Hotel berhampiran Landesmuseum Burgenland, Eisenstadt

My family (me, my wife and our lovely 11 months old baby daughter) visited the hotel restaurant for the first and the last time on Sunday 30.10.2022 to enjoy a lunch and time together. We knew that the hotel was totaly new and we expected there at least a good and tasty food. Unfortunately the new hotel's restaurant on the ground floor next to the lobby needed only one thing. Hospitality! Nobody noticed us after entering the restaurant and we had to ask waiters for their attention. When we sat down at the table we heard the complain from one woman sitting behind us with her friend (they were the only other guests in the restaurant apart from us) that her pasta sauce was extremely salty and with hair in it! The waiter appologized her and she changed her order to Caesar salad. Based on her experience and very limited Sunday menu we ordered two Caesar salads. We waited 45 minutes and that was really weird because only 3 eating guests were in that time in the restaurant (the older lady behind us, me and my wife). The artifical lemon taste in our ordered water was terrible but that was nit the highlight. When the waiter came after long waiting he brought only the one salad for me and my wife! I still do not understand how this sutuation could happen in 4* hotel because immediately after our order I asked the waiter one more time to make BOTH salads with chicken and not vegetarian. During the time we waited for salads the other three couples came to the restaurant but nobody from waiters paid attention to them so they left. One other pair eas special becouse they asked waiters about possibility to sit down next to the window and the waiters left them wait 5 minutes for ”Sorry it is no possible” answer. The problem I currently see in this hotel restaurant is missing hospitality hand in hand with open eyes and ears. If the restaurant cannot handle 3 ”eating” (the older lady behind us, me and my wife) guests and a few questions it will be even bigger dissaster with higher number of guests. Me and my wife left the restaurant without paying (we drank half of the water only) and eating - we didn't touch the salad. We complained to the waiter that we wouldn't wait for other portion other 45 minutes. During leaving we were hungry and we heard the waiters discussiun wheter they shiuld have forced us to pay us for water or not.