Ulasan Hotel Indigo Florence

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your detailed feedback following your recent stay with us at Hotel Indigo Florence.We're very sorry to hear that your experience did not meet the high standards we strive to maintain. While we're pleased you appreciated our central yet quiet location and the charm of your room's balcony, we sincerely regret the issues you encountered, particularly regarding cleanliness and bathroom maintenance. Please rest assured that we take matters like these extremely seriously. The used item found in your towel is completely unacceptable and has already been reported to our housekeeping management for immediate investigation and corrective action.Regarding the bathroom design and condition, we understand how frustrating it must have been, and we acknowledge your concerns. While the hotel is relatively new, we are currently reviewing areas where design choices may be impacting the guest experience and are planning maintenance upgrades accordingly.Your comments about breakfast service are also very important to us. We apologize for the lack of clarity about the à la carte options — all guests, regardless of background or nationality, should receive the same level of information and service. We are reinforcing our internal communication to ensure this is clearly communicated to every guest moving forward. Discrimination of any kind has no place in our hotel, and we truly regret that you were made to feel otherwise. That was never our intention, and we are deeply sorry for any discomfort caused.Thank you again for your honest review. We hope you might give us another opportunity in the future to deliver the true Indigo experience that so many of our guests love and return for.Warm regards,Guest Relations TeamHotel Indigo Florence

Jawapan daripada Pihak Penginapan: Dear Tsai Yu Ling,What a joy to read your wonderful review — thank you for sharing your experience with us!We’re thrilled to know that you consider Hotel Indigo Florence the best hotel you've stayed at in the city. Our location truly is one of our highlights, and we're glad it made your travels easier. It’s also great to hear that you enjoyed a refreshing dip in our little city-center gem of a pool — even in the cooler September weather!We’ll be sure to pass along your kind words to our front desk team and to the lady in the breakfast room — they’ll be delighted to know they made your stay special. And we're so pleased you enjoyed your lunch at our Asian Fusion in Italian restaurant — it’s always a treat when guests are pleasantly surprised!We hope to welcome you back to Florence very soon for another memorable stay.Warmest regards,Guest Relations TeamHotel Indigo Florence

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for this wonderful review! We are thrilled to know that our staff made you feel welcome, and had helped you through your entire stay. It's great to know that our location was convenient- being close to the station and to the beautiful historic center makes it easier to enjoy your trip!We hope to have the pleasure to welcome you back soon!Warm regards,Guest Relation TeamHotel Indigo Florence

Jawapan daripada Pihak Penginapan: Dear Rorofamily,Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us, especially our central location just steps from Florence’s main train station. It’s great to know that you appreciated the comfort of your room, the private balcony, and all the extra touches like the complimentary water and snacks, international TV channels, and the Santa Maria Novella aroma diffuser – a little piece of Florentine tradition we love sharing with our guests.We’re also happy that you made good use of our leisure facilities, from table tennis and foosball to the gym. Creating a space that feels both fun and relaxing is what we aim for, and your feedback truly means a lot.We hope to welcome you back soon for another memorable stay in Florence.Warm regards,The Guest Relations TeamHotel Indigo Florence

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you found the room clean and appreciated the comfort of our mattress and pillows — ensuring a restful night’s sleep is one of our top priorities.We understand your comment regarding the room size and the request for a toothbrush. While we don’t place certain amenities in the room by default, our team is always happy to provide them upon request at the reception.It's great to know that you enjoyed the peaceful atmosphere and weren’t disturbed by any noise during the night. We’re also glad you noticed the large TV, even if you didn’t get the chance to use it this time.We hope to have the pleasure of welcoming you back to Hotel Indigo Florence soon.Warm regards,Guest Relations TeamHotel Indigo Florence

Jawapan daripada Pihak Penginapan: Dear Jim,Thank you for sharing your thoughts about your stay at Hotel Indigo Florence. We're truly sorry to hear that there were aspects of your experience that didn’t meet your expectations.We’re pleased to know that you found your room clean, stylish, and comfortable, but we do sincerely apologize for the surprise regarding the deposit. This is a standard procedure at many hotels, but we understand how it could feel inconvenient, especially when traveling on a tight budget. We appreciate your feedback and will ensure that information about deposits is more clearly communicated at the time of booking going forward.Regarding your check-in experience, we regret that the welcome didn’t meet the high standards we strive for. We are glad to hear, however, that your check-out was more positive, and we will use your comments to improve the consistency of service at all stages of your stay.As for the location, we understand that the surrounding streets might feel different from the city center, and we are sorry to hear it didn’t meet your expectations. While we are located a short walk from key attractions like the Duomo, we will look into providing clearer directions to help guests navigate the area more easily.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back, with better clarity and an improved experience.Best regards,Guest Relations TeamHotel Indigo Florence

