Hotel berhampiran Estany del Meligar, Encamp

personnel de restauration et d'accueil très charmants, buffet et petit déjeuné correct sans plus le parking attention réserver à l'avance car il n 'y a pas assez de place pour tout le monde très étroit attention aux manœuvres.. les équipements sont bien mais un peu vétuste quand même piscine chauffée à 30°c et jaccusi à 35,5°c parfait pour se détendre juste une odeur de moisie .. sauna parfait salle de sport cours de fitness le soir parfait salle de jeux parfait aussi petit bémol il y qu'une seule terrasse dans cet hôtel elle est top car en rooftop belle vue mais son accès est interdit après 20h00 (on peu comprendre pour éviter les risques de chute ou autres surtout que l'hôtel comporte 10 étages) dommage si on souhaite se poser pour fumer une cigarette ou un cigare les chambres sont trop chauffées à mon gout, plaira aux frileux les salles da bains sont propres mais les équipements sont vétustes les chambres sont très grandes sols les sont vétustes voir dégradées les portes des chambres sont mal insonorisées les couloirs sont propre moquette propre est moderne les ascenseurs sont fonctionnels et propres un accès piéton en façade arrière au centre ville est un plus

We're staying here at the moment on a ski trip and I'm putting pen to paper mainly to give the staff a huge thumbs up. All the staff are pleasant and helpful. The restaurant staff, bar staff and the cleaning teams, are absolute stars . So many smiling faces. I don't think we have had such consistency of high service, with such friendly staff anywhere. It's quite busy here in the hotel at the moment, with gatherings of large Spanish families, so you could understand if the staff let things slip a little, but no, they haven't. The bar and restaurant staff are unbelievably efficient and super friendly. The just don't stop. Maybe it's clever recruitment, good training, or just good people who do their jobs well. Whatever it is, it shines through and we really are appreciative of it. The reception staff are super helpful too. We had a light break and it was fixed within an hour of us reporting it!! Great service. The hotel delivered all that we would expect from it. Comfortable, clean, a decent buffet for breakfast and dinner and a buzzing atmosphere in bar. It's our first visit to the town of La Massana and we will definitely return. Lovely little town, with easy access to Andorra la Vella too. We have stayed in Soldeu a couple of times and although we like it, we prefer it here. I think it would be a beautiful summer destination too. Anyway, a final shout out to the amazing staff at Magic La Massana. You're definitely smashing it, in all the right ways.

Great hotel with spacious and clean rooms. The view from the front facing rooms is incredible and well worth requesting. The central location of the hotel is its biggest advantage.

Restaura te del hotel Les Closes, en pleno meollo de las compras de Andorra, buen menú calidad precio, tomé un rissoto buenisimo y hay una oferta variada de postres como dulce final. Agradable atención, muy buena opción en Eslcaldes - Andorra

Booked this hotel through Weekendesk. Yes, I know, I should have booked it directly but weekendesk's offer stated a welcome gift and free bottled water which were non-existent when we arrived. Such a scam, but probably not the hotel's fault. They should check their contract with weekendesk though if they have one. Anyway, Hotel's check in time is a bit late, 16h00. I'm not sure if it is the standard check in time in that area but it is the latest check-in time I've ever had with staying in hotels. We sent a message that we arrived early but the room was not ready when we arrived, which is understandable as they cannot promise early check in. Since we arrived early, the receptionist asked us to do a pre check-in. They don't have their own parking area. You would need to pay and get a card from the hotel which will give you access to the caldea spa parking area right across the street. Pre check in was fast although I find it unecessary for them to ask for identification from all the people that are staying in the room. Usually, in all the places i have stayed in, they would only ask for one ID. But again, maybe it is standard practice in Andorra, i'm not sure. After check-in, we parked our car and walked around the city then enjoyed the caldea spa. We went back to the hotel and was greeted by a male receptionist this time. He barely spoke english and an understandable french, but he was nice. He gave us the keys to the room which was located on the 3rd floor. The room though had two single beds eventhough we booked a double. So We had to ask the receptionist to change our rooms which he quickly did. Although they never offered assistance with luggage. Usually when there is a need to change the room, hotels would usually offer luggage assistance, but it's ok as we managed. Finally got the room with the double bed, and it was ok. Functional but not well kept. A bit dirty and you could see that it needs refurbishment. I see wear and tear all over and the small mirror's extending fixture was broken. Also, the air conditioning didn't deem to work properly as it was quite warm in the room so we just opened the windows. The room had no view and wifi was not very fast. I got disconnected a couple of times Which was frustrating. We had half board, and dinner wasn't very good. Not a lot of options and the food tasted like they were frozen or came from the can and were just heated in the microwave. i don't recommend eating there. Bed and pillows were decent and we slept well. Breakfast buffet was good with a lot of sweet and salty options. Although the staff were not really as helpful as the staff during dinner time. Check-out was fast although we had to go back to return The parking card and get our deposit back. They should just give disposable parking tickets next time to lessen the hassle. Overall, it was an ok stay. You get what you paid for, but wouldn't really recommend staying there as there are other better 4 star options in the city. Although it wo