Homewood Suites by Hilton Florence

Room was decently clean but the floors seemed a little dirty. My husband and I definitely liked how the room was laid out. The pillows on the bed were awful and not comfortable at all. The hotel was pretty quiet all in all.

We stayed there overnight on our way to Florida. Overall we had a good stay. The room was big and clean but breakfast needs improvement. Not too many choices.

Upon check-in I inspected the sheets due the pillows being extremely wrinkled and the room smelled of Lysol spray. When i pulled the comforter over the sheets and the pillow cases had stains. It was obvious the only thing done was the staff pulled the comforter set up to make the bed. When I went to the house keeper that was in the next door cleaning and informed her the sheets were not changed, she immediately said to me she knows exactly who that was that cleaned the room, because this person does that all the time. The housekeeper then proceeds to call the manager on her work phone which she had on speaker and I even heard the manager say, "she did this again?' Clearly this is a known issue the hotel knows their employees are not changing sheets for new check-in and they still work there. This was beyond disgusting and made my stay very unpleasant to know this. After driving over 10 hours and experience an matter like this was not tasteful and for the staff to know this is a known issue of sheets not being changed, is beyond me. What if I was someone who does not insect, this not sanitized and a health hazard. The only action that was taking was my room got changed, no extra perks or anything else. Beware of your sheets not clean upon check in, as they only spray lysol.

Staff was very nice, room was clean and very comfortable. this was our 2nd stay at this hotel and will stay there again if needed. Plenty of food & restaurants in the area as well.

The pack and play we were told would be available for our baby did not have a mattress or sheet. There were no wash clothes available in the room.

This is a very nice hotel! I enjoyed my stay. The only complaint I have, is my room was in the front just behind the flag pole. So, the super bright lights that shine on the flag pole shined directly into my room all night. The blackout curtains didn’t stand a chance.

Awesome stay. Rooms was gigantic which is great for kids and adults. Kitchen inside the room has everything one needs to get by. Only thing was that we pulled the sofa from the wall and noticed that no cleaning was anywhere near there for a while.

The staff here was amazing and asked us over and over if our stay was going well. They were great and the breakfast was really good!!

The property was very clean. The staff was very nice and the rooms had a lot of space and was very clean.