Hotel berhampiran Westmount Shopping Centre, Edmonton

This property is very well managed with a high attention to detail by the manager. The staff is very friendly and remember you from previous visits. Breakfast area is large with a large array of breakfast items. Staff is attentive! Rooms are clean, spacious, well appointed. There is lots of restaurants and shopping close by. I will be rebooking at the Quality Inn Edmonton West on my next visit.

Free breakfast was nice and the common areas were kept clean.

Booked this hotel..for 4 nights.. still here it’s night 2, but seriously going to be looking at other options in the morning for a better stay. I am paying 440$ a night for something that I thought was executive high end.. very disappointed. Plus side, the room is really great, beds and pillows are comfy and it is very clean. Here’s the thing, 440$ a night ? For what? Generally hotels that are in this price range come with: a concierge, a door man or two, room service, a mini bar, room service, turn down service, basic housekeeping service ,a room directory etc.. this hotel comes with no amenities which is just fine but at least lower your rates and don’t tout yourselves to be something you’re not. When I questioned front desk staff it was all blamed on Covid. Cop out at best and I feel sorry for your staff. I work in this industry and am appalled. Quit blaming the pandemic for your shortcomings. Great if you want to cheap out but at least lower your rates and call a spade a spade.

February 2023 Stayed two nights on a weekend with two children. We had a room on the top floor with two queen beds. The room seemed small compared to other hotels in Edmonton I have stayed at recently. The frame on the bed stuck out past the mattress and we bumped our knees againsts it several times when walking by. The elevators made me feel uneasy, as you stepped in they had a small bounce to them. I did not like riding in them at all and there was a sign in them warning not to jump because it could disrupt them, well we certainly did not jump and just stepping in to them caused the bounce. The pool is open until 11pm which is nice, we waited until around 10:30pm each night to enjoy the last half hour when it wasn't full of screaming kids. Pool noise is understandable but the way kids were allowed to scream and holler was enough to make my own kids not want to be in there. By the looks of it there were a few sports teams staying at this time making the pool area busy with kids. We opted to pay the extra during booking to have breakfast included. It was good and quite a bit of made to order items along with cold cereals, fruit, juice ect. There is an area in the lobby that has free coffee to go as well. Breakfast hours on the weekend were 7-11, we had an event that we had to leave early for which rushed breakfast a bit. Weekdays it starts at 6am and I wish that it would have started at that time on the weekend as well. There was some confusion over whether or not my 15 old had her breakfast included with my booking, the person working in that area said it was included for kids 12 and under and I would have to pay extra because she was over 12. I told her I booked it and paid for it in my booking which showed 18+ being an adult on the website and added my 2 kids to my booking with the breakfast and it showed in the booking that breakfast was included for each adult and child. She spoke to the front desk and said it was ok after talking to them, but why I would even have to go through that process to begin with was very embarrassing and frustrating when we were already on a time crunch. There was plenty of parking in the lot. Located within about 10 minutes or less to West Edmonton Mall and several restaraunts nearby. The hotel was clean, the staff were friendly but nothing about it gave me that wow feeling or like I would want to return and I spend many weekends in Edmonton for my childs events.

One of the best hotel around downtown area! Staffs are very friendly and helpful whenever needed.

Well, the valet & front desk staff were cordial, the room was quite small with a weird sliding window between the sink & the bed, the special big ice they encourage you to order doesn't fit in any of the glasses provided in the room...the room service was hit & miss...the workout area was absolutely AMAZING though...world class... The lobby bar is quite crafty/cold in winter...almost everyone had their coats on...the bartender was excellent! All in all not good value for your dollar...

This was a lovely hotel, very clean and up to date. The front staff were very friendly and accommodating. The lounge however was atrocious. The man who was serving us was super friendly but got my friends dessert wrong and forgot mine. I wasn’t going to get one but he had suggested I try their sorbet which never came out. We didn’t mind as it was a debate between one dessert and the other so it didn’t matter and I wasn’t planning on getting one anyways. The thing that was probably the reason this hotel didn’t get 5 stars was the breakfast service. We specifically booked this hotel because the breakfast was included. The buffet was subpar so we didn’t have much on our plates. There were no servers for the first 20 min of us sitting down and no way to get any kind of drink ourselves. When they finally came out from wherever they were, we still didn’t get served drinks or checked on for at least 10 min. When we got our food, we were given a bill right away and told it was $33 each. (This is insane because they didn’t have much food anyways) We went to the front desk and they came with us to sort it out and talked to the waitress and when she came up to us, we asked her about the bill and she still said we had to pay so I went back to the front desk and they were very frustrated with this server as well. We ended up walking out of there. Westin edmonton lounge, do better.

The staff at Comfort Inn & Suites Downtown Edmonton truly care about each aspect of their facility. I observed pride taken in cleanliness, hospitality and care. While we were here, we experienced something that could have happened anywhere in the world. This was not something the Comfort Inn could have prevented. Its' one of those things that happens in our modern work of technology. The staff worked fast to get my child and I help. They did not waste time and called for emergency assistance. When the incident concluded; each staff from check in, to breakfast, to cleaning were so compassionate and gracious with our state of trauma. We stayed at the hotel for the duration of the stay as I was more confident than ever this Hotel was the right choice. If you was a great, clean, hospitable stay while in Edmonton; you will want to be here at the Comfort Inn and Suites Downtown Edmonton. Thank you to all the staff who were involved in bringing us to safety today. A special note of recognition to Cheryl who really acted fast. M.Hamelin