Hotel Mesra keluarga di Los Realejos

If you're a wheelchair user, please make sure to let the hotel know with plenty of notice. I use a wheelchair that doesn't fold and I couldn't get into my room without taking the wheels off as there's a wardrobe immediately as you enter the room. Fortunately, I am able to walk and only use my chair for longer distances.l, but for others, this could be a real issue. We stayed in that room for one night and they were happy enough to swap me into a different room in the morning. That first night was awful. There were concerning dips in the floor and the noise from being next to the ocean was so loud, plus the wind rattles the windows, it sounded like I was lost at sea. The receptionist was lovely and upgraded us to a family room, no issues, though I hope for the sake of others that there are double rooms available that are more accessible, not just family rooms. The family room was luckily on the other side, so it was totally silent. The breakfasts were quite stale and the milk for the cereal was warm so stuck with the crepes every morning. We did have dinner here one evening but unfortunately, when I got to the dessert stand, there was a cockroach crawling on the food. They were very apologetic and gave both of us a glass of wine as an apology, but then still had to pay full price on the meals. Fortunately, we did bring an extension cord as there weren't many sockets and not all of them even worked. There were no ceiling lights, just plug in lamps, which made it quite dim at night. The pool is barely heated but it takes a few seconds for your body to acclimatise. The mattress is quite firm and I found the pillows were far too high. Also beware that the hotel is on a VERY steep hill. Luckily, I can actually walk quite well in hot weather but I was definitely out of breath when I got from the bottom of the hill to the hotel. The WiFi is awful and I ended up just using my data. The zoo is well worth visiting though and it's a very short distance away. As you come into the hotel, it's got a huge lovely lobby which was lovely to sit in, so it really surprised me how poor everything else was. I have no ill intentions and the staff were lovely but I have to be honest.

Basic hotel, immaculately clean in every area, room cleaned and towel change daily, may need an extension lead as only one plug socket by the bed, however plenty in room, bathroom basic but spotless, reception staff very friendly and helpful, we had a mountain view, but the man said I upgraded you to a sea view, which is beautiful 5th floor 😀 the lifts are busy in the morning but it's not a problem, breakfast is basic, but plentiful, haven't touched the hot food as I don't like Spanish cooked breakfast I prefer English meat!! But wen in Spain and all that!! Bread and pastries are good, plenty of fruit, yogurt cereals ect.. restaurant staff a bit standoffish but they work hard and keep it clean, you won't go hungry at breakfast trust me!! The pool area is lovely and the gardens too, the pool temperature is absolutely freezing but it's December so to be expected, the only downside was really the 2 hour transfer stopped at around 8 other hotels first 😩 but worth the wait, happy with the overall experience and would definitely visit again 100% doesn't seem to be access to the sea unfortunately, but there is a free bus into peurto de la cruz every hour so may give that a go 👌😀

What fantastic apartments, ours was a standard , which was huge. With a large balcony overlooking playa de las Roques. Traditional Spanish style, with an AEG oven and hob and full size fridge freezer. Oh and 5 piece Roca bathroom . The staff are really friendly and helpful. It was very quiet, I would guess it was about a third full. The gardens have lots of plants and trees, there is a fish pond, a terrapin pond, and a good size Cesar Manrique inspired swimming pool . Being built onto the cliffs there are some steps down to the apartments, there is a lift from the reception area though. It is a bit tricky to find, The roads are narrow and very steep, with a lot of one ways, drive carefully ! The town of Toscal has plenty of restaurants and bars, it is very much a Spanish area, don't expect English Pub or anything like that. It is a little cooler on this side of the island, but still sunbathing in October. This is an excellent location for exploring this side of the island, The town of La Orotava , The Anaga Mountains and of course mount Teide. The capital Santa Cruz is great to walk round, lots going on, lovely. We went on Sundays, less traffic and easier to park. I would say, you really need a car. Focus absolutely on the road, road markings and speed limits. Learning a little Spanish would really help, this is not a British tourist area. Would we go again ? Yes absolutely it was a great holiday !

The hotel was clean and tidy. Rooms are spacious with a separate bedroom. Kitchen has few utensils and pans and kettles so basic foods can be cooked. Balconies have two chairs and a table. Be aware that the balcony floor is very slippery when wet. Building D next to the road can be a bit noisy at times, trash truck beeping early in the morning etc. Hotel has a minimarket with mostly sandwiches, chocolate bars, beer and wine. The staff were extremely friendly and helpful. Breakfast was ok, lots of fruit, bread and cereal but not much meat. Same goes with the dinner. Don't trust Google maps, there's no easy route to Puerto de la Cruz centrum. The area surrounding the hotel is steep hills to every direction. Sidewalks are narrow if they exist at all. Nearest grocery stores are closer to 10 minute walk away. Few restaurants are nearby. There is one hotel next to this one but otherwise the neighbourhood is fully inhabited by locals. We enjoyed our stay a lot though we found out that the only viable way to travel between the hotel and Puerto de la Cruz was taxi.