Hotel berhampiran Mosquée Tamanar, Essaouira

فندق جيد واستقبال جميل من كل السطاف، تعامل راقي و اكل مغربي لذيذ جذا خصوصا الفطور البلدي كان لا يقاوم

Oh dear, where do I start with this review? This is my 3rd visit to this hotel. We new when we booked from our last visit that the hotel was tired but we were shocked when we arrived. We had requested single beds and our request was not satisfied, with the hotel saying no other rooms were available. They provided us with an extra bed on the 2nd day but it was squashed into our room so it did not feel like a 5* experience at all. The room was dirty and the decor very tired. There were ants nests in the room and silverfish. The hotel came and cleaned the room for us, but it made no difference to the insects at all. The housekeeping was a disgrace and it took us 3 days and 4 visits by staff for us to get cups and glasses in the room. The hotel corridors were grubby with scuffed and damaged walls, filthy windows and dust everywhere. Additionally, the main pool was closed for the foreseeable future and this was one of the main reasons we had booked the hotel. Another freshwater pool was available but this was not suitable for disabled people, which one of us is. After 3 days we were in tears and wanted to come home. I asked to speak to the manager, ho was never available. The reception staff were, on the whole, sympathetic and supportive but would not transfer us to another hotel. After lengthy discussions they moved us to a villa, which was amazing. We lost the first 3/4 days of our holiday miserably but the rest of it was amazing. The housekeeping, cleaning and attentiveness of the villa staff was excellent so I have no idea why the same can’t be applied to the hotel itself. There are so many wonderful things here - the views, the grounds, the restaurant food, which has a limited menu but we loved it. There are some issues - staff members removing the used cutlery from our empty plates then putting them back on the table for us to reuse; waiting ages for coffee at breakfast; No after available at dinner unless you pay for it; always having to ask for napkins and salt and pepper. All these things add up and can be annoying. Cockroaches in the restaurant ladies toilet - I have a phobia of them and nearly screamed the place down! We also had a bad experience at the bar - the service was poor and we gave up waiting for table service and we were overcharged for drinks. Querying the bill, we were surrounded by 6 men ho were all being aggressive and tried to force us to pay for cocktails we never received. This was extremely unpleasant as we are 2 females so I reluctantly signed the bill, which we paid on checkout as we were simply too exhausted by the problems to complain further. All ran smoothly until we checked out. Our taxi transfer to Marrakech airport didn’t arrive. I had been to reception twice in the previous days to ensure it was all booked for us and referred to the concierge. Despite this, the taxi still failed to arrive at all, with no assistance at all from either honing the Voyages Privee helpline or the hotel reception. Both sides just ke

After reading some of the reviews before staying at this hotel I have to say I'm not surprised. I totally agree with the comments that this is not a true 5 star hotel at all. The positives are the location, the pool area and the rooms (to an extent). From one way its only a short walk to the medina and from the other it's a short walk to the beach bars. The pool area is well maintained and very attracting. The rooms are a good size with comfy bed and powerful shower and they are very clean. However, we started off by having to change rooms as the room we were first given had a chipped bath - all the paint had come up off the bottom of the bath so it was unusable, the staff solved this pretty quickly by offering us a room of the same standard one floor above. Nevertheless, I find it shocking that a 5 star hotel would not maintain their rooms in the first place. We found the cleaning staff and concierges very friendly. Some of the breakfast staff and beach staff, less so. One day we sat on the beach beds and felt looked down on and were not treated as well as some of the other guests. This really put us off and prevented us using this area again. Not sure if this is because we are a younger/mixed couple? Overall, the hotel is lacking in a lot of areas and the Accor group need to look into this. I would definitely visit Essaouira again but would probably rent an apartment since the beach and medina have so many options anyway!

We have just returned from a week here. Hotel was very clean, our room was more of a suite than a room as it included 2 sofas, two armchairs and 2coffee tables. Bed was very comfortable and the bed linen and towels were changed every day. The breakfast was excellent consisting of: Always a mini baguette, local yogurt, jam, honey, orange juice, m’smen, fruit and hot beverage of choice. Then variably a brioche, a couscous cake or pancake with either boiled egg or cheese. It was very filling and the staff were always very helpful. The proprietors were friendly and helpful from advising on local areas of interest to arranging our taxi back to the airport. We are looking forward to returning and have already recommended it to friends and family.

We only had an overnight here, but found it to be a very pretty riad that was very convenient to to the center (a 5 minute walk). Our room was had a lot of character with a very comfortable bed and nicely tiled bathroom. The riad sits directly on the coast so the views are really spectacular. There's a roof deck and restaurant to particularly enjoy the views. Unfortunately, our room didn't have an ocean view (not a problem), but if you book, I would recommend to requesting an ocean view. The restaurant was lovely, we ate dinner here which was very good, as was the breakfast. We found the staff here to be friendly, welcoming and very helpful!

A absolutely amazing experience. What a beautiful hotel! What lovely people! We met the fantastic owner Helen, her warm and kind manager Mina, Albie, Hamza in the restaurant. It's like a big family and we felt sad leaving! The design is STUNNING. Every room is special and the beds are incredibly comfy for a good nights' sleep. The team are wonderful in helping you organise transfers, surf lessons, restaurant recommendations. On my birthday they gave me flowers and the entire restaurant sang to me which made me feel so special! They also have a live band playing upstairs and people from all over come to eat in the restaurant so it really is the place to be at night as well.

I did not stay at the Riad Mumtz Mahal but had massages at their Spa on five occasions. On 4 of those occasions I was massaged by Senna. I enjoy weekly massage and found Senna's massage to be the very best I have ever experienced. Senna is extremely professional, a brilliant masseuse and at the same time friendly and welcoming. Nothing was too much trouble and everything was done to ensure a relaxing and unforgettable experience, in fact, I have never felt so relaxed! I am also a keen runner with knee joint problems and I found that Senna's massages made my running much more comfortable. The Spa and Hammam/Showers are also scrupulously clean. I live in the UK and cannot wait to return to the Spa at Mumtaz on my next trip in November. I just wished I could have taken Senna home with me! :o)