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Alicia S N
Jiuqi Palace Deluxe Tub Twin Room
Menginap pada Nov 2024
Keluarga
1 ulasan
1.0/5
Disiarkan pada 19 Dis 2024
Upon first checking in, the reception staff allocated four rooms to us together which were old, dirty, and smelly, even though we had booked the £76 Jiuqi Palace Deluxe Tub Twin/Double Rooms, so of course we expected for the rooms to be really nice, just like what was shown in the photos on Trip.com.
However, we think that they thought that they could scam us and give us the cheaper rooms instead, as they looked nothing like what they showed in the photographs on Trip.com. The hot spring tub outside hadn’t even been cleaned for several weeks, the inside of the room was very dusty and the towels were old and discoloured. Having complained about the rooms, they then drove us to the location where the more expensive rooms were located (via an electric car), which we had booked anyway, but requested that we pay them an additional £5 per person per room. We had no choice but to pay the additional fees for the other rooms, as we had already travelled an hour and 18 minutes from the train station to get to the hotel.
Although the more expensive rooms were a lot nicer than the rooms they had originally allocated to us, the hot water from the taps and hot spring smelt like rotten eggs and drainage. It didn’t seem right but they were adamant that the smell was normal for a hot spring hotel. The locks to the doors facing our courtyard area where our private hot spring was located, didn’t lock properly, so we had to push two chairs against the door before we went to sleep, in case an intruder tried to break in.
We won’t be coming back here, as the hotel is very dated, the hot water smells dodgy, and the hotel staff tried to scam us, and give us cheaper rooms instead of the expensive rooms we had paid for.
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的客人您好:相逢即是緣,雖然此次旅程並不那麼完美,仍然很感謝您選擇了大理地熱國,十餘年以來,以純天然的硫磺泉而聞名省內外,接待了數以千萬計的遊客,伴隨着一路風雨,我們地熱國的設施設備確實存在着老舊的問題,在不影響正常接待遊客的情況下,也在逐一對存在問題的客房及其它設施進行修葺維護,也盼您能給我們些許時間;容顏易老,初心仍在,不管地熱國的外貌如何改變,它帶大家的最天然最純凈的温泉水質永遠不會改變。
king sum
Jiuqi Palace Deluxe Tub Twin Room
Menginap pada Nov 2024
Solo
2 ulasan
1.0/5
Disiarkan pada 19 Dis 2024
The hot spring has a very bad odour. The hot shower and sink water are connected so they all have the egg odour.
Initially I was given the wrong room which all the facilities were very old. I have to add more money to change to a better room.
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的客人,給您帶來不好的入住感受,我們深感歉意,同時我們也會深刻反思,不斷完善酒店的管理,希望能夠給每位客人帶來温馨的入住體驗,地熱國的温泉水質是天然的硫磺温泉水,有一股雞蛋的味道是正常的。期待您的再次入住,祝您工作順利!
Anthony
Jiuqi Palace Deluxe Tub Double Bed Room
Menginap pada Nov 2024
Keluarga
3 ulasan
3.0/5
Disiarkan pada 19 Dis 2024
We originally booked the juiqi deluxe tub double bedroom for the night expecting the room as it was in the photos. This was not the case, the room we received had a musty smell, age was clearly visible and it was not as described in the photos. It was clear it was a room below expectations. Upon speaking with the reception staff it was said that there are better looking rooms within the juiqi type rooms similar to the photos but those were fully booked. The hotel didn’t inform us of this prior to our arrival and we were left with an inadequate room unfit for purpose. They should not have made those rooms available if they were fully booked. We expressed our concerns with the reception staff and they allowed us to view another room instead which was the lakeside tongyuan which were fit for purpose. We paid the extra difference and stayed there for the night but the experience to get to that spot wasted what should have been valuable family time. For anyone looking to stay here, as long as you get the room as described your experience will be enjoyable.
