Hotel berhampiran Castle of Redondos, Figueira da Foz

I booked a group sales event. It was challenging bc I had to pre-pay for 1/2 of rooms with cash via a bank transfer. They would not accept credit cards. I asked what would happen if we had less attendees than I’d counted on. They told me not to worry, that I’d receive any reimbursement upon check out. I was owed over 1700 euro. I was NOT paid upon check out. Then I was told that I had to wait for the accounting team to return from holiday. I was not paid then. Then I was told I had to wait until the end of the month. I was also told if I had paid with a card that they would have already done it, (but they wouldn’t allow me to use a card!) As of today, I have not been paid. They also said that I needed to receive my reimbursement in a Portuguese account, despite accepting payment out of an American account. Luckily, I had one. Unluckily, they refused to accept my account info from the internet. So they made me drive to Coimbra to get bank credentials. (Then had another excuse not to pay me.) There have been big wildfires and I drove through one, trying to get to the bank. It was terrifying. It has been 3 weeks. At this point, my emails are not answered and it looks like I will have to sue. The accommodations are fine, but I would strongly recommend against using them for a big group, based on my experience. Waiting for people to return from their holiday to get paid money that is owed?? What??! I waited 3 weeks to write this review, to give them the benefit of the doubt. I’m very disappointed. Maybe this is just the way that people do business in Portugal? I don’t know know but it isn’t good. Seems very unprofessional to me. I will never book a big group with them again, nor with any other Ibis affiliate, based on this experience.

The lady...is a Lady and she was kind attentive generous and I felt completely welcomed...it was as if I was staying at a living relative. Although the room was small the bathroom was ample. The room gad a query nook area by one of the two window areas...the view of the water was calming and simple, I could hear the birds in the shady trees outside my tall romantic window setting. The whole place was spotless and fresh smelling ...the bed comfortable. All looked new. It was near to everything. If I have to want anything it is a disposable shower cap. She allowed me to take her tea-Kettle to my room for my convenience which added to my comfort. Although we did not speak the same language we understood each other. I would love to return again soon. Thanks much 😊

Atendimento quase familiar, ambiente calmo, limpeza excelente, localizado numa zona com vista para a foz do Mondego e para o Atlântico. Estacionamento fácil embora seja a pagar durante a semana. Excelente comodidade do quarto para o preço praticado.

I cannot overstate how wonderful it was to stay at this charming hotel. The staff, in particular, were terrific. They went above and beyond in every conceivable way. The breakfast was gourmet, our small apartment was comfortable and clean, and since we were there for a full week, they even did our laundry for us as needed. One of my suitcases was so heavy that we couldn't carry it up the two flights to our apartment but they took care of that. One staff member even helped with the proof-reading and editing of a narrative I needed to deliver in Portuguese. For those who are not keen on huge hotels, this is a perfect choice.

Parque fantástico e bem frequentado. Fui com o meu filho, acampamos em tenda e correu tudo bem. Também se pode ir de caravana ou alugar um bungalow. O parque tem animação para crianças na piscina durante o dia e à noite também. A piscina e os balneários estão sempre cuidados e as refeições no bar também são boas. O parque tem uma porta de acesso à praia que é ótima mas não é vigiada. A única desvantagem é não haver muitas árvores (há mas são bebés), pois um temporal destruiu tudo há cerca de 4 anos. Equipa simpática! Havemos de voltar!

Estive no hotel no mês de maio duas noites, funcionários super atenciosos e a limpeza dos quartos bem como da área comum espaço excepcional, pequeno almoço agradável. Tenho a lamentar a piscina interior não estar a funcionar e nem aviso ⚠️ aos hóspedes havia bem como solicitei o serviço de massagem pedi uma massagem de relaxamento e de relaxamento não teve nada o espaço onde era realizado o serviço de spa estava frio e pouco acolhedor escusado será dizer que estava gelada, saí da massagem ... Relaxar foi 0 a quando o fim da massagem em conversa com a massagista onde me foi dito que estava o A/C supostamente avariado!!! Massagem de relaxamento ao friooo nunca ! A única coisa que não recomendo no hotel QH quiaios seguramente é o spa ( há muito a melhor). Quanto ao resto foi uma estadia agradável