Pengguna Tetamu
21 Februari 2024
Judging by many of the other reviews on this site, our own very disappointing experience of the Ram is not unusual. The pub came highly recommended by some foodie friends, who also stay there regularly, so we booked with confidence. Sadly, our room, Beanstalk, did not live up at all to the photos on the website and, if I had realized how very small it would be – my husband could barely stand in the very tight shower room – I would obviously have booked two rooms for our party of two adults, one tween and two dogs. However, at £270 for one room for one night, I rather thought we had paid enough for our accommodation! Towels and bed linen were of a very superior quality but the rest of the room exhibited extremely poor finishes? Plug sockets hung off the wall, the blinds did not work properly and the wind whistled through the latched door. There was not much in the way of sound-proofing and we did not sleep until the pub downstairs had emptied. Patently, we appreciate that this is a very ancient building but hanging two contemporary water colours of the South Downs above the bed doesn’t necessarily explain such elevated ‘boutique hotel’ prices! To be fair, the food, both at dinner and at breakfast the next day was generally good and not ridiculously priced. There is obviously some sort of distinction between locals/regulars and one-off residents such as ourselves and the January weekend we stayed, the pub was fairly full of parties of walkers and hikers. As mentioned elsewhere, the service is breathtakingly poor. The team of mainly young waiters, waitresses and bar staff all looked smart enough but there were very few smiles, nor anything which might be construed as a welcome when we arrived for our £400+ stay? Any questions about the village and local area were met with a blank stare and try as we might, we were unable to get any member of the team to engage with us at all, let alone in a cheerful or friendly way, during our entire stay. Surly was the name of the game, both in the evening and on the following morning and a desperate request for help, when we mislaid a wallet, again drew blank expressions and a mumbled: ‘Well, the cleaner hasn’t left anything on the bar….” I subsequently found the lost item under the (very uncomfortable) bench where we were sitting the night before. It would have been a very small gesture to have offered to help us look for it! We were not sure whether or not it was a question of shyness or lack of training but at these prices, you do not expect the staff to look as if they would rather be anywhere else but helping the paying customers in a generally friendly way! Upon our return home, I was assailed by a number of emails asking for feedback. I duly filled out one of these forms, asking for a Ram representative to contact me to discuss the our experience before I posted anything on a public platform such as this one. No response! Hence this review. In summary, a clearly excellent kitchen only occasionall
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