Hotel berhampiran Firenze Santa Maria Novella, Florence

Title: Disappointing Experience That Didn’t Match the Photos I booked a Premium room specifically because the listing photos showed blue-sky views and a golden dome. However, upon arrival I was assigned a room on the first floor facing a dark, rundown alley—nothing like the images. The bathroom also didn’t match the photos: it was much smaller, with virtually no counter space. When I raised this with the hotel, I was told I hadn’t booked a “Premium room with view.” At the time of booking, my only options were: a cheaper “Deluxe,” a more expensive “Premium,” and a “Suite.” As a guest, I relied on the photos shown for the Premium category, which all featured a view. The mismatch felt misleading. I asked about changing rooms, but was told the hotel was fully booked and that they had already given me a “larger” room of 20 m². The stated size range for the Premium room is 18–23 m², so this didn’t resolve the core issue—the lack of the view shown in the photos. After persistent requests, I was offered a second-floor room in another building without an elevator. That room had a larger bathroom but a smaller bedroom, and the window opened directly onto exhaust vents. It wasn’t a viable alternative. Overall, this was a disappointing experience for a five-star property. While staff were polite in manner, the room assignment and photo discrepancy felt misleading, and there was no practical solution offered despite the hotel being aware of the issue. To add to the frustration, I later noticed my luggage had been dented. In summary: the Premium room I received did not match the advertised images—especially the view and bathroom—and the lack of clear labeling (e.g., “with view” vs. “no view”) led to unmet expectations. I hope the hotel updates its listings to accurately reflect room types and views so future guests can book with confidence.

Villa Tortorelli is a charming mix between a bed-and-breakfast and a hotel. My experience here was mostly positive, and while there were a few minor issues, I could tell that the staff genuinely does their best to run the villa as smoothly as possible. Check-in & First Impressions The first thing to note is that the villa is designed to work with automated check-in processes, which is great for most travelers. However, it could be better explained to future guests to avoid any confusion. Not everyone will have a working phone or data plan when they arrive in Italy, and it’s important for the villa to have a backup plan in case guests are unable to connect. One simple suggestion would be to provide Wi-Fi access at the entrance of the villa and share the network name and password with guests before their arrival. This would make it easier for everyone to access the automated system without any issues. Room & Comfort I stayed in the Deluxe Suite, located on the first floor of a three-story villa, right next to the breakfast room. At first, I was concerned about noise, but the thick, heavy door completely blocked any sounds from the breakfast area. I never heard a thing in the morning. The room has blackout curtains that provide great privacy and darkness, which I really appreciated. The bathroom was newly renovated with luxury finishes, including stone walls that give it a high-end feel. The room was clean, and the daily housekeeping service kept everything spotless, with fresh towels replaced daily. One of the standout features of Villa Tortorelli is Karen, the person in charge of breakfast service and housekeeping. She is incredibly attentive and hardworking. She ensures that guests are well taken care of, and the breakfast is always well-prepared and served hot. Honestly, if they lose Karen, the villa would lose two stars in reviews. She is one of their greatest assets. Breakfast Experience The breakfast service was excellent. The food is prepared fresh every morning, and Karen makes sure there is always a variety of hot and cold options available. The breakfast room is cozy and inviting, with plenty of choices to start your day off right. The Villa’s Atmosphere & Location The villa is peaceful and surrounded by greenery, making it a relaxing place to stay. It’s also within walking distance of all the major tourist attractions in Florence, which makes it very convenient for exploring the city. One Minor Issue The only negative point during my stay was that the room felt quite cold when I first arrived. However, I reached out to the WhatsApp help service, and the heating system was adjusted quickly. Within a short time, the room felt much warmer and more comfortable. Final Thoughts Overall, Villa Tortorelli is a great option for those looking for a peaceful, well-located stay in Florence. The automated check-in system could use some improvement to avoid any potential issues for guests without a data plan, but aside from that, the rooms are clean and comfortable, the breakfast is excellent, and the staff is very attentive. Would I stay here again? Yes, especially for Karen’s service and the peaceful villa atmosphere!

The hotel is conveniently located near the train station and it is relatively close to the city center, but at night it is very quiet without many people on the streets, and in the morning is very noisy due to the trains, and the tram that stops right in front of the hotel. It has a grocery store, a mall and restaurants in its vicinity. The staff was really nice and helpful, the breakfast buffet was top with a lot of varieties! The room was clean but, it could have some blinders in the bathroom window so it can be closed at night.

Comfortable and pleasant stay for 2 friends in the twin room. The room was spacious enough and very clean. No complaints about the room. The air conditioning was also very powerful and a nice escape from the heat outside. The hostel is literally right opposite the train station and only a 5-8 minute ride away from firenze santa maria novella by the regional trains. However, the trains were sometimes delayed up to 20 minutes. There's also a bus stop outside the hotel, however only one bus goes there and it comes every 20 minutes, so be prepared to wait. The bus timings is also not accurate on google maps so you must check at the stop directly. The hostel is also just a 30 minute walk to the central (santa Croce area) so if you don't mind walking, it's quite convenient! The luggage storage is very helpful if you arrive earlier than the check in time. Theres also a grocery store a close walk away which was great!

