Hotel Mesra keluarga di Mesa

Good location. Not the cleanest room but they came and cleaned agin. And it was better. There was a smell in the adjoining hall that smelled like sewer? Didn’t ask what it was.

My Husband and I found this lovely place on trip.com. We just loved it. Lenique she is the nicest lady She made sure we were okay also offered us some cookies. She smiled from the time we got there until the day we left. We will be going back soon.

Saya sangat mengesyorkan Sheraton ini. Kemudahan yang sangat bagus, restoran dan bar yang mewah dan bagus. Bilik-bilik adalah sangat bersih dan luas. Kakitangan sangat mesra dan membantu. Saya pasti tinggal di sana lagi..

We had to ask for our room to bed made up if we wanted that done or anything else that needed to be done. Clean glassware, conditioner etc that we needed which was annoying. If you book with a 3 party the kind of room you booked is not guaranteed. We had asked for a king size room. When we got here. We were told they didn’t have any. They sent us to an unmade room with two queen beds and we went back and were told oh yes, there was a king and we could have it not sure what that was all about, as far as the conditions of the hotel, they’re great but it’s just the constant having to ask for everything that was so annoying. Oh also, if you book with a third-party, you don’t get any of your Bonvoy points

We stayed at this hotel specifically for its kitchen since we would be in the Phoenix area for weeks.  Overall the hotel is okay but we left for a different, long-term hotel after a week here because it was not conducive to working from the room or working out. Positives: - Front desk and breakfast staff.  Very friendly and helpful. - 1 BR room was spacious.  There is a small table for eating (or work) and another workdesk with lots of outlets but no USB ports. - Location is convenient to major highways and safe to walk around at night. Negatives: - In the room, there are no USB ports, only outlets, and several of ours did not work. - Internet is slow, and when we tried to watch Showtime on the tv, the show literally stopped to buffer every 3 minutes. A/C is very noisy, as is the ice-maker in the fridge.  - They have laundry facilities on the 2nd floor of each building. These rooms are clearly not cleaned.  One of the dryers in our building did not work, which we learned the hard way. - Fitness center was really disappointing and it makes sense that they don't advertise it on their website. Very small, with 2 treadmills and an elliptical.  One treadmill broken the entire week we were there.  They don't supply towels and you have to request water at the front desk--there is none in or around the gym. There are no weights, only 4 kettlebells that max out at 20 lbs.  There is a pulley weight machine with low weights and only 2 types of handles, so we really couldn't use it.  The room was never cleaned.  The wipes were dried out.  There is a sign on the door to wash your hands before and after use, and the bathroom across the hall has a sign that it is locked.  So...yeah. - The other complaint is housekeeping.  We didn't need or want daily housekeeping so we followed the front desk's instructions to place the ”do not disturb” sign on the door when we didn't want housekeeping, otherwise they would clean.  On Day 3, we signaled that we wanted cleaning but they skipped our room. By the time we got home, the cleaning staff was going home. They did bring us fresh towels and dish soap as requested. When they came the following day, they very clearly didn't clean the toilet...   

This Hotel Is Not In The Safest Part Of Town. Hotel Employees Need To Go To Customer Service School. Terrible Customer Service. Housekeeping And Maintenance Personnel Need To Be Retrained. Quite A Few Shady People Staying At This Hotel. Had To Return To Lobby, My Room Key Kept Malfunctioning. No Place To Hang Your Clothes In The Room. Food Left In Mini Fridge When I Got to My Room. Which I Had To Throw Out. Walls Are Paper Thin, Heard All The Neighbors Throughout The Night. Furniture Needs To Be Replaced. Light Switches Were Installed Upside Down. Parking Lot Floods (Puddles Bad) During A Rain. Will Never Stay There Again! Choice Hotel...You Need To Check On This Property, It's An Eyesore And A Bad Name For Your Name!

Just off near downtown Mesa. Rooms are not huge but good if you're spending the night. For me the beds were the best part. Sunk into both in the different rooms I was in. Not the over plush or brick hard beds...just nice comfortable sheets and a...good bed. Honestly, didn't feel like I'd laid in a bed like this since I was a kid. I want one!!