Hotel berhampiran Texas Tech University Health Sciences Center El Paso, El Paso

My business partner arrived the day prior to my visit and had to be “walked” to a neighboring hotel because Aloft oversold. Although it was a nicer hotel than Aloft, sometimes sticking to the planned agenda is better. I checked in the following day and was upgraded to Presidential Suite. A very nice room with great views. The shower had poor pressure and almost stopped flowing on more than one occasion in my 5min journey. There is mold and mildew in the caulking in the shower and around the windows… this room needs a deep clean. Additionally in the shower, the tile on the floor is extremely slippery and an anti-slip pad should be provided before someone gets injured and the hotel sued. Lastly, I was charged for parking when I did not have a vehicle… I was not asked at checkin, which is an annoyance when leaving as I must stop and wait in line to rectify my bill before leaving g for my business meeting… putting me at risk of being tardy. I hope this review serves Aloft El Paso downtown to strive for better experiences for its patrons.

Lokasi yang baik tetapi perkhidmatan dan bilik Tidak seperti yang diharapkan. Bilik yang sangat kecil dan kawasan kolam kecil. Kebersihan bukanlah yang terbaik.

Horrible experience. I was in an executive suite that attached by an inside door to the next room. My room neighbors had 2 kids, 1 of which cussed like a sailor and sounded 5 years old, at most. Parents yelling @ kids, kids yelling at parents, and each other well past 10 pm. They were so loud that I called my husband to ask his opinion and he could hear them on my phone. He told me what he would do, and I opted for the more mature option. No phones work here, including the front desk, requiring me to physically get out of bed late in the night to voice a complaint. When my complaint was made, I was the one moved, and I was downgraded after confirming it wouldn’t be a down grade. I can say, the hotel clerk did help me move upon my request, and there’s no way she herself did not hear the amount of noice coming from next door. So here I am, when I should be in bed hours ago (because I have to get up for work super early), awake and moving rooms to a downgrade. My room is booked for a week, but I’m planning to contact my company to request a move to a different hotel tomorrow that will be further away from my job site due to this experience. Further, the hotel is being remodeled (I stayed here for a night or two 6 months ago and it was being remodeled then too) so the front doors are manual, which makes it very difficult to bring in groceries and luggage and such. No phones work at all, as stated earlier. Lastly, there was a sign that said the fire alarms aren’t working either. In hindsight, how is this even safe?

Sangat cantik. Semuanya bagus.❤️ Kami pasti akan kembali.

Upon check in using digital key, discovered leaking toilet water on the floor of the bathroom by stepping in it barefoot. Yuck. Contacted the front desk and was told I am not checked in. Am I in the room, the clerk asked. Uh, yes I’m in room 711 and we need a new room, this one has broken plumbing. Oh, she said. Well, what kind of room do you have? Really? So you work at the front desk and do not know what kind of room #711 is? Wow. So I tell her it’s a king patio room. Oh, that’s a problem, she says. I’m thinking, yes, it sure is and it’s your problem. We need a new room. I’m paying $230 a night for this place. She finally figures out a new room and sends the digital key to me but it still shows the old room number. All in all it took about 20 minutes to get the new room. Then, once in the new room, the a/c is not working well, the sink has a broken handle and won’t drain, and there are only 2 towels and washcloths. Here we go again, calling the front desk. She says she will send up more towels & washcloths, which eventually towels do arrive, but….no washcloths. We declined a visit from engineering to install a new filter and fix the sink because who knows how long that would take and we have things to do. I removed the sink plug as a temporary fix. My husband got the a/c to cool better, it was hold-set at a high number that didn’t show on the thermostat. Not helpful. Paid an up charge for a patio room by the pool, BUT, lo and behold, one can’t get to the pool from the room. Also, the interstate is right there and it is too loud to even sit out. My bad for not asking enough questions, I guess. But, who offers a patio pool room with no pool access?? I discovered just how filthy the carpet is in the room when I saw the bottom of my formerly white socks. Yuck. Very disappointed in this property. We’ve stayed here before with a better result. There is much deferred maintenance evident everywhere here, from the filthy carpet and a/c filter to the dings and damaged furniture and finishes to the plumbing issues to the broken sink handle. The pool fountain lights are broken, save for one. Next day, we take the ‘do not disturb’ sign down so the room can be serviced while we are away, and go about our business in El Paso. At least the bed was comfortable and there was hot water this morning. Upon returning, we wait for 20 minutes for an elevator to the room and it never arrives. We walk up several flights of stairs, only to find the room at 2 pm has not been serviced. Call the front desk and am told that check out room are their priority and someone ‘might’ be in later. Further, was told the one working elevator was held for 20 minutes to be cleaned. Wow again. Next, we try to learn what beers are served in the hotel restaurants to aid in the decision process for dinner tonight and the website doesn’t give any info. Call the front desk yet again to be told, oh, all food service is closed from 10 am to 4 pm. What? I guess lunch and room

My wife and I recently visited El Paso for our first time and stayed at the Hilton Garden Inn El Paso/University for 3-nights, and we can't say enough about the location, the amenities, and the STAFF. Ray at the front desk was so friendly, helpful, and professional. He provided incredible restaurant recommendations and insights into El Paso's rich history, and was enthused by our interest in his city. We spoke with Ray upwards of three times a day as we explored El Paso. Randy from the hotel's restaurant was also extremely helpful, professional and a delight to speak with. We ate breakfast at the hotel and in addition to being delicious, Randy's company made it worth our while. We chose the hotel because of it's proximity to Fort Bliss and the sites we wanted to see....and we're overwhelmed by everything both the hotel and the surrounding area had to offer. We will stay here again if we ever make it back.

We enjoyed our stay friendly staff both during the day and evening. Clean property the pool was clean . Our room was nice and comfortable nice tv, and comfy bed. Awesome breakfast nice options to choose from, fresh coffee and good juice selection..would definitely stay here again.

10號高速邊上，離高速很近，很方便，開車幾分鐘就有Sam，空調沒有聲音，房間隔音不錯，不吵。房間很漂亮，冰箱，微波爐都有，早餐基本上是袋裝的漢堡什麼的，就是淋雨房沒有門，夏天還可以，冬天洗澡會有點冷。性價比算比較高了，整體滿意。