Hotel berhampiran Killarney Apartments, Edmonton

Stayed here due to an unexpected family emergency during the COVID pandemic. We choose this particular location as it was near our destination. We had a comfortable stay, for a very reasonable price, in a trying time. Rooms were modern with mini fridge and microwave (always appreciated) and flat screen T.V. (although a smaller one). I found the beds comfortable, my husband did not. The staff did as well as possible with the COVID restrictions. A free breakfast is provided. The breakfast room was not open, however, when you checked in they took your order for breakfast and then you picked up your bag in the morning. I thought it was nice that they went to the trouble of providing anything, when they could have instead used COVID as an excuse to cancel breakfast all together. Unfortunately the pool was closed (as required by current COVID restrictions), so we did not get to try it. In regards to the location - this is not a tourist location. It is more a location you would stay if you had a particular reason to (e.g. family or business in the area). That being said, it is a fairly convenient spot. There are lots of restaurants nearby (a couple sharing the same parking lot) and you are right next to the LRT that goes downtown. (In fact there were two train tracks right outside our room, but I did not find this bothersome or particularly noisy.) It's unlikely that we will have reason to spend the night in this area of Edmonton again, however, if we did I would not hesitate to stay at this hotel.

Well, the valet & front desk staff were cordial, the room was quite small with a weird sliding window between the sink & the bed, the special big ice they encourage you to order doesn't fit in any of the glasses provided in the room...the room service was hit & miss...the workout area was absolutely AMAZING though...world class... The lobby bar is quite crafty/cold in winter...almost everyone had their coats on...the bartender was excellent! All in all not good value for your dollar...

This was a lovely hotel, very clean and up to date. The front staff were very friendly and accommodating. The lounge however was atrocious. The man who was serving us was super friendly but got my friends dessert wrong and forgot mine. I wasn’t going to get one but he had suggested I try their sorbet which never came out. We didn’t mind as it was a debate between one dessert and the other so it didn’t matter and I wasn’t planning on getting one anyways. The thing that was probably the reason this hotel didn’t get 5 stars was the breakfast service. We specifically booked this hotel because the breakfast was included. The buffet was subpar so we didn’t have much on our plates. There were no servers for the first 20 min of us sitting down and no way to get any kind of drink ourselves. When they finally came out from wherever they were, we still didn’t get served drinks or checked on for at least 10 min. When we got our food, we were given a bill right away and told it was $33 each. (This is insane because they didn’t have much food anyways) We went to the front desk and they came with us to sort it out and talked to the waitress and when she came up to us, we asked her about the bill and she still said we had to pay so I went back to the front desk and they were very frustrated with this server as well. We ended up walking out of there. Westin edmonton lounge, do better.

One of the best hotel around downtown area! Staffs are very friendly and helpful whenever needed.

I moved here are going to another hotel which was awful so went back to reliable Marriott. Checked in about 30 minutes after booking - room was lovely and clean but everything was ready. Rooms are not big I had a city view which is basically of the car park but there was a bed, comfortable chair and desk. Housekeeping came daily. The downside to the room is the hairdryer kept flipping the breaker - I left a note to report it buck the note was ignored which also asked for conditioner in the room (those big sharable ones in the shower) which was also not refilled. We arrived in the weetesdt June on record - the hotel was cold and although I was able to warm the room up the restaurant was blowing cold air throughout the stay so you had to sit with a hoodie on. The hotel is being renovated the 2 lifts were being painted and out of commission during my stay - not an issue as we were all able to sue the service elevator but there is only one so sometimes there was a line. Also the outdoor patio dining area overlooking the river is being renovated and we were told it would not be available all summer. The hote restaurant staff were lovely and friendly - the menu is a bit eclectic - you know on a rainy nite when you just want soup and a sandwich - well not available - they dont offer this - one of the pizzas came with blue cheese so I asked to switch for regular cheese - you cannot do that as they come in ready made. The menu is Indian food centric - lots of indian flavors (such as the poutine - how I wanted to try regular poutine but again not available) there is spice and curry flavor an a host of Lentil dishes on the menu and a lot of bok choi etc but very few of what I would call traditional flavours - for example as well as a soup on a cold rainy night a fish and chips might have been nice or a pot pie. The walk into downtown is nice - the view on the river is nice however we were warned about walking in downtown Edmonton as since covid there has been some changes - there are a lot of street people - pot is smoked everywhere and for a girl travelling i was told not to walk outside alone if I could help it. There are limited dining options without walking other than the hotel restaurant - in fact most nights there were several tables of lone female travellers in the restaurant

Quick check in service. Just the breakfast is not so great.

The staff at Comfort Inn & Suites Downtown Edmonton truly care about each aspect of their facility. I observed pride taken in cleanliness, hospitality and care. While we were here, we experienced something that could have happened anywhere in the world. This was not something the Comfort Inn could have prevented. Its' one of those things that happens in our modern work of technology. The staff worked fast to get my child and I help. They did not waste time and called for emergency assistance. When the incident concluded; each staff from check in, to breakfast, to cleaning were so compassionate and gracious with our state of trauma. We stayed at the hotel for the duration of the stay as I was more confident than ever this Hotel was the right choice. If you was a great, clean, hospitable stay while in Edmonton; you will want to be here at the Comfort Inn and Suites Downtown Edmonton. Thank you to all the staff who were involved in bringing us to safety today. A special note of recognition to Cheryl who really acted fast. M.Hamelin

Coffee machine didn’t work. Bathroom fan didn’t work. Hold on wall and ceiling lights didn’t work. Towels frayed

A very comfortable stay. Staff are extra helpful and friendly. Room was very clean. Great value for the convenience and comfort. I would recommend this place, and I will not hesitate to stay there again.