Hotel Quality Inn di Englewood

I called this hotel before commuting into the Dayton International Airport to confirm that they provided transportation to and from the airport. They said they did. When I arrived at the airport and called them, they said that they could not get ahold of their driver to come pick me up. It was a $15.95 Uber ride to the hotel. They did not offer reimbursement. The room was okay, about what I expected for a Clarion Inn. Breakfast was standard hotel breakfast. Location is good for proximity to a park with hiking/running/biking trails, restaurants, and grocery store. I went for a run before checking out and needed a shower. The shower provided a trickle of water. I ended up turning on the tub faucet and laying on the tub floor to rinse my hair out. It was far from ideal. I requested a refund for 50% of cost of my stay at checkout as the main purpose one usually stays at a hotel is for a comfortable bed and a warm shower. I did not get the latter. The front desk attendant told me she did not have the authority to make that decision and directed me to email a video of the showerhead's performance to the hotel manager and gave me an email address. I did this while standing there. I followed up 48 hours later after receiving no response. I have attempted to call this hotel numerous times since this stay and no one answers the phone. I contacted corporate Choice Hotels and they apologized for this franchise owners lack of attention by giving me 8000 points to use toward a stay at one of their other hotels. Most hotels in this area require 12-20,000 points for a free nights stay. A month has passed with no response from this hotel. The morning I left, the hotel driver was there. He was a kind, older gentleman. He told me that they never called him the day before to come get me. He insisted I sit in the front seat of the van as it had an airbag and he wanted me to be safe. He would not accept a tip for handling my bags. He was the highlight of my stay. Good conversation and sense of humor.