Hotel berhampiran Platería Envigado, Envigado

Great hotel great location and service is simply the best I’ve ever seen. The hotel is well located. It’s beautifully remodelled the rooftop bar there’s also a big island of the hotel. Breakfast was included which was great but what I love the most is that every room is beautifully remodeled, and a very intelligent use of space.

We stayed one week as I am Colombia and my husband is not and was a little shy to stay at my mothers house around the corner. Picked because of the reviews and location. Room was comfortable, although even if you have your dnd they will come in and turnoff the ac. Fridge never refilled. You have to ask for water at reception but beware if the restaurant is closed they will have none. I’ve travelled extensively and both my husband and I work in hotels. This is the first hotel to ever call you every day at 8:55 am to tell you breakfast is about to end, and if you would like your order brought up. I mean someone else might like that, but we hated it!!! I understand the guy thought he was doing a favor and yes maybe 2 days out of the 7 but Jesus! Don’t do that. Shower comfortable however they don’t have conditioner and you must call down for a blow dryer. Bed was comfortable and we were in the largest suite on the top floor. However the ac is placed in a location where when turned on it blows directly at the bed! It’s impossible to sleep like that as you will need it on blast to cool the room since they have turned it off for you and it’s so directly on you that you will get sick. Now I had three things that have gone missing from my room. One of which was a pink purse. Luckily it was a Nine West purse and not one of my very expensive Gucci purses. This I called the reception on the same day as check out to first ask them if I had left it behind, not only were they very defensive about it but also offensive. The receptionist ( gentleman) said oh you sure you didn’t drop it as i seen you leave with so much stuff. And he also said why would you just bring it up now. Mind you I made this call about one hour after checking out. I said to him because I wanted to make sure it wasn’t in my bag. The purse was placed next to my sneakers which were the exact same color. Now you see I would just think that it got tangled up with the sheets, but one thing occurred which made me think something was not right. On one day, I took the end off the door since the waiter brought up our food. We stayed late in bed watching tv and sleeping. Someone opened our door with no knock. I quickly rushed to see who it was and it was the hotel manager. She said ohhh I’m sorry I didn’t know someone was staying in this room I’m so sorry. Now I work in hotels and know two things. The hotel manger always knows when a guest is in their highest paying room, and hotel managers always knock. Also this was through the middle of our stay. They hotel managers office is directly across from our room. They knew. My bag was also opened and a blue adidas body suit was stolen as well as a pair of white stretchy jeans. I only noticed this maybe two or three days ago when I recalled o had packed them and wanted to wear them. My husband and I were going to return to this hotel due to the convenience, however I never received a call back with a resolution as they said they would.

Terrible stay in this hotel. I was almost died because of the broken hair dryer and was discriminated by the front desk. And, in the end, I have not gotten any apologize.

If you are going to Medellin, you will never regret staying at Lettera Hotel. Real close to Lleras Park and so many restaurants and small bars.You can walk up and down the neighborhood and you will feel safe. If you decide to take the breakfast which is included, the variety of choices is awesome. Fabian and Walter are the best, they check every detail to make you feel comfortable. If you stay for dinner, the food is excellent and Alejandra and Juan Camilo are amazing. Try gin and tonics red. Last but not least Carlos at the Reception will welcome you as if you were home. This place is the best!!!!!

Hotel is great, felt luxurious and comfortable… only small negative point was that sometimes it was hard to find a quick taxi ride du to the location on the hill

The BINN Hotel was amazing, each member of the staff was attentive, informative and so kind! It was my first time in Medellín. Everyone from the hostess and restaurant staff ( special shoutout to Farid, you were so beautiful and attentive to my mom !!) security running out to offer an umbrella in the rain, front desk giving great local recommendations . We are already planning a return trip !!! 5⭐️⭐️⭐️⭐️⭐️

Nice hotel, excellent location if you want to stay close to the airport José María Cordoba, but don’t take this hotel if you want to stay in Medellin because is far far away… The service is pretty slow and bad… just don’t put attention regarding that, because the swimming pool, sauna a amenities are super cool.

This hotel was a privilege to stay at. The service and facilities were all five star. Everyone was helpful and made me feel like a superstar. The hotel was safe and clean and the friendly workers made the stay a beautiful experience. I also really enjoyed the quality and delicious taste of the food. I would highly recommend staying here.