Hotel berhampiran Kohl＇s, Fairview Park

Stayed the same weekend that both the baseball and football teams were playing at home, so all the hotel rooms in Cleveland were over priced. This was the most reasonably priced, was only 20 minutes from the ballfield. Appreciate the ability to check in early online and pick your own room. Although the hotel is right by the airport, the soundproofing is great and we did not hear any of the planes. Could actually see the planes coming in to land which was neat. The room was spacious, had a king size bed. The room was clean with comfortable bed and pillows. Appreciated the Keurig in the room, as there was no coffee available in the lobby. The TV in the room was actually quite large in size compared to most.We did not try the hotel room service or a restaurant as we mainly just used it to sleep. The blackout shades were not the most effective and would have appreciated if housekeeping did not knock in the morning when we had left the privacy sign on the door. Noon checkout time is great. Overall very solid establishment, Do appreciate hotels that for the same price provide free breakfast in the morning but this was not one of them.

Decided to spend the night last minute after driving 1.5 hours to north Olmsted to buy a car. This was the only well rated hotel pet friendly nearby. Plus we normally stay at Hilton properties anyways. First off $164 AAA rate seemed high. Second shortly after getting into the room we notice sweaty yellowed pillows and streaks of something running down the wall beside the bed. We went to front desk and told them. Maintenance comes checks it out and says it's verified you guys didn't make the mess and cleaning should have done a better job. NO one offered to move our room, made us sleep in the dirty room. Did not offer compensation. We check out the next morning and complain about the problem and the fact no one offered a compensation or change of room and there were more rooms. The front desk on duty said ”there was nothing they could do and the manager wouldn't be in for 2 days” No manager for days is only part of the problem!!

I have been staying here for months, and this is hands down the WORST hotel chain in North America; honestly, I would expect better service at a Motel 6. If you are heading into town, I would recommend The Crown Plaza; it’s cheaper and much nicer; the amenities are 1000X nicer, they have hot food, and the staff is not RUDE, LAZY, or STUPID; heck you can go down the road five minutes and stay at The Best Western Plus for $50 a night and have much better amenities and a well-trained staff. It really shows what larger chains offers when it comes to Human Resources and Training Programs, and their parent company is heading into bankruptcy; hence why their prices are too high. I have several hundred hotels stays under my belt, and a hotel lobby should be welcoming and inviting, this one looks like a large storage closet/abandoned building/war bunker. They have stacked up furniture everywhere, garbage/empty boxes all over the place, and 10+ signs saying no guest access. Then when you get into the staff, it gets WORSE, much WORSE. Carla, The President/CEO of Sonesta Hotels (in her mind), has absolutely no business being in Guest Services, and you have to deal with her STUPIDITY, RUDENESS, and LAZINESS 80% of the mornings here; and talk about getting your day off to a HORRIBLE start; and it’s a race situation since I am white. If you need to get anything complete and she is working, your best bet is to wait till she leaves for the day or find a work around. She will literally talk in circles and confuse you, just so she can avoid doing any type of labor (she actually steals your intelligence and drive), she gets ANGRY when she has to get off her chair; grant it, she is normally sleeping in that chair, hiding behind a sign; hence why I was order not to use the dinning-room/war bunker entrance for coffee, and instead have to walk all the way around the building in the cold (she can’t hear me come in when I use the dining room entrance). I had an employee STEAL a package delivery, and then I got stuck working with the WORSE management team in the world. I was accused 6 different times of running a scam for $48; Please, I make 5x that in the amount of time it took to correct the PETTY THEFT. Santo demanded proof the package was delivered, which I supplied immediately, then 3 messages at the Front Desk and 1 phone call later zero response, I finally called corporate, sure enough, Santo calls the next morning ANGRY because I call corporate. When I first got here two months ago, I stayed right next to the noisy highway that pours pollution out, can’t be healthy, so I moved to the other side of the property, when I checked in the first time, I was given one key, on the second one, I was given two keys by Elissa. With the known THEFT problem here, I was straightening up for the 3rd time, since housekeeping was a no-show/no-call for two appointments earlier that week, and realized, I better grab that second room key before housekeeping STEALS it, low

I like this hotel it's really nice they have refrigerator and microwave and they are friendly staffed I'm glad I stayed here

Hotel ini berada di lokasi yang baik, perjalanan pantas ke kedai & restoran. Perkhidmatan ini baik, kakitangan menghantar teks, mendaftar masuk semasa kami tinggal jika kami memerlukan apa-apa. Selain lokasi, sebab utama saya memilih hotel ini adalah kemudahan, namun, setibanya kami mendapati tab mandi panas rosak bersama dengan lubang api. Memandangkan tab mandi panas tidak berfungsi, saya ingin menaik taraf bilik saya untuk memasukkan pusaran air yang telah ditolak. Ia melakukan tugas untuk mempunyai tempat tinggal tetapi untuk harga & perkhidmatan yang buruk untuk hari lahir saya, kemungkinan saya tinggal di Cambria sekali lagi adalah sangat tipis.

Location of the hotel way great for our needs. Check on was fast and simple since we prepaid for the stay. The room was clean and the bed was comfortable. This hotel was better than the another hotel we just stayed in prior to our arrival. We did not eat in the restaurant so I can't comment on the food. I would stay here again when we come to Strongsville.