Hotel berhampiran Sankt Gotthardt, Erfurt

Great location, literally 2 minutes on foot to the Erfurt Cathedral. Great breakfast, good variety, cozy atmosphere, friendly staff. The room itself is not what one will expect from a 4-stars-hotel. Absolutely uncomfortable, cold, old furniture which doesn't suit to such a hotel. Horribly noisy, basically you can hear your neighbours, awful! Not to mention the old noisy a/c! No coffee maker or at least a kettle in the room! Instead you're kindly asked to go to the reception and buy coffee or any drinks from the vending machine. And please, people, check the tissues package! If there are only several tissues left, then you'd better change the whole package instead of waiting till it's empty...or am I wrong?! During my next trip to Erfurt I will definitely try another hotel to compare it, this one gets from me the lowest possible mark!

Das Beste ist die verkehrsgünstige Lage, die inkludierte Minibar und das Frühstück - aber das ist auch schon alles. Die Sauberkeit im Hotel ist nicht gegeben - Zwiebelreste und Brösel im Flur, verschmierte Flächen im Aufzug, Kronkorken vom Vorgänger im Zimmer. Bei der Ankunft interessierte vor allem, dass von uns alles vorab bezahlt wurde, kein Hinweis, dass wir vor dem Hotel das Gepäck ausladen können obwohl es in Strömen regnete. Keine Garage nur ein Parkplatz ca. 100 m entfernt mit Gepäck über Stufen - kein barrierefreier Parkplatz. Anfragen des Hotels nur in Englischer Sprache. Sauna müsste man 24 Std. im voraus buchen - Im Zimmer sehr wenig Ablagefläche und nur ein winziges Fenster das nur gekippt werden kann. Die Pflegemittel von Rituals sind sehr gut. Die Betten sind sehr hart, für eine Nacht genügen die Handtücher. Das Personal ist sehr unterschiedlich, sehr freundlich sind die Mitarbeiter des Restaurants, die Dame bei unserer Ankunft war unmotiviert bis gelangweilt. Wenn ich als Deutsche ein Hotel in Deutschland buche, dann möchte ich auch den Pre check inn und die hoteleigene Bewertung in deutscher Sprache ausfüllen und nicht in englischer Sprache. Alles in allem ist das Hotel mit dem Übernachtungspreis überteuert, zumal der Service unglaublich eingeschränkt ist. Wir werden uns nicht noch einmal für dieses Hotel in Erfurt entscheiden.

Ein schönes Hotel in der Altstadt und unweit der Krämerbrücke, einem Highlight in Erfurt. Der Parkplatz befindet sich in der Tiefgarage, wie überall ist auch hier die Zufahrt eher beengt und die Parkmöglichkeiten mit größerer Fahrzeugen erfordert etwas Geschick. Direkt von dort gibt es eine Möglichkeit zur Lobby zu gelangen. Unser Zimmer war im 1. STOCK..Schön eingerichtet,sehr sauber, allerdings hatte die Stirnseite des Bettes schon bessere Zeiten gesehen, Kunstleder. Die Matratzen waren gut. Es gibt eine Klimaanlage im Zimmer, wir haben allerdings das geöffnete Fenster vorgezogen. Das Frühstück am nächsten Morgen war sehr lecker 😋. Hier auch sehr aufmerksamer Service. Das Zimmer war bis 12.00 verfügbar. Unser Auto durfte bis 14.00 in der Tiefgarage bleiben. Wir kommen gerne wieder.

