Hotel Grand Hyatt di Ernakulam

We stayed at this hotel for three days. The decisive factor for our choice was that only this hotel offers sufficient entertainment options for children, including a playground, a games room and a large pool area. We were also motivated to book this hotel by the extremely high ratings it received on tripadvisor. Our expectations were correspondingly high. Our summary: We were not disappointed. The service was extremely courteous. Hotels in the western world can take a leaf out of their book here. Our special thanks go to the chefs: Chef Ginesh and Chef Selva (I hope I have spelled their names correctly) who fulfilled all our food requests. After four weeks of Indian food, I no longer had much of an appetite for Indian food, so I was able to choose also Western dishes. These were also partially available in the buffet. Continental food was always available a la carte. Our Food & Beverage Manager Sandeep was also always present and helpful. Many thanks also to Stedlin and Aadil who always helped us with the buffet, as we were also traveling with our three year old daughter who always needed our attention. Thanks also to the house keeping manager Mr. Nana who always looked after our well-being in our room. Our room requests were also implemented. The rooms were clean, spacious, modern and contemporary. We lacked nothing. We would stay again if the service remained the same. Small minus point: Some of the service staff need to work on their attentiveness when it comes to customer requests. A few times something was forgotten or not implemented as requested. The check-in was also a bit bumpy as they forgot to mention a detail from our package. We had to point out that this was also part of our package. However, this is only a slight downside to the whole stay. Overall, this was a very satisfactory stay. We hope that the hotel does not lose its charm over the years, as this is often the case with many hotels.