Hotel berhampiran El Paso Public Library Main Branch, El Paso

Upon check in using digital key, discovered leaking toilet water on the floor of the bathroom by stepping in it barefoot. Yuck. Contacted the front desk and was told I am not checked in. Am I in the room, the clerk asked. Uh, yes I’m in room 711 and we need a new room, this one has broken plumbing. Oh, she said. Well, what kind of room do you have? Really? So you work at the front desk and do not know what kind of room #711 is? Wow. So I tell her it’s a king patio room. Oh, that’s a problem, she says. I’m thinking, yes, it sure is and it’s your problem. We need a new room. I’m paying $230 a night for this place. She finally figures out a new room and sends the digital key to me but it still shows the old room number. All in all it took about 20 minutes to get the new room. Then, once in the new room, the a/c is not working well, the sink has a broken handle and won’t drain, and there are only 2 towels and washcloths. Here we go again, calling the front desk. She says she will send up more towels & washcloths, which eventually towels do arrive, but….no washcloths. We declined a visit from engineering to install a new filter and fix the sink because who knows how long that would take and we have things to do. I removed the sink plug as a temporary fix. My husband got the a/c to cool better, it was hold-set at a high number that didn’t show on the thermostat. Not helpful. Paid an up charge for a patio room by the pool, BUT, lo and behold, one can’t get to the pool from the room. Also, the interstate is right there and it is too loud to even sit out. My bad for not asking enough questions, I guess. But, who offers a patio pool room with no pool access?? I discovered just how filthy the carpet is in the room when I saw the bottom of my formerly white socks. Yuck. Very disappointed in this property. We’ve stayed here before with a better result. There is much deferred maintenance evident everywhere here, from the filthy carpet and a/c filter to the dings and damaged furniture and finishes to the plumbing issues to the broken sink handle. The pool fountain lights are broken, save for one. Next day, we take the ‘do not disturb’ sign down so the room can be serviced while we are away, and go about our business in El Paso. At least the bed was comfortable and there was hot water this morning. Upon returning, we wait for 20 minutes for an elevator to the room and it never arrives. We walk up several flights of stairs, only to find the room at 2 pm has not been serviced. Call the front desk and am told that check out room are their priority and someone ‘might’ be in later. Further, was told the one working elevator was held for 20 minutes to be cleaned. Wow again. Next, we try to learn what beers are served in the hotel restaurants to aid in the decision process for dinner tonight and the website doesn’t give any info. Call the front desk yet again to be told, oh, all food service is closed from 10 am to 4 pm. What? I guess lunch and room

I have stayed at this hotel multiple times, my most recent visit was an exception to the rule of excellent. We arrived to our room and a horrible smell of sewage hit us even my daughters didn't wanna go in the room. I called guest services and they had a valet switch our rooms in about 5 minutes and even upgraded us to a better room. Which I wasn't expecting but made up for that weird moment. Other than that our other stays are always pleasant and now I know if something goes wrong they'll go above and beyond to fix it! We've also visited the restaurants and they are a good place to eat and the location for us is 100% the best. Employees are also always friendly and helpful. Will recommend and continue to stay here in the future

My business partner arrived the day prior to my visit and had to be “walked” to a neighboring hotel because Aloft oversold. Although it was a nicer hotel than Aloft, sometimes sticking to the planned agenda is better. I checked in the following day and was upgraded to Presidential Suite. A very nice room with great views. The shower had poor pressure and almost stopped flowing on more than one occasion in my 5min journey. There is mold and mildew in the caulking in the shower and around the windows… this room needs a deep clean. Additionally in the shower, the tile on the floor is extremely slippery and an anti-slip pad should be provided before someone gets injured and the hotel sued. Lastly, I was charged for parking when I did not have a vehicle… I was not asked at checkin, which is an annoyance when leaving as I must stop and wait in line to rectify my bill before leaving g for my business meeting… putting me at risk of being tardy. I hope this review serves Aloft El Paso downtown to strive for better experiences for its patrons.

My wife and I recently visited El Paso for our first time and stayed at the Hilton Garden Inn El Paso/University for 3-nights, and we can't say enough about the location, the amenities, and the STAFF. Ray at the front desk was so friendly, helpful, and professional. He provided incredible restaurant recommendations and insights into El Paso's rich history, and was enthused by our interest in his city. We spoke with Ray upwards of three times a day as we explored El Paso. Randy from the hotel's restaurant was also extremely helpful, professional and a delight to speak with. We ate breakfast at the hotel and in addition to being delicious, Randy's company made it worth our while. We chose the hotel because of it's proximity to Fort Bliss and the sites we wanted to see....and we're overwhelmed by everything both the hotel and the surrounding area had to offer. We will stay here again if we ever make it back.

Visiting 915 for Christmas with the family and we stayed here for a couple of days. The first issue, as you arrive is the way to get in to the parking lot. The way to the main entrance is a dark back road. When you park be aware that it's limited and if you have a SUV you will get hit by the car parking next to you. Our room was in 3rd floor and the room was attractive with refrigerator and 2 beds, no microwave. The second issue was seen with the shower which had a strong water stream yet the shower had half a glass only and water spilled to the getting ready area by the sink. Third, the hotel had breakfast for purchase and not as a buffet like other hotels. One night my wife and I stayed to see a football game. Issue four, the front desk clerk didn't allow us to see the game in the large area with big TV. We had to sit at the bar and view the game on a small TV as he vacuumed the area. THAT was NOT a good call and bad customer service by the clerk.. The ladies cleaning the room were friendly and most front desk clerks followed their lead. We have stayed at many Marriott and this one was weak for the reasons mentioned. I would look to stay at another hotel in El Paso.

I was highly impressed at the great job the hotel didn’t a remodeling. Every area of the room, including the rooms are very nice and modern. A dinner at the bar and the staff was extremely friendly. Want to give a shout out to Mariana, the bartender. If staying near the airport this is the hotel to stay at

Well after 4 days 50.00 dollar deposit as not been credited back to my account

就在機場對面 對於趕早班機很方便 但是酒店比較陳舊 住一晚問題不大

My family and I stayed here my husband is a bonvoy member and loved the perks, we had ALOT of luggage and the staff (James) and other staff which we didn’t catch there name held our luggage over night since we were traveling in a truck, we were worried that something would be taken outside! Early morning (James) helped my husband load everything back on to the truck! No hesitation! I can say the facility was very clean had no issues! Thank you