Hotel Best Western Plus di Fairbanks

Parking lot well lit for those dark winter months when you are out late searching for the Aurora and get the hotel late. Also visible security at night in the lobby. We stayed in a deluxe queen that came with free breakfast. Breakfast was better than most free breakfast options at hotels. The staff also gave us a container for food to take to our daughter who was still asleep after being up late looking for the northern lights. Room had space for our luggage and a microwave and fridge. The bathroom door is a strange set up. It separates the bedroom from the room but the second doorway has no door to the room where the toilet and shower are located so if someone is getting ready at the sink they have to deal with the steam from the shower or need to leave to provide privacy for someone to use the toilet. A door could make this set up so much better.

設施有一點舊，但還是比較乾淨，附近有Costco，但要開車並有會員卡

Basic hotel with continental breakfast! During our stay with negative 45 Temps outside, the rooms stayed cozy and toasty! We were more worried about the heating situation because we've stayed in cold weather states and 5 star hotels without good heating. The staff were very friendly! We used a shuttle from and back to the airport. We flew in a bit earlier, so after calling the hotel, the staff said they could come and pick us up earlier. Overall and good experience. If you are looking for a 5 star hotels, this isn't. However, it is very clean and warm. Which I love. The beds and blankets were comfortable.

We were kicked out at 7:30 pm for my two toddlers being too loud in the room. I had in the past had a 14 yo birthday party there so once manager found out about this kicked me and my toddlers out at 7:30 for a noise complaint. Than they charged my card 800$ when I called I was told to call corporate. Absolute joke and robbery of mother with 4 children, room was not trashed and k did a final walk through. They said soda damage and charged my card 795$! Beware of the evening manager Misty!!!!

Stayed here for a week in mid January. There was a little mixup or misunderstanding regarding getting a shuttle to the hotel from the airport, but it was quickly worked out by the front desk personnel. This was a huge relief at 12:30 am after a 12+ hour, two plane flight. Check in was fast and smooth. We had the two connecting rooms on the third floor and it worked perfect for our family of four with two older children. Free laundry and a good selection of products in their cabinet store were a plus. Kitchen was good for quick meals. The sunrise was gorgeous from the front of the hotel. The lady who worked overnight, Karylyn(?) was very friendly and helpful. All of the housekeepers were nice and always smiling. The property manager was also very friendly. Great experience here.

There really are good and bad points about this hotel. Having the shuttle from the station/airport is excellent, the room was comfortable and clean and the breakfast was adequate. Location wise it’s quite a walk to get to anything, and you only really have a choice of fast food outlets around the hotel. Our room was on the side of the busy road though, so it was really noisy, and meant you had to ramp the air conditioning/fan up to drown it out, we did ask to change rooms immediately but could only move for the last night, but what a difference that made. Seeing the Aurora outside the hotel on the first night though was incredible, an amazing experience.

This is an average Marriott hotel at best. The furnishings are a little dated, the beds were comfortable and the location is in downtown Fairbanks. The elevators can be a little slow and most of the staff seemed helpful and friendly. Pros: It's downtown Fairbanks and there were a few nice restaurants within walking distance. You'll want a rental car though because you have drive pretty much everywhere. The view of the river wasn't anything special but maybe it is in the warmer months. The onsite restaurant is pretty good. Cons: it's downtown Fairbanks and the area is a little sketchy. You encounter quite a few people experiencing homelessness and struggling with addictions. One particular woman who works the front desk in the evenings was the least friendly and least helpful person that we encountered during our entire week long trip. She initially checked us in upon arrival giving us the minimum required information. Nothing extra like we serve breakfast or you'll find coffee over there, etc. Then on our last night, we arrived back at the hotel about 10 pm and couldn't find any parking in the hotel lot or on the street nearby. We parked in a handicapped space while we went inside to see if she had any advice about where to look for parking. When I approached the front desk, she had her head down looking at something on the desk and didn't look up while I stood there. After a couple of minutes, I said, excuse me, could you tell us where to park if the lot is full? She looked at me like I was asking her to solve a complicated math equation. Then she turned to look at the parking lot via the video feed of the parking lot. After scanning it, she said it looks like the overflow lot is full too. When we asked what we should do, she suggested that we come down every two hours and check for on street parking. It's now after 10 pm, we have a very early flight the next day and we're Marriott Platinum card holders. My husband asked if we could park where the hotel shuttle parks. Luckily, at that moment, the shuttle driver came in and offered to go out to the parking lot to see if he could figure something out. Maybe this person would work out better if she worked in housekeeping doing laundry by herself. She clearly doesn't enjoy working with the guests. We'll probably stay somewhere else on our next trip to Fairbanks. The cons outweigh the pros at this hotel.

機場班車很方便，離馬路比較近