Hotel berhampiran Pennell Rest, Epping Forest District

Good evening. The time indicated in the fine is 21, the minute is the paperwork at the hotel. I spent the night in this Hotel, paid money for the parking for the paperwork in the Hotel. There were no empty seats in this parking, after which the hotel workers told me to move to the free parking. 10//23/23. 23:47.....11/06/23. 00:09.

Really poky room with no view and awkward shaped bathroom. The old part of the hotel is very jaded . The breakfast bar was a disgrace. Mess everything, possibly due to some children who were present for a wedding, but the staff were not bothered about sorting it out and incredibly one female member was boasting that she had worked there since she had left school, yet behind her there was food slopped everywhere. Would not recommend this hotel to anyone.

We always stay at the Lion & Key when we visit London and have been fortunate enough to stay here again in October, December, and also January for my husbands 80th birthday. This really is the ”Savoy” of the small hotels in London and we always know without fail, we will have the most perfect stay. All the staff genuinely care about their guests having the best experience and you cannot fault the care and attention to detail that this hotel takes to ensure an excellent customer experience. They have a great team of which we would like to thank Giorgio, Kanti and Stephania for making all our visits a home away from home. The rooms and also public areas in the hotel are kept pristinely clean and are bright and cheerful. I love the attention to detail this hotel has even with the smallest thing. i.e. the shower cap in the bathroom also has a small hairband in the box ,which is excellent if you have long hair and can’t find your own! The beds are also extremely comfortable and we both always have an excellent night sleep. We love the open kitchen where you can see all the food being freshly prepared and cooked to order. They are very generous with their breakfast time which doesn’t end until 12 o’clock lunchtime. The choice and range that they offer in their restaurant, regardless of breakfast or main meals throughout the day would accommodate even the most fussiest eaters, which I am, but even I am extremely spoilt for choice as the breakfast menu is so comprehensive. The quality of the ingredients used in the restaurant is first class and so is the time and care in presentation which also reflects the pride that they take. We can honestly say that the breakfast’s we have at the L&K are the most tastiest, freshest, consistently perfect breakfast’s we have ever had and far exceed the quality that we have experienced over the years in 4 & 5 star hotels. To be honest, we often wonder how they continuously provide such care and attention to detail for the customer, even more so since Covid as many many hotels and restaurants seem to still use this as an excuse for a less than perfect service or menu range. We must’ve had over 100 of breakfasts since we have been coming here in 2018 and the eggs are always perfectly cooked with a lovely orange yolk, regardless of whether it’s a normal full English breakfast, or my husbands favorite the Egg Royale. We very rarely eat sausages or bacon at home, but the quality and taste of the ones here are amazing, so we always, always enjoy our breakfast which set us up for exploring all day. The transport links to this hotel are excellent as well. There are four buses that go past the hotel to Leyton underground, one of which is running 24 hours and they seem to come by every few minutes. Stratford is only four stops from Leyton so excellent connections for overground, DLR, O2 etc. Liverpool Street is the next stop along for even more connections so the location we find is a great asset to wherever we

This hotel was very hard to locate…. But we eventually managed to get there! There’s no parking! Be aware as this is so inconvenient !so you have to use the BREWERY car park which costs £12 for 24hrs? The actual room was a decent size , matteress was amazing! Bathroom was a good size plenty of towels … and tea making facilities provided but not enough teabags, 2 teabags to be precise!🙄stayed here 2 days , there was no room cleaning, so this was very disappointing! As for the buffet breakfast everything was very overcooked especially the eggs , hash browns where like mash ( crumbling) however there was cereal fresh fruit & juices but the actual cooked foods were terrible (chef needs replacing) & I wouldn’t recommend it at all . There are lots of food outlets nearby so you don’t have to pay for the hotels distasteful breaky! The bar & dining area is pleasant overall the stay was satisfactory but the cost was too high in comparison!

Access into the hotel after checking in, requires an access card which removes the need for room keys in the lift. Room doors were quite hard to push. Room was clean. Windows open and close with automated switches, but I couldn't figure out how to get the curtains open. Bed was comfortable enough. No mini-fridge but a good blend of teas, the usual coffee sachets and choice of sweeteners. TV was small with tinny audio The bathroom was clean. However, there was a missing circular plug (above the mirror), which given the number of rodents spotted outside in the square, was a bit unnerving. Wires could be seen running, so it must be access for some type of electrics. Sealant was not completely run on the left side of the sink. I would have preferred to have the light switch on the inside of the bathroom, for obvious reasons.

Yesterday I stayed here with my family, and the light went off. I had to come out of the shower with shampoo on, and the reception guy, who didn't know how to solve the problem, wasn't even sure about the key to the electrical room!👎

Some parts of the bathroom in need of a bit of refurb, but still had a very comfortable stay. The staff were lovely, very friendly and helped us out with dental kits when we realised we forgot our toothbrushes! Bed was comfortable, plenty of towels and pillows. Right next to the Birchanger services and about 10/15 minutes drive from Stansted. Free parking, worked well for our overnight stay and early start before our flight. Special thank you to the staff again.

The room was quite cold, with best efforts the radiator could not keep the whole room fully warm. My feet were constantly cold.

We needed to use Ryan Air ( dreading return) for flight to be at Stanstead Airport. We decided the reasonable priced Novotel close to Airport. However, it far enough that a cab right would have cost £25 each way. We gladly took a shuttle for £4 ea way for each person. Just 10 min ride and bus comes goes every 30 min. We where happy the hotel informed us the shuttle starts at 3 AM, we had enough time to get to airport on time. The check in was fairly easy and quick. We asked if a sauna be at hotel, sadly only a gym. The room was exceptional clean, matress excellent and towels spotless like the linen later even crisp. Good choice. Had dinner at the hotel restaurant. A bit pricy like all of London and particular at an Airport Hotel, however, both dishes where outstanding, much so to let the staff know. Getting up at 2:15, had coffee ( tea) provided in room, easy check out just dropping key cards into lockbox and made the 3 AM Shuttle. I can highly recommend the hotel, service and restaurant. Definitely worth the money.