Hotel SpringHill Suites by Marriott di Ewing

I stay at Marriott properties almost exclusively. Generally the service is very good, rooms are clean and it’s a decent value. None of the above describes our experience at Springhill Suites. We had a five night stay. Virtually from check in to check out there were issues. At check in, we weren’t even welcomed as Gold Elite members. The check in person had a script that she stuck to so if this were the first time or the 300th time, she didn’t veer from the script. I asked her if we could have bottles of water (they are supposed to ask if you want 250 points or water). She advised that for our five night stay, we would have housekeeping only on Thursday and Saturday. (Our check in was on a Tuesday). Upon entering the room it was moderately clean but the carpeting is stained, wallpaper in the bathroom is peeling and the toilet “whooshes” every few minutes (probably needs a new flapper or something like that). The closet has shelves (no dresser which is a bit of an issue when you are staying for 5 nights) but the shelves were filthy, dusty and sticky as if someone spilled something but no one cleaned it up. They have a notice in the bathroom to conserve water and reuse towels. Nice thought but there’s nowhere to actually hang a slightly used towel. There’s one robe hook in the bathroom that could potentially be used for a towel but since the counter is small, and there were two of us, I used the hook to hang my cosmetic bag. So towels piled up on the floor. We made our own bed on day one since we knew there’s no housekeeping. No big deal. But on day two (Thursday) when we were scheduled to have housekeeping I asked if they could come before 10 am or after 11 am because my husband had an important call from 10-11 so I didn’t want him disturbed. So when did housekeeping knock - at 10 am of course. I was able to ask the housekeeper to come back but she obviously wasn’t advised by the front desk of our request. She did come back later in the day and did a modest cleaning. At least the towels were no longer on the floor. We made our bed on Friday. Again, no big deal. On Saturday we were scheduled for housekeeping. We left the hotel at 8 am and didn’t return until 2 pm. I was shocked to see that the room was still not cleaned. I went to the front desk, told them I was going to their gym and then planned to shower so could housekeeping come at 4:30, when we would be leaving again. She said no problem. So just as I was about to shower there was a knock at the door. It was at 3:30. When I asked them to come back at 4:30, not only was I told no (she stated that they leave at 4:30) but she had no intention of doing anything other than give clean towels and pull the covers up -no intention of providing clean sheets. At this point we had been at the hotel for four nights. When we went to the front desk to complain, they completely disregarded our concerns, didn’t even know that we had already been there for 4 nights at that point, and basically weren