Hotel berhampiran Chacra Las Moras, El Calafate

Enjoyed our short weekend stay. Staff was super friendly and helpful. They guy suggested places that we could go for a walk, places for cambio/SIM card and restaurant recommendations.

Los puntos más altos son ; la limpieza de la habitación ,baño y la comodidad de la cama y almohadas . El desayuno buffet excelente . En términos generales Una agradable estadía, Como sugerencia ampliar un poco más la carta de comidas y sándwich .

Muy buen hotel, limpio, silencioso y muy bien ubicado a 1 1/2 cuadras de la calle princiapal. El servicio de Wi Fi funciona muy bien aun en la habitacion. Ofrecen desayuno, aunque no muy variado, ni siquiera te ofrecen una mermelada de Calafate que es lo tipico del lugar y te lo quieren vender en todos lados.No posee restaurante para almuerzo o cena, pero si servicio de viandas para alguna excursion que a esta fecha Noviembre/2023 cuesta $ 4000. Las habitaciones son espaciosas e impecables, con excelentes colchones, buena presion de agua en la ducha, muy limpias y cuentan con frigobar. Algo que incomoda un poco es que la calefaccion esta super fuerte asi que a veces sofoca, mas si tocan dias agradables, pero se soluciona abriendo un poco para ventilar. No tiene ascensor, asi que si les toca habitacion en el 1er piso deben subir sus valijas por escalera. Durante todo el dia se puede tener agua caliente en el salon desayunador, sistema autoservicio. Cuenta con estacionamiento. El trato del personal en general es bastante frio, aunque no descortes. Me parecio un lindo hotel, volveria.

Very courteous front desk people. Most of them spoke English. The room was mostly comfortable. The bathroom was a little cramped, but this seems to be the norm in this area. They allowed us to leave our bags in the front desk area for a few hours. The breakfast was pretty amazing.

THE GOOD: The hotel is beautifully decorated, with a great ”elevated mountain lodge” vibe. The lobby and restaurant area are beautiful, and breakfast was tasty. Having a pool and sauna was also nice to unwind after a long day of hiking. The bedroom was large and comfortable. The hotel is not on the main ***** of town but a short 10-minute walk away, so it's no inconvenience. THE NOT SO GOOD: The level of service was definitely not up to par with the price/category of the hotel. At those prices you expect attentive, effective service and that's not what we got. They seemed overwhelmed and unprepared, and they made various mistakes throughout our stay (prepared the wrong lunch boxes even though we made sure 4 times before that they had gotten the order right, mistakenly gave our room key to other guests who entered our room, etc.). None of it was that important, but their reaction made us feel like we weren't important to them at all - they even said they'd send complimentary gifts to our room to apologize, which they never did (thus making the matter even worse). Overall it's a good choice for lodging in El Calafate as long as you don't have crazy high standards regarding service.

This hotel isn’t awful, but it’s too far outside the center of El Calafate. It’s a 40 minute walk to the center, and the free shuttle the hotel provides does not run at convenient times. We had to get a taxi every time we wanted to go into town. We saw plenty of nice hotels in the center of El Calafate that would have been better. As far as our room, it was very hot and stuffy I think because of the light coming through the large windows. We had the air conditioning cranked up the whole time to make the temperature bearable. The room had a nice view of Lago Argentino. I recommend they put blackout curtains on the windows because it’s hard to block out the light when you’re trying to go to sleep. As others have mentioned, the walls are thin so you hear everything going on in other rooms. The breakfast was decent, although it would have been nice if they provided a milk alternative (almond, soy, etc.) as I don’t drink regular milk. Other hotels we stayed at in the Patagonia area provided milk alternatives. The hotel provides boxed lunches for a fee. We did this on two days where we had all day activities planned. The boxed lunches were good! We had a very disappointing experience when we tried to pre book a taxi for the day of our departure. We inquired at the front desk the night before to see if we could book a taxi for 7am the following morning to take us to the bus station. The guy at the front desk told us we didn’t need to book a taxi, we could just come to the front desk at 6:45am the following morning and ask them to call a taxi and it would be there by 7am. We took his word for it and unfortunately that is not what happened. We went to the front desk at 6:45am and they called a taxi, but it didn’t arrive for an hour which caused us to almost miss our bus. There was a different guy working the front desk in the morning and he told us that taxis are very busy in the morning, which is not what the guy had told us the night before. We were very angry about the situation because it could have been avoided if they had pre booked the taxi for us as requested. Overall, I recommend you give this hotel a miss and book something in the center of El Calafate.

We had a wonderful stay at this hotel! Nice room with balcony. The staff was extremely accommodating. I am a psychotherapist and needed a private space at one point during my stay to have a session with a client who was in crisis. They were able to provide me that space and were quite sympathetic. It was easily walkable to town each day, and we had no problem arranging a tour to take us to the glacier. For an extra charge, the hotel was able to provide us a very nice lunch for the time that we were at the glacier. We dined in the restaurant for dinner two of the nights, and both experiences were wonderful. The food was top-notch for dinner, and the cocktails were also superb! The breakfast each morning, which I believe was included, was absolutely delicious! There were a lot of healthy options provided. I would also like to highly recommend the medical facility that was quite close to the hotel, TMSALUD. I had an issue with my knee and got in quickly to have a consult with Dr. Gimenez, who was INCREDIBLE! Overall, I would absolutely recommend this hotel not only for the accommodations, but for location to all the attractions nearby.

I am seeing a lot of negative reviews and that compelled me to share my experience. My paperwork reads the Xelena as a 4 star hotel. We booked a lakeview room and when we checked in, it was at the ground level. A jogging/bike path was in front and a patch of lawn with access to the spa was in front of the picture window. I didn't like it and asked to be moved. I also wonder if the heater was broken as the room was hot and the window would not stay open. We got moved to a room on the 4th floor, same level as the reception. We still have a view of the lake, just with some tree branches in front. I like our bathroom. I like the stone and everything about it. I like there are a few places to hang our towels. I like the big closet. The furniture is sp**** but comfortable for us. The pillows are great. There are two double beds but maintenence converted them to a King like on a cruises cruiseship. Unlike other Argentinian hotels where a bellhop walks us to our room and shows us how to use the tech, Xelena didn't have that and we needed help with the heater. Our 2nd room had a newer AC/heater and it was easier to use. No problem with the auto blinds. Overall, a nice experience. I enjoyed our included breakfast. I like our coffee in the room as I enjoy the view and the quiet before going to the buffet. We also appreciate the complimentary shuttle to town.