo Pl, Edinburgh, EH1 3BH, United KingdomLihat Butiran Hotel
Apex Waterloo Place Hotel
Apex Waterloo Place HotelApex Waterloo Place HotelApex Waterloo Place Hotel
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1 malam

Ulasan Tetamu

4.2/5
Sangat Baik
76 ulasan
Ulasan yang disahkan
Persekitaran4.2
Kemudahan4.0
Perkhidmatan4.3
Kebersihan4.2
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Atur mengikut:
Semua ulasan(76)
Ulasan positif(70)
Ulasan dengan gambar/video(19)
Bilik yang hebat(19)
Penginapan yang hebat!(17)
Lokasi yang sesuai(17)
Tuan rumah yang peramah(15)
Lokasi yang strategik(13)
Berdekatan dengan stesen kereta api(11)
Ulasan kurang baik(6)
Yang
Bilik Bandar(Katil King)
Menginap pada Dis 2024
Pasangan
1 ulasan
1.0/5
Disiarkan pada 6 Jan 2025
Rude staff, not able to check in on time, room quality not great, appliances not working
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the challenges you experienced during your stay.We understand that you checked in at 14:45, which is 15 minutes past the standard check-in time.Please know that during peak periods, such as New Year, we may encounter slight delays due to high occupancy. We strive to provide a seamless experience for all our guests, and we regret any inconvenience this may have caused you.As a gesture of goodwill, we offered you complimentary drinks to help make up for the inconveniences you faced. Regarding the issues with room quality and appliances, we take such matters seriously and will address them with our team to ensure improvements are made.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Kind RegardsIrene KowalczykDuty Manager
Pengguna Tetamu
Bilik Double Superior
Menginap pada Okt 2024
Pasangan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Nov 2024
It was a pleasure to stay in this hotel, the staff and room was amazing, can’t recommend it enough.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you had such a fantastic stay at Apex Waterloo Place Hotel. Our team takes great pride in providing exceptional service, and it’s always rewarding to know that our efforts have made your stay memorable. We look forward to welcoming you back soon! Best regards,Amnesty Igbinedion|Night Manager,Apex Waterloo Place Hotel.
Chua Seah Chin Kiah
Bilik City Twin
Menginap pada Sep 2024
Keluarga
6 ulasan
4.0/5
Sangat Baik
Disiarkan pada 17 Dis 2024
Ok overall while the hotel is undergoing renovation, it should be better as the security is very easy for people to walk to room.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found your stay to be okay overall, despite the ongoing renovations.We want to assure you that guest security is our top priority, and we do not compromise on it. While the renovation process may sometimes create an impression of reduced security, we always take the necessary measures to ensure that our guests are safe and secure throughout their stay. Your safety is very important to us, and we are committed to maintaining a secure environment for all our guests.We appreciate your understanding during this transitional period and hope to welcome you back soon to experience our improved facilities.Kind RegardsIrene KowalczykDuty Manager
Pengguna Tanpa Nama
Bilik City Twin
Menginap pada Apr 2024
Melancong bersama rakan
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 8 Jun 2024
Stayed here for 2 nights and it was great. Convenient and clean. Super close to Calton Hill which was nice! Staff were very friendly and helpful. Recommend!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your 2-night stay and found our location convenient, with easy access to Calton Hill.It's wonderful to know that you found the hotel clean and the staff friendly and helpful. Providing a comfortable and enjoyable stay for our guests is our top priority, so your kind words are greatly appreciated.We're grateful for your recommendation and look forward to welcoming you back the next time you're in the area. Please don't hesitate to reach out if there is anything else we can do to make your next visit even more memorable.Kind RegardsIrene KowalczykDuty Manager
Adam
Bilik Deluxe Double
Menginap pada Sep 2023
Pasangan
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 18 Okt 2023
Very friendly front desk, excellent service. Excellent location. 
