Hotel Mesra keluarga di Wilayah Bac Ninh

感覺還可以，山上風景不錯，謝謝老闆的 哈哈～（￣▽￣～）~哈哈～（￣▽￣～）~哈哈～（￣▽￣～）~哈哈～（￣▽￣～）~

More or less ok. Because in Bac Ninh,not too many choice for a good hotel. This hotel marked 5 star but it is not value that. If in China it will be a 3 star.

The cons are many: -We arrived at 10pm and were given rooms right away. Great! Once we settled in, the hotel called to let us know we would be charged 50% of the room rate for checking in early. Not great! Never seen a hotel to do that before. After I pointed out they never mentioned anything to me about this surcharge beforehand, they relented, but bad first impression nonetheless. -During one of the hottest days of the summer, the electricity went out 4-5 times, each time lasted from 15-20 minutes. One time was during a massage session. It was sweltering. - Crazy miscommunication issues with the staff. I had great expectations: we had a personal butler named Ms. Mai Luong, and Ms. Ngan Nguyen from the activity team reached out to curate an itinerary for us. I booked a spa session at 8am for my dad, and a bell therapy session at 8am for me and my mom. They even printed the itinerary out for me, there were messages and all. We rushed breakfast to get to our activities on time. The spa people then made my dad wait for 30 minutes because they said I booked the 8h30 session. (I had the message with Ms. Mai Luong that said otherwise.) The bell therapist said the class was at 7am and it was over. It was actually quite hilarious. Even the hotel people couldn't agree among themselves - Ms. Ngan Nguyen insisted there was another bell session at 8am for us, but the bell therapist said nope. -The fans in our room (303 and 304) did not work. Had to call the technicians to come fix them. Room 303's fan was finally fixed. Room 304's fan was still not working by the time we left. - For a hotel advertised as a retreat away from the crowds with a focus on peaceful environment, the hotel had a curious way of doing it. They held events for big groups at the main restaurant. Ok no problem. But what with the big stereo system that blasted their godawful karaoke singing? What about other guests that came for the peace and quiet? Some inconsiderate guests also made a lot of noises around the bell therapy area and the spa, disturbing people who desperately wanted to unwind. There should be better sound-proofing or some signage asking guests to lower their voices. - The swimming pool is advertised on the website as being ”year-round”, which means heated. Not only is it ice cold, the water is murky and dirty. We did not come back. The good things: -Good location on top of a hill that has great view of the city. Breezy and airy and calm (when there is no karaoke singing.) -Fresh flowers and fresh fruits in the rooms. -The staff was nice, despite the issues. They gave us some juices to make up for the bad experience but still I had to be honest with my review, so other guests could adjust their expectations.

床非常大，服務員都比較客氣耐心，因為地處中國人聚居地，酒店很多標誌都有中文。設施比國內同價格酒店落後，早餐差強人意。最不喜歡的是吸煙文化，大堂和過道都有人隨便抽煙，服務員也不管

預訂房間的時候訂單顯示出來的是2張床，但是提交訂單付款以後卻又顯示出來是1張床，這個讓我們感覺很疑惑。後來入住酒店辦理住宿的時候前台工作人員服務態度還是挺好的，説給房間裏面加了一張床，但是床確實有點小。

Khách sạn sạch sẽ, giá cả phù hợp chất lượng, nhân viên thân thiện. Nhà hàng tầng 1 đồ ăn rất ngon !