Domus Pacis Fatima Hotel

It is a terrible hotel which I will not come back anymore. I reserved 12 days with this hotel but just stayed 2 nights and I left. On the 3rd day, I came back from the Sanctuary and found the window was slightly opened and the lock of the window was not functioned. I requested to change the room and the front desk staff said to me no room was available. Although the window might be opened by the room cleaning staff after having tidied up the room, I was not assured it was what we guessed. The staff's attitude was not helpful. He said he would ask somebody to fix the window problem for me on the next day . I was a solo traveler. My room was located on 3rd floor and it was not difficulty for somebody to climb up and break into my room. After having considered the personal safety, I decided to check out. When I checked out, another front desk staff said he could change the room for me. However, I have already reserved another hotel. I sent an email to complain the service to the hotel manager but nil reply. I asked for cancelling the rest of my booking and refunding the payment through Trip.com. The hotel rejected to do so and said they offered to CHANGE THE ROOM for me but I declined. The hotel has never had any record about being broken into in their history. To my deep feeling, they will not take the customer's concern into their consideration. The management skill is terrible in a civilized world. I know there will be the "World Youth Day" to be held in Lisbon which is a very big event. If the traveler considers going to Fatima, please consider If: 1. you will reserve a hotel who will not taken your safety into their consideration. 2. you will reserve a hotel who will not acknowledge their fault and only put it onto the customer. 3. you will reserve a hotel providing broken facility to customer. When they know about it, they would not fix it for you at once. In addition, I had read their review again, an Asian stated the hotel staff's attitude was not helpful to Asian. I also have the same feeling. If you are Asian, you may also consider this point. Actually, there are more better hotels near the sides of the Basilica of Holy Trinity, ,which have many shops and restaurant around.

A estadia foi excelente o Hotel é maravilhoso e a comida do restaurante muito boa, a receção tem o atendimento de primeira linha. Recomendo.

Muito bom a segunda vez que fico e voltarei mais vezes

Very good - All The staff was friendly, its a modest classic hotel. God willing, look forward to return next year.

Staying at DOMUS PACIS was a great experience. We have been to Fatima a numbe of times and stayed at various facilities. This was the best! Great staff, beautiful facility, etc. The chapels on the first and second floor are beautiful!

Our tour group stayed in this hotel for 2 night. Simple breakfast and just right dinner choices which are included in our booking. Hotel is just walking distance to the Shrine, just across the rear parking lot. Clean room with two single bed. A hotel that i can come back.

The service was excellent. The hotel restaurant has great food and service. It is very clean. It is a 5 minute walk from the sanctuary and is very quiet. We had 2 single beds which were very comfortable. There is a very beautiful Byzantine chapel in the hotel which is open to guests and there is a mass on Sunday open to all . We were there for two nights and our experience in Fatima was 10 out of 10. We are now in Porto about to start walking the Camino along the Coastal route. Enjoy your visit, enjoy life.

＜5 mins away from the Sanctuary. Peaceful location with the right ambiance for the location. Can’t go wrong with this place

Very clean and friendly service during the day. Walking distance from Sanctuary