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的客人您好:相逢即是緣,雖然此次旅程並不那麼完美,仍然很感謝您選擇了大理地熱國,十餘年以來,以純天然的硫磺泉而聞名省內外,接待了數以千萬計的遊客,伴隨着一路風雨,我們地熱國的設施設備確實存在着老舊的問題,在不影響正常接待遊客的情況下,也在逐一對存在問題的客房及其它設施進行修葺維護,也盼您能給我們些許時間;容顏易老,初心仍在,不管地熱國的外貌如何改變,它帶大家的最天然最純凈的温泉水質永遠不會改變。
Marie-Jeanne
Yurt (2 beds)
Menginap pada Jul 2023
Keluarga
9 ulasan
3.0/5
Disiarkan pada 17 Ogo 2023
We first took the tent accommodation considering it will be an experience. Well, it was an experience in the bad way... mostly, mold, old amenities in the ”room”, humidity and not proper for sleeping. We have asked upgrade and we got something else in the building, fine for one night sleep. Breakfast was not eatable, so we left with empty stomach. Nice hot bath area, but the kids amenities (playing area) need refurbished, as kids got injuried playing in the water. If we will ever wish hot baths near Dali, we rather choose other place, even if is the water park is smaller...
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的客人您好:相逢即是緣,雖然此次旅程並不那麼完美,仍然很感謝您選擇了大理地熱國,十餘年以來,以純天然的硫磺泉而聞名省內外,接待了數以千萬計的遊客,伴隨着一路風雨,我們地熱國的設施設備確實存在着老舊的問題,在不影響正常接待遊客的情況下,也在逐一對存在問題的客房及其它設施進行修葺維護,也盼您能給我們些許時間;非常抱歉給您帶來了不好的體驗。容顏易老,初心仍在,不管地熱國的外貌如何改變,它帶大家的最天然最純凈的温泉水質永遠不會改變。
Pengguna Tetamu
Bai Ethnic Twin Room
Menginap pada Jan 2023
Keluarga
19 ulasan
3.0/5
Disiarkan pada 18 Feb 2023
Great place, its a bit old and some slides were closed in the water park, but overall a very good place if you can upgrade to a room with a hotspring tub inside. What you order on Trip does not have that option, but we could switch once we got there.
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的客人您好:相逢即是緣,雖然此次旅程並不那麼完美,仍然很感謝您選擇了大理地熱國,十餘年以來,以純天然的硫磺泉而聞名省內外,接待了數以千萬計的遊客,伴隨着一路風雨,我們地熱國的設施設備確實存在着老舊的問題,在不影響正常接待遊客的情況下,也在逐一對存在問題的客房及其它設施進行修葺維護,也盼您能給我們些許時間;容顏易老,初心仍在,不管地熱國的外貌如何改變,它帶大家的最天然最純凈的温泉水質永遠不會改變。
Jawapan daripada Pihak Penginapan: 親愛的貴賓,很高興我們能給您的洱源之行帶來如此美好的體驗,滿足只是起點,驚喜和感動才是我們的最終目標。能聚在一起,就是緣分。入住大理地熱國,一如回到自己的家,我們非常樂意與每一位入住的家人成為朋友。願您總能與美好的事物不期而遇。祝您旅途愉快。大理地熱國歡迎您回家
Jawapan daripada Pihak Penginapan: 親愛的貴賓,很高興我們能給您的洱源之行帶來如此美好的體驗,滿足只是起點,驚喜和感動才是我們的最終目標。能聚在一起,就是緣分。入住大理地熱國,一如回到自己的家,我們非常樂意與每一位入住的家人成為朋友。願您總能與美好的事物不期而遇。祝您旅途愉快。大理地熱國歡迎您回家
Jawapan daripada Pihak Penginapan: 親愛的貴賓,很高興我們能給您的洱源之行帶來如此美好的體驗,滿足只是起點,驚喜和感動才是我們的最終目標。能聚在一起,就是緣分。入住大理地熱國,一如回到自己的家,我們非常樂意與每一位入住的家人成為朋友。願您總能與美好的事物不期而遇。祝您旅途愉快。大理地熱國歡迎您回家
Jawapan daripada Pihak Penginapan: 親愛的貴賓,很高興我們能給您的洱源之行帶來如此美好的體驗,滿足只是起點,驚喜和感動才是我們的最終目標。能聚在一起,就是緣分。入住大理地熱國,一如回到自己的家,我們非常樂意與每一位入住的家人成為朋友。願您總能與美好的事物不期而遇。祝您旅途愉快。大理地熱國歡迎您回家