Hotel berhampiran Dixon Lake, Escondido

Very convenient, breakfast was great. Overall good stay, thank you!

It looks like I haven’t had luck on my recent stays at Marriott properties even if I’m a Titanium Elite. Had a reservation at Residence Inn San Marcos last January 7th-8th. Tried to check in at 230PM but the room was not ready yet so told the front desk we will be back but it will be a late check in already as we were going to the hospital to visit our sick family member. We arrived at the hotel around 1120PM and checked in. Patrick, the front desk person checked us in but he did not recognize my titanium membership at all. I asked him what type of room was provided and he told me he cant say due to privacy thing. I wondered why he wouldnt tell me as there was no one there except me and my fam. I was not even asking the room number but room type if I was upgraded or not. When I explained what I wanted to know he said it waa 2 beds in the room. We went to the assigned room, 415, we noticed on the door that it was an accessible room as there was a sign for disabled and hearing impaired. We entered the room and it was spacious but not 2 beds as there was only a king sized bed and sofa bed. That was fine however there was a loud noisy banging noise inside the room and the room was vibrating too which was not good for sleeping. Also the door on the sink was broken and the scrub on the sink was dirty (see attached pictures). I did call the front desk and asked first about the room type and told him there was only one bed and he told me the 2nd bed was sofa bed. So that was ok. Then I reported the loud sound and the vibration and asked if we can be moved to a different room as clearly we wont be able to sleep on such conditions. So he checked and told me right away that we can just cancel the room and find another hotel and he wont charge us no fees or there is an available room but on a higher type level but we need to pay additional $100 to move. I told him I was a Titanium elite and that the room is defective thus he should offer to move us on another room without any fees as it is the hotel’s fault. I asked him if there were other rooms even if not a suite or a downgrade, one where we can just sleep as we were already tired and stressed but he clearly told me none and that we need to pay extra $100 so he can move us. I asked him if he can go up on the room and check what I was complaining about so that he would know I’m not lying but he told me right away he cant do so as he was the only person there and there was no maintenance. He didnt want to go up at all to check and he just said we can just check out and he wont charge us. I asked for the manager and was told there was no one that night so I can just ask in the morning. I told him that was not right so I called Bonvoy customer service to see if they can help. The customer rep called him and the rep called me back and was told there was an available room but only a studio room with 1 king bed and no sofa bed so we won’t fit. I was surprised to hear that as Patrick never mentioned

挺好的，滿意。整體入住環境滿意，朋友推薦預定的酒店，下次再出遊還會考慮這家酒店。溝通也比較順暢，十分滿意。

Great hotel; clean, spacious rooms. Staff were very helpful. Would happily return again. Thank you for a great stay!

The staff were super helpful for the 10 months while we worked with them to block off 25 rooms, including suites for our wedding guests. They were very accommodating for changes that happened due to unfortunate COVID circumstances and we were able to provide everyone a room. They also set up the bridal suite for my wife for the day of the wedding to include a full mirror, snacks, mimosa bar and more. She really liked the way the suite was set up for her and attention to detail. They also made up the room the night of the wedding for us. The rooms were clean and updated.

Excellent service, very clean. near to all kinds of restaurant and store, very convenient. Each time when we go to Legoland, we will stay in this hotel.

Good experience! Definitely coming bck! Great clean room nice pool view , breakfast was good and the Ac and TV worked w no complications

Clean rooms with an excellent location for Legoland. Comfortable beds and good room setup for a family. Breakfast had a good selection - it was very busy most mornings and the Home2 Suites team had a hard time keeping up, but they were trying their best and remained friendly and helpful.