I do not recommend this hotel — absolutely awful experience.
I booked this hotel through Trip.com specifically for December 5, 2025. After paying €75, they sent me a confirmation saying my reservation was for January 5, 2026, even though I was literally at the airport at that moment and only needed a room to sleep for 5 hours before my next flight.
The app clearly said I had the option to cancel and get a refund within 12 hours. So I thought, “Okay, I’ll cancel and book again for today, 05/12/2025.”
Fine. I booked again and within 2 minutes I was charged an exaggerated price of €112.
And guess what? After 12 hours, I still didn’t receive any confirmation that my refund was approved. Instead, they said there will be no refund. So I basically paid double for 5 hours of sleep — for absolutely no reason, because I put the correct date from the start.
This hotel is not worth even €50. On the phone they answer rudely and briefly, and their email support is a joke — it feels like a ghost hotel. I sent six emails and didn’t get a response to any of them.
I do NOT recommend this scam. They show you a cancellation option, and after you “wait 12 hours,” they suddenly say the refund isn’t possible. Unbelievable and extremely unprofessional.
Terjemah
