Hotel berhampiran Kelsdonk, Etten-Leur

Unacceptable standard taking into consideration how much they are charging. This should not happen in 2023. This is my 3rd stay in this hotel. Standards have fallen to unacceptable levels. Firstly, charging for parking in a quiet neighbourhood where no one will visit is criminal. Secondly, avoid at all cost during the summer period. The AC does not work and I was awake the whole night. Opening the windows did not even help. Thirdly, as an Accor member, you are treated with complimentary water. This hotel charges a whooping €6 for a bottle of water. Have travelled the world and no one does this. This is what I call unacceptable levels of profiteering. What a rip off. Never ever will I step foot in this hotel. I came here again because of past good memories and what a regret. The management should be ashamed of themselves.

The hotel is located in a beautifully renovated building in the center of Breda. Stylish with many authentic elements but with a modern twist. If you come by car, you can choose the Valet service or park your car in the practically nearby parking De Barones yourself. The parking garage has several charging stations for electric cars. We arrived at the restaurant side of the hotel looking for the entrance. An attentive employee saw us and asked if we were looking for the hotel. He took over our suitcase and escorted us to the front desk to check-in. See, now that's hospitality. The ladies at the front desk were also very friendly and welcomed me as a Platinum member with a nice room upgrade. My room on the 5th floor was very spacious — lovely big bed, separate toilet, spacious bathroom with separate bath and walk-in shower. Besides a bottle of Holy water, there is also a Nespresso machine for a cup of coffee. Too bad the bar was closed in the evening, and we had to go out for drinks. They served breakfast in the former chapel. Found that space is somewhat claustrophobic as you are locked in and can't see outside.

The rooms are a bit outdated. Funny smell in the corridors. The room that we were meant to stay in was dirty and had some stuff in the room that are not ours. but luckily the people in reception were very nice and changed our room. But I don’t think I will come back again

Hele mooie ruime en zeer nette kamer. Bedden zijn zalig om in te slapen. Hele propere ruime badkamer alles erop en eraan. Ontbijt was dik in orde. Lekkere koffie, veel aanbod van brood, yoghurt, toast, ei, zoetigheden,… Het was enorm rustig in het hotel… rust ten top. Ook bij het ontbijt. Wij sliepen met raam open en hele rustige buurt. Enige minpunt: geen thermostatische kraan in douche/bad. Dit was echt het enigste minpunt voor ons.

I have had the most wonderful experience within you breakfast area with your breakfast chec Daniella. I have been to lots of hotels and for me the breakfast experience counts most. I asked Daniella to assist me with making egg mixed with mushrooms and some fresh chillies. Without any hesitation whe made sure to find what I needed without any effort by looking within your kitchen area. She made me feel welcoming and made sure I have what I need. I asked for a hot sauce as well and she made that possible as well. The reason why I say this that from the few van der valk hotels I have stayed has not made the effort at breakfast to make my needs feel as important as the stay. So I would like to tanks Daniella from the bottom of my heart for making this possible and going the extra mile for a avid van der valk customer. Will definitely come back because of her.

When staying at the hotel we couldn’t fault it. Children stay free if sharing a room, and we had booked to visit Efteling. We didn’t realise but our stay coincided with carnival, for this reason I think we were allocated a room at the back of the hotel (as I can imagine those front facing would be very noisy - there is a huge stage directly in front of the hotel at this time, as well as many food vans and outside bars etc - not that any of this worried us). So our room was on the 5th floor at the rear with a direct view of the multi story car park! (But we didn’t book for a view!). The room was well equipped with a comfy bed and a seperate shower and toilet. Everything was very clean. The only issue I would say regarding the rooms is that they were very dark so it was hard to see your items in the wardrobe. Not a big deal! The staff on reception were really helpful and chatty, and gave us lots of advice. It’s super easy to reach Efteling from here, we walked to the coach station (just by the train station) and there were regular buses. Again children travel free. You could walk to the station in about 10-15 mins. The shopping streets are very close to the hotel, and nice for a stroll - plenty of places to eat etc. we enjoyed backwerk bakery just a couple of shops down from the hotel, they did fresh smoothies and juices and lovely fresh sandwiches. Perfect for brunch/lunch. There is a Taco Bell next to the hotel! My son wanted to try it but we didn’t get chance! The issue for us came out check out, our flight wasn’t until the evening so we asked to use the secure luggage room for our case so we could enjoy our last day. We came back to the hotel to pick up our bag, and make our way to the airport. I was let in to the luggage room to get our case, but it had gone. The staff didn’t know what to do, apart from check and speak to other staff members. Eventually I asked to see the manager as we really needed to leave (fortunately we had been sensible and kept our passports and money etc on us). And I was asking for something in writing to say they had “lost” our case - as I didn’t feel comfortable just leaving with no proof (they also wanted to take the luggage receipts - I think because they wanted to figure out what had happened). The manager was “checking the CCTV” but upon our second request did come out and see us. She did apologise for the case going missing (after a long time!! More hearing about how strange this was?!?) and said if it “wasn’t found” they would replace it. At this point I was getting concerned about travelling home without any of our things, especially with my son, for example some warmer clothes, his switch!! I felt the customer service here was lacking, there was no gesture here - could they assist us getting to the airport for example - She did offer to go to the shop but by this point we were cutting it so fine to get to the airport / which we said to her! We have no time now! It was very disappointing a