Hotel berhampiran Figueira Souvenirs, Figueira da Foz

I booked a group sales event. It was challenging bc I had to pre-pay for 1/2 of rooms with cash via a bank transfer. They would not accept credit cards. I asked what would happen if we had less attendees than I’d counted on. They told me not to worry, that I’d receive any reimbursement upon check out. I was owed over 1700 euro. I was NOT paid upon check out. Then I was told that I had to wait for the accounting team to return from holiday. I was not paid then. Then I was told I had to wait until the end of the month. I was also told if I had paid with a card that they would have already done it, (but they wouldn’t allow me to use a card!) As of today, I have not been paid. They also said that I needed to receive my reimbursement in a Portuguese account, despite accepting payment out of an American account. Luckily, I had one. Unluckily, they refused to accept my account info from the internet. So they made me drive to Coimbra to get bank credentials. (Then had another excuse not to pay me.) There have been big wildfires and I drove through one, trying to get to the bank. It was terrifying. It has been 3 weeks. At this point, my emails are not answered and it looks like I will have to sue. The accommodations are fine, but I would strongly recommend against using them for a big group, based on my experience. Waiting for people to return from their holiday to get paid money that is owed?? What??! I waited 3 weeks to write this review, to give them the benefit of the doubt. I’m very disappointed. Maybe this is just the way that people do business in Portugal? I don’t know know but it isn’t good. Seems very unprofessional to me. I will never book a big group with them again, nor with any other Ibis affiliate, based on this experience.

This hotel is in a very good location and is very clean. We ended up staying 2 weeks because this hotel is in close proximity to the place I had business to conduct. However, if you like to avoid bumping into your luggage when walking in the room I'd advise perhaps another hotel because the room we stayed at was nice and clean but really small. I may be wrong but juddging from the plan on the wall, all rooms seemed to be small. There was zero place to put the luggage. We had to leave it on the floor against the wall and be careful when walking or else we'd bump into the luggage. Like all hotels around, there is no parking but close to this hotel, you may be able to find free parking. We did for the whole time we stayed there and that is mostly why we decided not to move the luggage around to another hotel. Originally, I wanted to travel to other locations (rented a car) but the business I had to do postponed the appointments and we extended the stay here. If you somehow find yourself in a similar situation do yourself a favor by going online and purchase your extended stay online because if, like I did (for 2 night only) go to the front desk and ask for an extension, they ding you right there. I kid you not we paid 30 euros more for EACH of the 2 nights we extended and for the same room. Right after, I found that I needed yet to stay longer, then, went online and booked the same room for 30 euros per night less than I paid at the front desk. Overall was a good stay even though the breakfast, in my view, should include some regional sweets. If you travel by car do a search because some hotels we stayed at do offer that.

Very beautiful hotel, with tastefully designed rooms and a helpfull staff. Very nice relaxation area with a bar. Breakfast buffet with a large variety of choices. Location is close to the beach, the restaurants and the harbour. We loved staying here and would love to come back.

Stayed here one night on a cycling tour. On the positive side, our room was clean, large and spacious. Good sized modern shower room too. On downside, it was plain to the point of being Spartan, stank of drains from the bathroom and the two small windows were situated just below the high ceiling. They had metal covers rather than blinds or curtains so overall feel was cell-like. The hotel had provided large wooden stairs to climb up and reach one window but this contraption wasn’t easily moveable so for the other window you had to balance on a chair in order to close the steel doors at night. The smell of drains became intolerable. On checking out I mentioned it to the receptionist who was totally unconcerned and said it was usual when it rained. It hadn’t been raining when we checked in and other rooms occupied by our party were not affected but clearly they weren’t planning on investigating. It was ok for one night but I wouldnt choose to return.

Excellent location (across the road from the beach, good marina near by, plenty of restaurants walking distance). Very hospitable and friendly staff, quick and easy check in and out. Newly furbished rooms, very clean, ocean view balcony (I've had a free upgrade curtessy of hotel staff, as ocean view rooms were available). Great money value, affordable prices. Good breakfast. Good food at the restaurant, very good service. Good English spoken. Free Wi-Fi. Free parking available near-by. Rent-a-car facility walking distance. I stayed there twice, and will do again whenever I'm in the area.

I cannot overstate how wonderful it was to stay at this charming hotel. The staff, in particular, were terrific. They went above and beyond in every conceivable way. The breakfast was gourmet, our small apartment was comfortable and clean, and since we were there for a full week, they even did our laundry for us as needed. One of my suitcases was so heavy that we couldn't carry it up the two flights to our apartment but they took care of that. One staff member even helped with the proof-reading and editing of a narrative I needed to deliver in Portuguese. For those who are not keen on huge hotels, this is a perfect choice.

Whilst the views from my room on the 14th floor can be described as nothing more than spectacular, nothing could detract from the room. A huge, bland, sparce space, void of any personality or comforting features. The mini bar/fridge also looked out of place on the floor under the tv. It was a shame that there were no facilities to make a hot drink, as to sit on the balcony and appreciate the views with a coffee would have certainly enhanced the experience. The pool and gym on the 16th floor looked clean and modern. Sadly, I wasn't permitted to use the pool as swim caps were compulsory. The hotel itself can not be missed. It stands proud and magnificently above the rest, and it is perfectly placed to go off and explore Figueroa Da Foz.

Todo perfecto como siempre. El desayuno es un lujo, la habitación también, todo maravilloso.