Hotel berhampiran Statue of King George Ⅳ, Edinburgh

I really enjoyed my stay at the Hilton Carlton, reception staff were very friendly and helpful. The hotel is very central to everything right in the heart next to the busy bustling city centre. My room I booked was a King Deluxe very spacious, clean, quiet room my en-suite bathroom was a wet room lots of space, I found no fault with my room. I ordered the continental breakfast in the morning staff were efficient, and the buffet breakfast offered gave a lot of good quality choices unlimited hot drinks, fresh fruit, yoghurts, cereals, toast, plenty on offer. I used the express checkout box as I was leaving in the morning there was a long queue as many guests were checking out so that suited me thank you so much to all the staff I had a wonderful experience.

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

เป็นโรงแรมที่ดีมาก อยู่บนถนน Princess Street มีร้านอาหารเยอะมากเป็นถนนเส้นกลางเมืองเอดินบะระเลย ห้องพักดีมาก สะอาด มีสบู่+ยาสระผม ผ้าเช็ดตัว ไม่มีน้ำดื่มให้ พนักงานทุกคนบริการยอดเยี่ยม ราคาไม่แพง โรงแรมตั้งอยู่ใกล้เมือง จีงทำให้สามารถเดินไปเที่ยว Edinburgh Castle, Calton Hill, Scott National Museum, Old Town, Royal Mile ได้อย่างง่ายดาย การเดินทาง เดินจากสถานีรถไฟมาทาง Scott Monument เป็นทางตรงบนถนน Princess Street ประมาณ 1 กม. ใช้เวลาในการเดิน 15 นาที และ มีรถเมล์สาย 100 จากสนามบินผ่านหน้าโรงแรมเลย ถ้ามีโอกาสได้มาเที่ยว Scotland อีก จะเลือกโรงแรมนี้เป็นที่พักเช่นเคย

Great customer service. We arrived earlier than expected and were offered a room that was already available and some welcome drinks too. Staff were very attentive and helpful and room was clean and spacious. Bed was so comfortable and it was handy having parking on-site too. Only downside was the poor water pressure in the shower but I suspect this was due to us being on the fourth floor.

The hotel only check in at 4:00pm. only at 4:00pm... many guests arrive in the day time and wait for a long time for check in..... long long queue. The staff gave me a wrong room with no window, that is very narrow, which I have reserved a standard single room with a queen bed. the room with no window, no wifi, no network...and seems that I cananot breath in the room... and I have to go back to the lobby again ..... the door card is not that good... I have to go to the reception to activate the card every day...yes. .. every day... sometime, I found out that when I tried to open my room door...but it failed... and I have to go back to the lobby again.... it is quite annoying. The location is OK. with bus to the airport and the tram and bus station nearby. The breakfast is good, with plenty of choices. The food is the same every day.

The most amazing hidden gem. Great deal for one night b&b even though it was 6 Nations rugby weekend . The room was extremely comfortable with beautifully scented locally sourced shower gels and shampoo in the immaculately presented bathroom . As for the staff …despite being extremely busy everyone we came across had a smile and helpful conversation . The receptionist even took us to the gate to guide us to the bus stop having printed off a timetable . Only 10 minutes and £2 into the city centre . £9 for taxi back so with the cost of city centre parking it’s a no brainer to use the free onsite parking . Breakfast did not disappoint either and was far from ordinary and totally delicious . Sadly there was no time to sample other meals however …I we shall be back ! Very well done .

An amazing location and friendly staffs. They are prompt to assist and request. It is top notch. I will definitely come back.

It's a lovel hotel located near the queensferry. People are helpful and warm! We got all we need and there is a Tesco near hotel. The room was clean. However, the only problem was that the exhaust fan in the bathroom. It turned on automatically from time to time, and turns off automatically after a while at one night. It would be a bit disturbing because there is no button to turn it off. In addition, the lighting in the room is relatively dim, which may not be easy for people who like a brighter environment.

Hotel located suburb of edinburg … you need to walk 15min to the bus stop and take X55 (prefered day pass ticket) to the city center and took 50minutes

Very good happy Staff are very nice