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for sharing your positive experience with us. We're thrilled to hear that our front desk team made you feel welcome and that you received excellent service during your stay. Our staff takes great pride in their work, and your compliment will certainly be shared with the entire team.Furthermore, we're glad you found our location convenient for your needs. Being situated where we are, we understand the importance of accessibility and proximity to various attractions for our guests.We appreciate your feedback and are delighted you had a pleasant experience. We look forward to the opportunity of welcoming you back on your next visit to the area.Best Regards,George MiliarasFront Desk Duty Manager
Pengguna Tetamu
Bilik City Twin
Menginap pada Mac 2024
Keluarga
2 ulasan
4.2/5
Sangat Baik
Disiarkan pada 29 Apr 2024
Swimming pool is not available
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for bringing this to our attention. We apologize for any inconvenience caused by the unavailability of our swimming pool during your stay. We understand how important it is for our guests to have access to all our facilities, and we regret that we were unable to meet your expectations in this regard.Please rest assured that we are actively working to resolve any issues with our pool to ensure it is fully operational for the enjoyment of our guests in the future. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to reach out to us.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
Chi-long
Bilik City Twin
Menginap pada Dis 2022
Pasangan
17 ulasan
4.5/5
Hebat
Disiarkan pada 16 Mac 2023
Best situation. Although not much facility, clean and very good location.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for taking the time to review us and for a perfect score!! Hope to welcome you back in the future, Best Regards, Savia Rodrigues Front Office Manager
Mingjia
Bilik Bandar(Katil King)
Menginap pada Mac 2023
Melancong bersama rakan
4 ulasan
4.0/5
Sangat Baik
Disiarkan pada 12 Apr 2023
great clean and convenient. friendly worker
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your kind review, Mingjia! We're happy to hear that you found our accommodations to be great, clean, and convenient. Our team works hard to provide a comfortable and enjoyable stay for our guests, and we're glad that you found our workers to be friendly. We hope to have the pleasure of welcoming you back soon for another excellent stay. Thank you for choosing to stay with us!Best Regards,Savia RodriguesFront Office Manager
Pengguna Tetamu
Bilik City Twin
Menginap pada Mei 2024
Melancong bersama rakan
3 ulasan
5.0/5
Luar Biasa
Disiarkan pada 27 Jun 2024
lovely!
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your kind feedback! We're delighted to hear that you had a lovely stay with us at Apex Waterloo Place Hotel.If you have any suggestions or if there's anything more we can do to improve your experience next time, please feel free to reach out. We look forward to welcoming you back soon.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
Pengguna Tetamu
Bilik Bandar(Katil King)
Menginap pada Apr 2022
Pasangan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 30 Jun 2022
Fantastic hotel stayed before, breakfast is a little on the expensive side especially if you only want one part of the breakfast so we ordered breakfast to the hotel which wasn’t a problem with all the local cafes around. Will be back
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Firstly i would like to thank you for choosing Apex Hotels for your recent stay with us,I am truly happy to read that your overall stay was great.Looking forward in welcoming you in the future soon.Best Regards,Savia RodriguesDuty Manager
Pengguna Tetamu
Bilik City Twin
Menginap pada Mei 2023
Keluarga
7 ulasan
5.0/5
Luar Biasa
Disiarkan pada 17 Jun 2023
So good
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for choosing Apex Waterloo Place for your recent stay. We greatly appreciate your kind words and positive feedback. It is always a pleasure to know that our guests had a wonderful experience with us.We are thrilled to hear that everything met or exceeded your expectations. Providing exceptional service and a memorable stay is what we strive for, and we are delighted to know that we succeeded in achieving that during your visit.If you have any future plans to visit Edinburgh or any other city where Apex Hotels are located, we would be honored to have you as our guest again. Please do not hesitate to reach out to our front desk team for any assistance or inquiries you may have.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back to Apex Waterloo Place or any other Apex Hotel in the near future.Warm regards,George MiliarasFront Desk Duty Manager
Houbuhoubuhou