We stayed in this hotel on two separate nights bookending a trip to Frankfurt. This hotel is not - in our experience - typical of the Mercure brand. Far too often Mercure's are in good locations but somewhat rundown, tired and in need of attention. This is quite the opposite. It appears to have been wholly refurbished in the last five years, it is looked after. The hotel is conveniently situated near to both the old town and the main, new shopping area, both being no more than five minutes walk away. It is a ten to fifteen minute walk from the railway station or (for us) a €10 taxi ride. There is paid for car parking if required. This is a deceptively large hotel, the short frontage belies the fact that it has 141 rooms. The hotel stretches back from its frontage - we felt it was long and not very wide. It is spread over four floors and possibly an attic. We were on the fourth floor for our first visit and on the first floor for the second. Entry into the hotel from the street leads to a small reception area with ottoman seating. Screened from reception is a small bar and another soft seating area. The bar had elusive opening times - but seemed not to operate before 18:00 hours. Service was good. There is a restaurant that is not the breakfast room but that was not open during our stay with no sign of opening on the horizon. All public areas were clean, tidy and well maintained, albeit with a Alpine overtone! Access to the upper floors is via dedicated lifts or stairs depending upon the location of the room, with some rooms there is quite a walk to the lift. There is a small garden and paved area with seating. We saw no specific provision for disabled access but believe that the hotel is easy enough to negotiate. There is a separate breakfast room which works very well albeit it is not large. It is at the furthest end of the hotel from reception and bypasses some of the meeting rooms. Whilst these rooms were used during our stays we experienced no difficulties. We took breakfast early and the restaurant was never full or cramped. Breakfast is generous but prettty standard continental fare. Our first room (413) was a standard room and disappointing although it was clean and well cared for. Our second room however (136) was an upgrade and provided exceptional space and comfort for a reasonable price. Had we been able to satisfactorily understand the room descriptions and attributes on the website a room such as 136 would have been our preference. It had a large and comfortable double bed, a small seating area with table, a separate desk along with the usual accessories of a safe, TV, wifi etc. We didn't try the TV but everything else worked. There is no aircon but there is very effective radiator heating. We can imagine that opening the windows for some rooms would produce a great deal of street noise, but both our rooms were towards the rear of the hotel and quiet. There was no noise from the corridor or between roo

Just stayed here for three nights and really enjoyed it. The staff was very friendly and the room was very clean and comfortable. I liked the warming rack for towels and the speaker for the tv in the bathroom. The room was very quiet and was well located - only a ten-minute walk from the train station and very close to all the tourist areas of the town. I enjoyed the breakfast here. They brought fresh pots of coffee to each table and had a nice array of breakfast choices. The small pastries and croissants were very delicious and the man who worked in the breakfast room was especially pleasant. If I ever return to lovely Erfurt, I would stay here again.

Der Aufenthalt an sich war sehr schön. Das Zimmer jedoch recht klein, und der Parkplatz musste seperat mit 20 Euro gezahlt werden. Ausserdem fab es keine Wasserflasche im Zinmer, was bei einem so guten Hotel eigentlich erwartet wird. Ansonsten war es sehr sauber und ordentlich

Staff were very pleasant but there was very little English spoken. As in many hotels we stayed in Germany, there was only one black tea bag in a double room meant for two people! Very strange. One thing to note for all guests is regards to the safe. I could not work out how to key-in my own personal code number to lock/unlock the safe, so I went to reception and they gave me a slip of paper with a four digit code on it. I said that I wanted to enter my own (secret) number and was told that this could not be done! I argued that it should be possible to key in my own code but they said that I could not. I was not happy but had to accept it. Later I remembered a safe in another hotel where you could change the code by pressing a reset button on the inside edge of the door toward the hinge. I tried this and it worked. When I Checked out I left them with a written instruction in German (using an online translator) on how to change the code.

設施：酒店的設計是出類拔萃的，毋容置疑。現代感強，無窮無盡對麪牆玻璃，洗手間地暖，以及無處不在的小提示標籤等等。唯一不足的是沒有minibar. 衛生：很好，整體感覺很乾凈。 環境：雖然在火車站旁邊，餐飲購物的選擇還是比較少的。而且消費偏貴。吃飯30到40歐。 服務：同酒店設計上的用心相去甚遠！設計上的優勢讓服務員有了優越性，生成了服務意識的淡泊。比如，入住辦理，顧客已經排長龍，兩個前台一個慢慢悠悠，另一個人直接停了，煲起了電話粥，任由客戶等待。

Wir waren früher als 16:00 im Hotel und konnten schon einchecken. Die Dame an der Rezeption war sehr freundlich und zuvorkommend. Das Zimmer ist sauber und ordentlich und ruhig. Es verfügt über eine Klimaanlage, aber das Fenster lässt sich auch klappen. Die Bad ist mit allem, was man benötigt. Es war sauber. Man kann bei der Ankunft entscheiden, ob man, wenn man mehrere Nächte bleibt, ob das Zimmer gereinigt werden soll oder ob man umweltbewußt handeln möchte. Wir haben uns hier sehr wohl gefühlt. Trotz Bahnhofsnähe ist das Hotel sehr ruhig.