Hotel berhampiran Zales, Florence

I stayed at this hotel July 9-11, 2024. I have stayed here in the past which is why I chose this hotel, and I am sorry to say the hotel has gone downhill in the past year. First, I'll address breakfast. In the past there has been a very good assortment of breakfast foods and I have always enjoyed the oatmeal. This trip, the oatmeal was a watery mess and there weren't many other options. The sausage looked as though it had been cooked to death or warmed over numerous times. I did not taste it and I passed on the eggs. Both waffle machines were unplugged, and I can only presume, not operational. There were two choices of bagels and some bread when I went for breakfast. If there were other options, they weren't available either morning I was there. Second, cleanliness. I have never had a complaint about the cleanliness of this hotel, but this time I was extremely disappointed. The carpets were stained and the overall appearance was run down. The second morning I was there, the lobby floor and the floor to the elevators was covered in mud where it appeared someone had come in with dirty shoes. I attempted to eat breakfast again, with the same runny oatmeal, and less than appetizing meats and eggs, and I never saw a staff member even attempt to clean the floors. The lobby was so dirty, another hotel patron commented to me that she had stayed here numerous times and she would not be returning based on the cleanliness of the hotel. My room was located on the first floor and I would just describe it as OK. The carpet definitely needed cleaning and the bathroom grout needs to be replaced or seriously cleaned. The window lock was broken so I was unable to lock the window. Fortunately, the windows only open a few inches, but I would have preferred the option to be able to lock the window especially since I was a solo female traveler. As stated earlier, I have stayed in this hotel in the past, but I will definitely be looking for other accommodations should I need to spend the night in Florence anytime in the future.

Ericka Moore has been awesome at getting me anything I need, and she greets me every time I walk past the desk. The ladies that make the breakfast in the morning are friendly and speak to every person that comes to eat in the morning. I love all of the staff here and will be back.

The hotel was a fairly good deal after booking at the last minute. The front desk staff (Deanna) and her associate were professional and pleasant. The room itself was OK at best. It offered a kitchenette area, but no stovetop. The coffee maker did not work and the hot water in the shower was only tepid. The coffee station in the lobby had free coffee and tea, but the hot water was also not warm! The room had a strange curtain above the bed which hid a huge bright light that you could still see when the lights were off in the room. This made for an uncomfortable sleep and I had to sleep on the sofa. All in all, a few upgrades would make this a 4 star hotel.

Very nice and clean hotel. The front desk attendants are very friendly and helpful. 100% recommended!

Hiasan dan perkhidmatan perkakasan agak baik. Masuk sahaja ke bilik air, saya agak takut melihat serangga mati berterbangan di dalam tandas dan tab mandi. Mungkin tiada siapa yang tinggal semasa wabak ~ tetapi hanya siram sahaja ~