Masseria San Francesco

Absolutely gorgeous place! We were delayed getting into Bari and collecting car etc., but had no trouble whatsoever finding the place on Google Maps. The gated driveway and entrance is very impressive, even very late at night! We didn't arrive until around 23:30 and had no problem getting a couple drinks in before bed that night! It has a very boutique feel about it, though is extremely spacious, with beautiful surroundings and very well equipped accommodations. We had a 2 bed house and a 1 bed house, both had great amenities, including and iron and board (I did enquire prior and was advised no iron, so bought my travel one, but was pleased to see one there in each accommodation!). Outdoor seating and sun loungers were provided in our 2 bed property. All of the staff we encountered were lovely and sadly on our 2nd night we had to call the emergency medic out to one of our group. This was handled very well and although I had to make good use of Google Translate, the night manager communicated great via this platform and we had help out with no fuss and in around 20 mins an ambulance was at the property. Location is great to base yourself when visiting beautiful Puglia, and we also had a meal and drinks at the stunning 5 star Borgo Egnazia - literally a 5 min drive away - what a place that is!!! My only gripe is the cost to use the spa facilities - €40. Bit steep really and should be included in the price of the room. Understand that a booking might need to be made but to charge for this is unusual in my opinion. If this was an included benefit, I am sure more guests might book treatments. By charging to use the sauna etc., it keeps some guests away so they wouldn't even see these facilties or considering booking a massage maybe? Anyway, did not detract from a wonderful stay, albeit short! (BA cancelled our outbound so we arrived a day late!).

gps brings you to a totally different place! absolutly annoying when arriving at night and have to find your way in these narrow lanes. nice welcome once you arrive, however as a disapointment, the restaurant on site was closed... so again out of the gate and depending on the gps to find your way back after dinner... however the most annoying feature of this place is the 1030 check out time - totally unacceptable!

The resort was beautifully presented, our room was comfortable and included a spa and fireplace. Staff at Masseria San Francesco went out of their way to make us feel special as well as comfortable, to see that our stay for my husband's birthday was special.

Fantastic "Masseria" and very professional and kind employees. In spite of the very short stay this January, we particularly appreciated the simple but elegant interiors and the beautiful gardens, strongly recommended!

Camere BELLISSIME Pulizia camere e struttura in generale ECCELLENTE Accoglienza buona Ristorante buono Colazione sufficiente Personale colazione appena sufficiente (in particolare personale al buffet poco cordiale; il buongiorno crediamo sia un momento di sorrisi e accoglienza) Servizi offerti (parco giochi, SPA) ottimo

Beautyfull Masseria, well located (12 minutes to Monopoli, 25 minnutes to Polignano a Mare or Ostuni) Delicious breakfast served outside, wonderful , well kept gardins. Very pleasent staff. Lunch and dinner are also excellent. Highly recommended 5*

The entire staff (including Raffaella at the reception, Giacomo and Bridgetta at the bar, amongst others in the dining and pool area, and spa) were all so welcoming, that it felt like a home away from home. The whole ground and property is very beautiful in an amazing location in Puglia, and we’ll definitely come back!

To celebrate my husband’s birthday we booked a week stay at the Masseria San Francesco & it was the most magical stay in our 15 days in Puglia. The property was absolutely gorgeous, all decked out in lush neutral colours, well appointed furnishings & tasteful decor. The pool was such an added bonus on really warm days, even this October! Having food available onsite meant on days we wanted to stay poolside we didn’t have to leave the property. You definitely need a car to come here to stay. Savelletri is a small town with a few restaurants that is conveniently located only 10 minutes away. Masseria San Francesco was an absolute dream! We were actually sad to leave!

I left this property in TEARS due to the lack of care and rudeness of the front desk staff, if you don’t believe me, just look at how they respond to criticism from other guests. It’s a list of excuses and retaliation comments. This is not customer service! If your business is to run a hotel learn how to apologize and fix your mistakes with guests. Cons: 1. If you need steady WiFi connection, stay else wear. I told the front desk staff several times the WiFi was not working. They said it’s just how it is there basically. I think at this price, they should fix the WiFi on their property. 2. I agree with the reviews stating that the ac is not strong enough. 3. I have traveled many places in Europe/Italy- this was the hardest bed and pillows I have ever experienced. 4. Worst of all we booked a room with a spa tub. The tub jets were black with mold. When I sent them photos and told them (first line of my email was thanking them for our stay) they BLAMED ME for not “telling them sooner” and said it was “oxidation”. I went to check out and was in tears… the girl at the front desk even admitted the response from her colleague to me was rude. I asked for my email and photos to be sent to the property manager. NO ONE EVER reached out to me… BUT: they offered for ME to call THEM on my vacation. Unbelievable. I wasn’t going to post this review then decided others should know that if you have an issue they will find excuses and ways to blame you. I have never left a negative review on any hotel or restaurant ever. CUSTOMER SERVICE: I once stayed in a hotel in London with mold in bathroom and AC unit. When I politely told the manager on our second day, they upgraded our room and gave us free champagne. Seriously this property needs to learn customer service. Would you want to bathe in this tub?? Pros: beautiful property, one of the front desk ladies was actually nice, well located.