Pengguna Tetamu
27 Jun 2024
Whilst I wanted to love this hotel- I didn't. The hotel classes itself as a 5* lifestyle property- the hotel is more of a club vibe looking for a party on its own as none of the guests seemed interested to join in. Pool: Visually stunning but not relaxing- the worst atmosphere I have tried to relax in. Music was extremely loud and repetitive techno/bass with a non stop boom sound from 10am-8pm which was incredibly frustrating and annoying. The boom can be heard from inside the rooms and constantly on the balcony/by pool. The only escape is the beach which is not ideal. We actually became so fed up with the loud music we left the pool area early most days. The DJ’s music was often off-beat, creating a disjointed experience. A better sound system might help or not having a loud club DJ every day would be even better. Prime sunbeds along the front of the pool on both sides were reserved for external guests, frustrating and neglecting in- house guests. This needs to be addressed, prioritizing overnight guests instead of external one day guests. 18 beds were reserved on Saturday and 13 on Sunday, leaving not much option for guests who had a later breakfast and arrived at the pool with nowhere to sit. As you can imagine, watching the countless arguments and complaints with the pool staff was not the best entertainment Room: Spacious, clean, and comfy. Turn Down Service: The service at 6:30 PM is inconvenient as many guests are out by the pool or getting ready. A later time of 8-10 PM would be better. Despite promises, this service was only provided once during our 10-night stay. Restaurants: Limited dining options, with the Italian restaurant being the only one open for dinner most of the stay- food was okay- not great, if you can find restaurants locally- definitely go out. The Greek restaurant opened only on our last day for dinner, however food was lovely. Vegetarian options are sparse, mostly pizza and pasta. More variety would be appreciated, especially in the Tapas restaurant. The breakfast buffet was lovely, but hot food from the menu was cold and undercooked. It was an okay stay at a beautiful hotel with several areas needing improvement. I’d recommend it for a party vacation, but not for a relaxing stay. The hotel seems uncertain if it wants to be a day club or a lifestyle hotel. However, the staff, especially Yana, Nawal, and Javier, were great and resolved issues professionally and quickly.
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