Hotel di Edinburgh Old Town, Edinburgh

Brilliant location.apartment was very Comfortable and clean.would recommend.I feel that the hotel was good value for money being situated on the royal mile.

We arrived in the morning and the room was not ready yet. We were allowed to leave our luggage in the storage room. The check in was smooth, the room is big, the staff are friendly and helpful. The only minus point was the air conditioning was not functioning well in the room and the temperature could not be controlled from the room. It’s summer so the room was quite stuffy. Overall was good.

Awful hotel that is definitely not 4* and the service is not at Hilton level at all…. The hotel goes under the renovation and there were only 2 lifts with queues and they are also used by the staff too We had a room for 3 people and had all set up for two people only, the room was dirty with hair in the shower and the ceiling. When I took the shower the pipe was blocked and the water started to leak to the bathroom… yes they sorted the problem quite quickly but still was not great experience There were no slippers and bathrobes. I asked for x3 slippers and they brought only one pair. I asked again and they brought only one pair again. On the third time they brought two pairs…. When I asked for 3!!! And still no bathrobes. We asked for additional blanket and it was in a random location after the room was cleaned. The room was cleaned badly on the next day we stayed. My pajamas was thrown elsewhere and I found it on the table, the towels we put on the floor to be replaced were fold dirty on the shelves… the blanket was in a random location and the cleaner did not pay any attention at all left the room dirty. Very disrespectful I felt that I had to beg for the things we are supposed to get in this kind of hotels. Shocking!!! Yes they compensated with a complimentary breakfast which was good but still the service was bad. They sent the cleaner and by the time she came we were already sleeping. And she did not speak any English … very disappointed Room 210, 26.10-28.10 2024

Great location, just a 3-minute walk from Edinburgh train station. The path to the station is smooth, making it convenient to wheel suitcases. The stairs behind the hotel lead to a stop for the tour bus, making it easy to reach various attractions. However, despite these conveniences, our stay was quite disappointing. We had booked two Superior Double Rooms, but upon our 3 PM arrival, the front desk informed us that only one room was available unless we were willing to wait until 10 PM. Unable to wait several hours, we had to accept a single room, which turned out to be very small and dark. The hotel's soundproofing is also extremely poor. You can hear every single word clearly from the neighbouring room. If your neighbours have noisy kids, it could ruin your stay. Loud children awakened me at 6 AM. Our experience fell well below our expectations given the hotel's pricing. I do not recommend it.

Location of the hotel was great. Close to old town of Edinburgh. Everything in a walking distance. Hotel room was a then worn out. Shower hose was leaking, toilet floor was soft and starting to break. Small cracks in the furniture and the floor. Toiled door had some moisture damage.  AC was working/not working and there was a high moisture in the room. Window (that should not be able to be opened) was open. Layout of the room was from the worst side. 1 chair to sit on and wardrobe as far from the door on the opposite side of the room. No hand towels, just shower towels available. Breakfast was basic. Elevator to the floor was fast that was good. 

Booked this hotel based on good reviews, and it did not disappoint! We walked from Waverly to hotel with 3 huge luggages, it is not far but it is hilly so choose the path that does not involve stairs. Check-in and out is VERY efficient, just mention your name and they will immediately escort u to your apartment. Saw previous reviews saying receptionist is not friendly, but honestly I think they are being efficient and that is just what I needed after a 20-hour journey. I booked the open plan 1-bedroom apartment for us 2 adults and 2 kids. Room is at ground floor with the entrance from outside walkway directly to the living room. This means people walking outside your room will be able to see you, but there are curtains and blinds to block those views. The bedroom does not have doors though, just an entrance from hallway. The apartment is very homey and comfortable to us, we cooked almost every meal, being fully equipped. It has dining table comfortable for 4, and efficient layout. Bathroom is perfect size with sufficient hot water. Heater is working very well. Location is very close to famous victoria street, and near the famous stairs filmed in “One Day”. Used the laundry service and is good. Sainsbury local nearby with 4 mins walk. Overall satisfied and highly recommend.

Aside from house keeping seems to be busy as they just empty the bin only. Everythings are good. Never imagine there will be swimming and sauna facilitues in Edinburgh, Great! View is good, and a little duck and lavenda spray for your sleep, very warm welcome.

酒店位置超級好，在維多利亞街路口。去城堡、國立博物館、國家畫廊、王子街、皇家一英里等著名景點都很方便。 服務好，第一天到酒店已經是半夜，第二天早上起來發現房間窗外有垃圾桶，畢竟還要住四天，提出換房要求。前台很耐心的帶我看了三個房間，還説希望我能在這裏開心，最後從2樓換到4樓，景觀也不錯。可惜沒問到工作人員的名字。 房間除了洗臉池的水壓較低，水流小，其它都不錯。 早餐品種比較少，冷菜和酸奶麪包是自助，熱食點單模式。吃了四天整個菜單都試過了，出品還算可以。

Google Maps brought us to wrong place. Be careful! Hotel is good location. Much bigger than what it looks from outside. Parking is limited and requires extra payment. We could not parked onsite and was directed to park at another nearby APEX hotel. We love the rubber ducky!

I recently stayed at this hotel and had a fantastic experience. The hotel was just as described and lived up to my expectations. The location was perfect for exploring the city, with many attractions and restaurants within walking distance. What really made my stay stand out was the staff - they were super friendly, helpful and always responded quickly to any inquiries I had. Additionally, the hotel's app made everything incredibly easy, from asking questions to checking out. The hotel itself is beautiful, with a comfortable and relaxing atmosphere that made me feel right at home. I highly recommend Cheval Old Town to anyone visiting Edinburgh and I look forward to staying here again in the future.”