Hotel Terbaik dengan Gimnasium di Exmouth

We were at rac exmouth for a few days before Christmas. Had read reviews about dirty, outdated facilities etc and was worried. But couldn’t fault the toilets, showers and camp kitchen whatsoever. We stayed at the back end of the park near the pool. Kids loved a dip in the pool first up and end of a day at the beautiful beaches. We had asked to be switched to a grassed site and staff were very accommodating and helpful. Couldn’t fault the staff or facilities.

Customer service was the poorest I had experienced by any hotel in 3 months of travel around Australia. A long story but the fact is the hotel charged me for a 6 night stay, when I only stayed for 5 & they were advised of this in writing & by telephone well in advance of the cancellation/change deadline. I phoned & emailed & added additional days to my original stay with the hotel direct but the booking.com app was unable to make the date change to my booking, saying that there was no availability at the hotel for my revised dates, when in fact there was as I had confirmed this with the hotel. I asked the hotel for assistance in facilitating the change to my booking which they said they could not do & as a result I was charged a night more than I stayed. When raised formally with the hotel on arrival, I was advised that I would not get a refund as I was told to change the date via the booking .com app. They were not interested in the fact that their hotel system and booking .com were not synching & I paid a penalty for that. I had added additional nights to the front end of my stay that I was charged a higher price for than the booking.com price & staff member, Gloria, told me that I should have had a price match offered when I booked direct, but I was too late for any redress because I could not change my dates via the app. I had issues booking a car direct with the resort, first being told I could have a large car for 3 days. The next day I was emailed that there were no large cars, only a small car. When the booking came through it was only for 2 days not 3 & I had to contact them again to reconfirm the 3 days. Ironically, when we picked up the hire car, they advised us that we were getting a free upgrade to a large car. It was only when I requested a formal response to my overcharge complaint from management was I advised that the free upgrade was some recompense for my issues. I am still $330 out of pocket. The administration at this hotel is the worst I have experienced in 3 months of travel in Australia. There is no “going the extra mile” for their customers, they apply the rule book to the letter & there is no scope for discretion. The reception staff training is inadequate, administration is poor & it is left to the customer to pick up all the loose ends and pay the consequences for their poor quality systems & training. I even found the personal contract details, including name, address, telephone number, drivers licence details and part credit card details of a previous guest in the hire car we had. I hope they were more careful with my details. I have read other poor reviews from customers on this website & their experiences seem to have been similar to mine. On top of that the resort is furthest away from the town centre, so if you don’t have a car on arrival, you have a long hot 35 minute walk for the services. The resort claims to be 4 and a half stars. I don’t know who rated them that. The crockery & outdoor dining table were in

Great, unfussy, clean and tidy resort. Really well equipped kitchen and dining area. Smart and cool separate TV lounge and games room. Friendly, helpful no dramas staff. Short walk to the metropolis of Exmouth town. Yes the rooms are rather basic, but have air con and en suite bathroom with shower. No it doesn't have a restaurant or bar but then neither do they have hordes of drinkers or music playing into the evening.

Do not stay at this resort on a Friday night if you want to get some rest. Friday night is live music night! The music thankfully stopped just before midnight (2355), so luckily we were able to get a couple of hours rest before around 0200-0300, a person (or persons) decided to have a cook- up on the bbq that was situated behind our room. The person(s) were extremely noisy, talking on their mobile phone etc. Our room was also near the outdoor TV screen, so on the other evenings during our 4 night stay we could hear a variety of sporting matches being screened. Room and linen were clean but some terminal cleaning is required eg en suite windows and internal metal corrugated walls. Potshot is in urgent need of some TLC. On a POSITIVE note the staff at Potshot were friendly and helpful, plus the pool area is a nice place to get a quiet drink and relax, plus there was some very creative bespoke wooden furniture surrounding parts of the pool.