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Waldorf Astoria Edinburgh - The Caledonian
4/5121 Ulasan

Waldorf Astoria Edinburgh - The Caledonian

West End Edinburgh|1.69km dari Royal Botanic Garden Edinburgh
Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

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Lihat Ulasan Tetamu untuk Hotel di Edinburgh

Mencari hotel berdekatan Royal Botanic Garden Edinburgh? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Nira Caledonia
4.3/570 Ulasan
New Town
Lovely hotel, room bijou but perfect, disappointing that there is now no bar, it’s been incorporated into the dining room. We did not eat dinner in the hotel, as the menu seemed rather limited. We had a guest for breakfast, who was warmly welcomed when the receptionist thought she was a hotel guest arriving, but when he realised she wasn’t, he stopped being helpful. Breakfast was good, but the service was poor and slow. We have stayed at the Nira Caledonia several times in the past for up to a week, meeting friends and family in the bar, entertaining them in the restaurant, and generally making the hotel the centre of our stays in Edinburgh. Would we stay again? Probably. The Nira Caledonia used to be our goto hotel in Edinburgh, and although is in a good location for us, with no bar to meet in, and the modest dinner menu, we be looking for an alternative.
No1 Apartments Edinburgh - New Town
4.7/551 Ulasan
New Town
What an amazing find !! Get this place booked !! After searching all over Edinburgh for a place for a family of 4 with 2 boys aged 8 - 11 this place has set that standard high. Tesco express 3 min walk away , a small cosy pub on the corner, 10 min walk to town if that ! Modern, Clean, warm , cosy , spacious, comfy , fast wifi , showers are amazing ! Beds you fall into , keyless door, kitchen has everything, washer/dryer , espresso coffee and milk steamer with pods and biscuits, bottle of Prosecco in the fridge, If you stay here, travel light as we regret packing all the stuff we did as it’s all here ! Or across the road in Tesco express or Waitrose further down. I never normally write reviews but this place deserve kudos 10/10 from us
Royal Scots Club
4.4/5104 Ulasan
New Town
The ambiance is cozy and warm. The staffs are nice and helpful. We enjoyed our stays!
Yotel Edinburgh
4.2/5117 Ulasan
New Town
The shower leaks we had to put the towel down in front of the shower door… The room feels like hospital rooms but overall we had a good stay at the hotel. It’s 10-15 minute walk to the city center. There’s a gym on the basement floor also
Native Edinburgh
4.4/5136 Ulasan
New Town
酒店整體非常棒,給我們很多驚喜,服務一流水平,裝修設計、傢俱床品都非常好,晚上睡得很香,也很安靜。 1、預訂的一卧室+客廳,酒店詢問幾人入住,告訴酒店2大1小,下午辦理入住後發現客廳的沙發床佈置好,非常人性化。 2、由於瑞安英國航空公司登機牌都需要網上自助值機,並且未持有歐盟護照外國人都需要紙板打印,酒店很順利提供此服務。 3、家裡有人不想去觀光,長時間就坐酒店大廳等候,酒店還免費提供了檸檬水。 總之一切都非常好,服務很驚喜。這是此次感受最好的酒店。
Travelodge Edinburgh Central Queen Street
3.7/558 Ulasan
New Town
Bilik-bilik bersih tetapi terdapat banyak perkara yang tidak diingini berkeliaran di luar dan melalui koridor ambulans hotel muncul untuk seorang lelaki mabuk yang menggunakan dadah untuk mengetahui dia sebenarnya berada di sana di hotel dan kerap menelefon ambulans meninggalkan serpihan dadah di tangga hotel jadi tidak akan pernah Saya tinggal di sana sekali lagi jika bukan kerana bilik yang bersih dan tiada

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