Verified traveler
26 Mac 2024
Positive things first. Staff did the best they could with what they had. Run down property, miss managed, low staffing?
New towels and sheets. New paint. Negative... Mattress like a hammock, pillows lumpy. A sheet used for a comforter. Asked for a blanket received two with cigarette holes throughout. Exposed box spring with holes, rips and stains. Furniture with gauges taken out of the tops and pealing veneer. Chair upholstery was shredded to pieces with holes and exposed chunks of foam. Absolutely no Maid service for our 4 night stay. Requested light maid service each morning. Left the room at 0800 returned at 1800. No service. Asked for full service the last day. Explained we were out of toilet paper, tissue, soap, shampoo, all our towels were wet and smelling, garbage was over-flowing. They told me that they can get all the items to me now so I could go tidy the room. Told them no I would like your staff to help me with this so I can go enjoy my vacation. I was meeting a snowmobiling tour. They said certainly I will let them know. Left the room for 5 hours, it was never done.
Maid carts were always on the floor. Dirty linens pilled in the hallways. Doors open like they were being cleaned. Never once saw a service person working. Went to eat dinner at the restaurant and at 1900 the whole menu was sold out except for salad and chicken.Told the supply truck could not make the run that morning due to the snow. One day of bad roads and no food. I just do not get it.
Terjemah