Bilik City Twin
Menginap pada Ogo 2024
Keluarga
10 ulasan
0.5/5
Disiarkan pada 3 Sep 2024
這家酒店歧視中國人應該不是一次兩次了,也可能是看中國人好欺負吧,覺得中國人大多不會英語不懂維權,看底下評論就能看出來了。同樣的問題不知道多少次了。我訂的兩晚酒店,因為自己行程原因我第一晚沒能入住,本來想取消但是因為當時訂的時候沒注意看是不可以退的,然後聯繫酒店不讓退,也不給換成早餐,ok這個我認了這是我的問題。然後我説我第二天到,酒店回覆將給我留好房間。我訂的城景雙人房然後久給我留個這?讓我住地下室呢?中國人是不是好欺負?這時候我就很生氣了,但是我還有行程,我讓攜程客服幫我聯繫酒店換房間。酒店那邊拉扯了一個多小時,最開始咬死沒有多餘的房,之後就開始不接攜程電話。最後我直接回酒店親自跟他們説才説有房的話就給換。然後攜程管家客服一直跟進最後給我換成了和前台同一層的房型。最開始的房間在3樓,前台都在街上那層在5樓😅避雷吧家人們,這條路上很多好酒店,擦亮眼睛。如果不想給自己找麻煩就不要選這家。也希望攜程早點把這家下架了好吧😅這錢非掙不可嗎,都歧視這麼嚴重了。別搞的好像中國人衹配住地下室好吧😅😅😅
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback and taking the time to share your concerns. We are truly sorry to hear that you felt you were treated unfairly during your stay. We take these kind of allegations very seriously because we always strive to create an inclusive environment for everyone.Regarding your room assignment, we would like to clarify that our hotel is uniquely situated on a bridge, which creates different levels, including entrances on both Level 5 and Level 0, all at street level. This design can sometimes lead to misunderstandings about room locations.We appreciate your patience in resolving the room issue with our staff and Ctrip. Your feedback is invaluable, and once again we would like to reassure you that we are committed to ensuring that all our guests are treated with respect and kindness, regardless of their background.Kind RegardsIrene KowalczykDuty Manager
Pengguna Tetamu
Bilik Bandar(Katil King)
Menginap pada Sep 2024
Solo
6 ulasan
5.0/5
Luar Biasa
Disiarkan pada 6 Okt 2024
設施:很不錯 衞生:感覺 環境:很滿意 服務:滿意 條件挺舒服的 地址在市中心 去哪裡都很方便電梯可以直接去火車站 卡爾頓山就在旁邊 性價比比較高吧
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your fantastic review and perfect rating! We’re delighted to hear that you found our facilities, cleanliness, and environment to your satisfaction. It’s great to know that you enjoyed our central location, making it easy to explore the city and visit nearby attractions like Calton Hill. We’re also pleased that you found our service and overall conditions comfortable and of good value. Your kind words mean a lot to us, and we look forward to welcoming you back to Apex Waterloo Place Hotel in the future!Best regards,Amnesty Igbinedion | Assistant Night Manager,Apex Waterloo Place Hotel.
Pengguna Tetamu
Bilik City Twin
Menginap pada Sep 2024
Melancong bersama rakan
9 ulasan
5.0/5
Luar Biasa
Disiarkan pada 7 Okt 2024
交通很方便 出門步行就能到教堂和卡頓爾山 對面還有city bus , 離火車站也很近 走走5分鐘 非常好的體驗,酒店裡美食也不錯
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your fantastic review and perfect rating! We’re delighted to hear that you found our location so convenient, with easy access to the church, Calton Hill, and the nearby city bus and train station. It’s wonderful to know you had a great experience and enjoyed the food at our hotel. Your kind words mean a lot to us, and we look forward to welcoming you back to Apex Waterloo Place Hotel in the future!Best regards, Amnesty Igbinedion | Assistant Night Manager,Apex Waterloo Place Hotel.
Olivia575
Bilik Bandar(Katil King)
Menginap pada Jul 2024
Pasangan
7 ulasan
1.0/5
Disiarkan pada 23 Ogo 2024
垃圾大避雷。3000一晚訂的城景雙人房,4星,實際連7天都不如,房型頁面顯示有窗,實際窗户都是拿紙全部糊起來的,通過被別人撕開的一點小縫,看到窗外正對着酒店的一排垃圾桶。房間裏面和一樓整個樓道都很昏暗,看起來臟臟的,而且還有機器設備的轟鳴聲,屋裡屋外都聽得很清楚。聯繫酒店換房,酒店堅持房型沒問題,還説當天酒店都沒有房間了。關鍵我在網上看到當天還有房可以訂,而且我們是當天提前在網上check in的,到酒店時間也就是下午6點多,不知道是不是專門給中國人安排這種房型。不過攜程平台後續還是很負責幫忙處理。
Terjemah
Jawapan daripada Pihak Penginapan: Dear Olivia,Thank you for taking the time to share your feedback. We are deeply sorry to hear about your disappointing experience during your stay at Apex Waterloo Place Hotel. Your comments are very important to us, and we sincerely apologize for the issues you encountered.We regret that the room did not meet your expectations and that the view and condition of the windows were not as described. We also apologize for the noise and cleanliness issues you experienced. This is certainly not the standard we strive to maintain, and we are taking your feedback seriously to address these concerns.We are also sorry for the inconvenience you faced when trying to change rooms. We understand how frustrating this must have been, especially when you saw availability online. We assure you that we do not assign rooms based on nationality, and we are committed to providing a comfortable stay for all our guests.As a gesture of goodwill and to make up for the disappointing stay, we would like to offer you a complimentary night on your next visit to our hotel. We hope this will give us the opportunity to provide you with the exceptional experience you deserve. We hope to have the opportunity to make things right and provide you with a much-improved experience in the future.Thank you once again for your feedback.Best regards,Amnesty Igbinedion | Assistant Night ManagerApex Waterloo Place Hotel.