Charlie's El Nido Managed by HII

Service was good. Lovely welcome drink on arrival but when shown the room it was tiny and had an overwhelming smell of mould. We asked for another room so they moved us up a floor and its was better. Still small. Would not book same room rate again. Helpful polite staff and free shuttle to town. Beautiful pools.

The room was paid, but has not been provided.

Отель очень понравился. Хорошее местоположение вдали от центра, есть шаттлы по расписанию на лио бич и в эль нидо. Вначале смутил размер комнаты и боковое окно, но сам отель очень красивый и зелёный.Лучше брать комнату категорией выше стандартной.Персонал очень доброжелательный . Можно забронировать тур.

Because I had such an amazing experience with Charlie's El Nido last year with their staff and customer service, I decided to return again this year and stay with them. As always, upon getting off the plane, I was well taken care of by the staff of Charlie's, Thank You Kat!!!!. This by far has been the best resort & hotel in El Nido. The entire staff provides the ultimate best service. The food is amazing and delicious as well! You really feel as if you are at home. I love staying there & they all make you feel like you are a part of their family. Having a shuttle & a tricycle service is so convenient & takes away the stress. Aleta, is the best massage therapist ever! Also, The rooms are so clean! Huge shout out to Kat, Nina, Reven, Anthony, JR, Aleta, and Kuya Joseph! Please consider staying at Charlie's when in El Nido, they made my trip so memorable!

Still have some things to work on.. They didn’t started on top when our pre-booked shuttle didn’t showed up at airport. Waited an hour until a security guard at the airport helped us order a tricycle. Some misunderstanding between booking office and the reception was the answer, but they paid for our tricycle. It was a nice and modern hotel. Not a resort for pool relaxing because they only have few sun beds and always occupied. Even towels were few. Always in laundry was the answer. The rooms were tiny and dark. Always humid and moist. All our clothes and even bed linens felt wet. The food was tasty and good. But as in many places the service isn’t very fast. Long waiting times, from order to waiting even if they weren’t crowded. They were really keen on the allergies and made some offer to try to fix things. Even if they had spring rolls med of rice paper on the menu, of course the rice paper were out of stock they didn’t got new for our whole stay. As much others. No Cola Zero. Out of French fries and so on. They’re not quick to clean used glasses around pool area. Our tv didn’t work. They had not a great interest in trying to make it work. Our door lock same thing.. Good thing is the free shuttle to ElNido, LioBeach and the airport. Upon checkout I got the question how the stay was, my hesitation in answer and that it didn’t fulfill my expectations I didn’t got any reaction or questions how they could have done better. Don’t ask the question if you don’t want the answer.

Stayed there a few nights and enjoyed it. I'd start by saying that the property and the facilities are not as luxurious as you would expect for the price, but the reason for the five star review is the staff and service. The pool is nice, and the dining area near it is pleasant to sit in. The room that we stayed in was a decent size and clean. The shuttle service to town and the beach is helpful but could do with being more regular. The staff were fantastic - very welcoming, friendly, kind, attentive and accommodating. The BBQ buffet was delicious, and the breakfast buffet was nice too. The egg station do made to order stuff like omelettes and french toast, and they are happy to provide you with other fresh fruit beyond what they have out. The concierge was really helpful with organising activities and transport. The staff really do go above and beyond to look after their guests.

The staff here were incredible! They truly went above and beyond, booking our tours and making us specific drinks that weren’t on the drinks menu. The hotel provides a bus service to town square and lion beach which was free. We used this in the evenings. The rooms were small but clean. Perfect for a few days! It had a lovely pool area too.

One of the best hotels in El nido. As a tour operator, I knew that hotels in El nido have increased their prices ,but all I can say is that Charlie's Hotel is worth your money. All in 1 hotel. I will always book my guests at Charlie's Hotel. Charlie's Hotel never disappoints me.

They supply a local place in Lio Beach with the food portions to be then cooked. I ordered the pasta vongole. Got a plate of pasta with 3 tiny shellfish sitting on top. Things like this don't help your brand. The only saving grace was the pasta tasted good.