Clean hotel, great location Stayed for a week. Had a single room, small, but clean and efficient. On 2nd floor, backside of building, great view of orange roofs, the back steeple of San Marco church, the dome of the Duomo, and the tower at Piazza Signoria. Very quiet, there is a botanical garden across the street in back, so you can hear birds chirping. Went up to the top terrace a couple of times in the early evening, very nice, But would be too hot in daytime in the sun. Decor was “funky”: paintings looked straight out of a kindergarten classroom, and a chandelier made of plastic soda bottle parts- but fine! Bathroom looked as if it was renovated in the past year, very clean; great water pressure in shower. Air conditioner worked well. Staff were friendly and available 24/7 - great if you arrive after 10pm. Housekeeping came everyday, emptied wastebaskets, tidied the bedsheets and changed towels while I was out. I didn’t have breakfast there so can’t comment on it.

駅から7分、ウフッツイ美術館まで10分と、とても立地のいい場所にありますが、ホテルの看板があるわけではないので、見つけにくかった！10mそばに立っているのに、行ったり来たりしても分からず、近所のホテルマンに聞いたら「すぐそこだよ」て指差された先に小さなドア。インターホン押して、開けてもらって、3階に上がりようやくチェックイン。部屋は可愛い、朝食も朝早い出発だと言ったら「朝食店に作って前日引き渡しを依頼できる」と臨機応変な対応。シャワーもある、冷蔵庫もある、ベットボトル水も用意してある。部屋を出て一つ上に上がると共用の古都の屋根の風景がみえるテラスがある。チェックインがスムーズにいけばとてもいい宿。

I stayed with my aunt and my friend for 2 nights recently; we had 3 beds in the same room, 1 single and 1 double. The hotel had basic amenities - private bathroom which was a little small for me and a TV in the room. We didn't notice a kettle in the room but to be honest, we weren't really bothered since we had paid for the hotel breakfast. The breakfast had small selection of hot food: eggs and sausages were really good. The coffee machine wasn't working properly but the staff did everything they could to provide espressos for the guests. Speaking of the staff, they were so kind and amazing, The 1st staff we saw was kind enough to mark the local/popular attractions on the map and give us some guidance on what to do and where to go. They also gave us this incentive where we all got free breakfasts for the 2nd day after signing up to the hotel account (or something like that). The only major con about the stay was that our room was located right next to the elevator and it was noisy all morning and late at night so please if you can, ask for a faraway room!

Excelente ubicación, excelente, trato y servicio por todo el personal, especialmente por el recepcionista que está por las mañanas y que sabe hablar español. Su amabilidad y su atención: excepcional, el que tenga piscina, aunque sea pequeñita, para darse un chapuzón sobre todo en verano, con el calor que hace, es un punto importante a tener en cuenta, y aunque he leído que no avisan de que no tiene ascensor y que muchos casos, como a nosotros, te mandan al segundo piso con muchos escalones, es cierto, pero también ellos te suben y te bajan las maletas. Sin duda, repetiré en este Hotel en mi próximo viaje a Florencia .

The hotel design is very traditional and beautiful. Room is very clean and very comfortable with design ! Breakfast was superb in terms of Europe standard. Staffs are super friendly and helpful during the stay and we hope we will stay at this hotel soon.

I was there with my wife for 7 days-6 nights. The location is great, we used it as a base for our daily trips by car. The Apartment was ok, the water in the bathroom sink couldnt go throught fast, which was not that nice. The reception in the night shaft was very kind and friendly. The reception in the day shaft was very uncomfortable, he discussed every single word you said and never try to solve your problems in an easy way. As we checked in, the night shaft told us after we have asked that we could get 1 time free cleaning cause we are staying for 7 days. I told the day reception one day before, and the day after we called and asked when they are comming? The answers were like you are asking a politician why he lost in his elections. Welllll we dont knoww, maybe 10, maybe 3pm, we said sir we want to go out, we dont want to do that before we close our door and be sure that no body is comming. Again he started to philosophize every single explanation. Alot of other examples. In general, the employee can be a problem solver, or making it more complicated. Te kind thing was that i asked him to print me two papers, he did (after telling me to go to the website and search for their email during he has a business card in his hands). The breakfast for extra 12 euro per person was not good, unhealthy, and very very simple and cheap. Not even a fresh juice (juice machine full with sugar instead). First day not any kind of egg, we asked why, they said it is sunday we didnt get egg! Only mini croissants, mini butter, jam, toast, bread, little of salad leaves, if you dont catch the first dish of fresh tomato, you will not see it again. I would not pay more than 5 euro for this breakfast. The place itself was very calm, green, big, and beautiful. It is on the top of the mountain, you have a wonderful restaurant nearby, nice area to walk throught. Good connected to the highway (8-10 minutes to the highway). The gym was very old and neglected. The pool was closed as we we were there.