Hotel Mesra keluarga di São Martinho

The most perfect palacio in Sintra. Excellent location. Excellent service and very friendly staff from reception, restaurant, housekeeping to management. A location full of history, in Sintra yet very quiet and private. Great rooms, excellent beds. Outstanding food.

This is very nice hotel but not a 5-star. More inline with a 3-star one if you need a reference. The public areas do look historical but are worn out and in need up some repairs. Same goes with the rooms. While the rooms we had were clean they are in need of some updates. They do not look luxurious for sure. The bed was OK but not the best. The baths are not so inviting. It was not all bad though. We had rooms with balconies that faced a nice garden. Very peaceful and enjoyable. The front staff were great. Friendly and helpful. We had great discussions about Sintra and local life there. They made good recommendations for restaurant and followed up to make sure we enjoyed our experience. However, our experience at breakfast was not the same. The girl who worked there was unfriendly and unaccommodating. She did not seem too happy to work there. The location of the hotel is ideal. Close to the town center and the historical sites. One hint if you are going to get a ride (e.g. Uber or Bolt) to Pena Palace or Moorish Castle from the hotel is to go to the town center to initiate the ride. The front lady told us to walk to the bus/taxi stop next to the hotel. While the ride services do stop there, the palace and castle are not in that (one-way) direction. The driver had to take a detour around the hills back to town and then take the correct road to your destination. This took around 1-hour (on top of 15 minutes it took to get a driver). We almost missed our allocated time slot. If we would have taken the 5-minute walk to town center, the trip would have taken less than half of that time. This does not apply to Monserrate Palace and Quinta da Regaleira. It is the best to take the ride to those two from the bus stop next to the hotel. Quinta da Regaleira is walking distance in that direction anyway but it's an uphill walk. Walk it back even if you take a ride to go there since it is going to take more than hour to get back to hotel if you choose to take a ride service/taxi back from Quinta da Regaleira while it is only a 10-minute downhill walk back.

I knew it was madness even to drive TO Sintra. But the hotel was very helpful in trying to help me manage the downsides of coming by car. They advised I park the car immediately and use Ubers, taxis, or TukTuk to get around locally. Check! They had awkward, but OK off-site parking in an enclosed lot a few minutes walk from the hotel. Not great! The keypad activated door closed with us inside the lot. One [70+] person had to climb over the enclosure wall to let the others out! [No keypad inside the lot!! Bad!!] Then later trying to return to the hotel by car to pick up luggage was a horror! Though only a 5-minute walk from lot to hotel, it was almost a 20-minute drive on insane one-way systems back. The hotel itself was delightful. Staff very helpful. Location very convenient. If only we hadn't had a car!

We had a great time during our 5 night stay at the Vila Gale Sintra. I’ll start with the pros of the resort. The property itself is beautiful. The pools, the scenery around the hotel are amazing. The family room layout was great for us. It was essentially what appeared to be what used to be two rooms combined into one. The large balcony was great for sitting out at night. The sunset was spectacular from our room. The kids activities were great as my kids got to enjoy the carousel, playground and trampoline park. Be aware though that they only open these at certain times throughout the day. The breakfast was great and had a ton of selections. There were a few cons, the first was the buffet dinner. It was quite expensive at 29 euros per person and the options werent great. They only really had one meat and one fish that they were cooking and there was a line to wait in if you wanted it. We only ate dinner there the first night. The room was partially refurbished. The carpet looked older and the sliding door within the room kept coming off the tracks. And the bathroom was a little odd in that the vanity was open to the rest of the room. So if someone needed to use the lights for it they would light potentially wake up the person in the room if they were sleeping. Then the WiFi, while it worked well for the most part, kept having to reconnect to the network. This happened on both my phone and iPad several times each day while I was there. The location of the hotel has its pluses and minuses. It is a quiet resort away from the city of Sintra. And it’s also located in a place that makes it easy to get to the beach and Colares. But there isn’t anything else right around the hotel so you need to rent a car or take an Uber to get around. We took and Uber and it did work pretty well. Nothing is within walking distance and the nearest bus stop is a 20-30 minute walk away.

This place is absolutely amazing! Nothing to fault! Me and my friends stayed here for my 40th birthday, sharing 2 rooms with an interconnecting door and kitchenette. It was clean, quiet, spacious, nicely decorated, stunning views and just perfect for us all round. The breakfast basket delivered to the room at the time we chose was spot on and helped with our 'lazy' get ups in the mornings. The staff were so friendly and helpful and made us feel so welcome. Perfect and highly recommended place to stay!!

We stayed here after we couldn’t find anything in Sintra with parking. Owner very helpful but the common room is furnished with old furniture so smells very musty. We were taken downstairs to our room as we descended the stairs the damp smell started. The room was big but soooo damp smelling I didn’t unpack for fear of everything smelling. The bed was comfy but during the night I could feel my pyjamas were absorbing the wetness of the damp. I opened windows but the whole room was just damp , the shower is in the room just open so no privacy but the towels smelt damp so I didn’t bother. Can’t wait to get to my next hotel to shower and get rid of the smell. Plug ins have been used to try and mask the smell but this makes it worse.