Jawapan daripada Pihak Penginapan: Dear Petra Zerovnik,Thank you so much for your lovely review! We’re thrilled to hear that you had a wonderful stay at Hotel Indigo Florence. It’s fantastic that you found your room comfortable and enjoyed the delicious breakfast to start your day.We’re also happy to know that you had a great experience at our on-site restaurant, both for dinner and drinks. The pool is indeed a perfect way to unwind after a day of exploring, and we’re glad you were able to take full advantage of it during the hot summer days.We can’t wait to welcome you back for another fantastic stay!Warm regards,Guest Relations TeamHotel Indigo Florence

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for taking the time to share your impressions following your stay at Hotel Indigo Florence. We're delighted to hear that you appreciated our convenient location near the train station and that you enjoyed the attentive service provided by our team.Our rooms are designed with care and local character, though we understand they may feel compact. We're glad you found yours quiet and well-equipped.Regarding IHG One Rewards points: typically, points are awarded for eligible stays booked directly through IHG channels. If you’ve seen bonus points on your account, it might be due to a qualifying booking!We appreciate your thoughts on the restaurant and breakfast as well. While we strive to offer variety and quality, we understand that staying multiple days can lead to a desire for more options — your feedback helps us continuously improve.We hope to have the pleasure of welcoming you back in the future.Warm regards,Guest Relations TeamHotel Indigo Florence

Jawapan daripada Pihak Penginapan: Dear Lay,Thank you for taking the time to share your feedback about your recent stay at Hotel Indigo Florence.We are delighted to hear that you liked your clean and spacious room, and that you found our short walking distance to the main train station convenient.We sincerely apologize for the inconvenience you experienced with the flushing system and for the noise from the road and tram for your balcony room. We understand that noise disturbances can impact the comfort of your stay. For future visits, please feel free to request a room facing away from the main road, and we will do our best to accommodate your preference based on availability.Your feedback is very important to us as it helps us to identify areas where we can improve the guest experience.We hope to have the opportunity to welcome you back and provide you with an even better stay. 1   Sincerely,The Guest Relations TeamHotel Indigo Florence

Jawapan daripada Pihak Penginapan: Dear Joseph,thank you so much for taking the time to share such a wonderful review of your recent stay at Hotel Indigo Florence! We are absolutely thrilled to hear that you had such a positive experience.We are delighted that you found our location, just a 5-minute walk from the train station, to be convenient. It's also fantastic to know that you found your room to be clean, elegant, and well-equipped, and that you enjoyed the small bar we provide.We're also pleased that you appreciated our gym and its equipment, as well as our restaurant and bar on the ground floor.Hearing that we were the "best hotel so far" from your trip to Italy is truly the highest compliment, and it means the world to our entire team.We strive to provide all our guests with exceptional stays, and your feedback is a wonderful affirmation of our efforts.We hope to have the pleasure of welcoming you back to Hotel Indigo Florence in the near future.Warm regards,The Guest Relations TeamHotel Indigo Florence

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you so much for taking the time to share your wonderful feedback!We are truly delighted to hear that your stay with us at Hotel Indigo Florence was perfect from start to finish. It is always our greatest reward to know that we contributed to making your first visit to Florence so memorable.A special thank you for mentioning Giulia, Luigi, and Adriana — they will be thrilled to know that their efforts made such a positive impact on your experience! We are also happy that you enjoyed our Sunday brunch buffet and found it to be great value.Our team works hard to ensure that every detail, from our central location to the peaceful atmosphere, creates a comfortable and unforgettable stay.We sincerely hope to welcome you back soon for more beautiful moments in Florence!Warm regards,The Guest Relations TeamHotel Indigo Florence

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback with us.We are truly sorry to hear that your experience did not meet your expectations. Providing warm, helpful service and a comfortable, clean environment are among our top priorities, and we regret to learn that we fell short during your stay.Please accept our sincere apologies for the impression left by our front desk team and for the issues you encountered with the room's cleanliness and furnishings. Your comments have been shared with the relevant departments to ensure these matters are addressed and improvements made where necessary.We genuinely value your feedback, as it helps us to identify areas where we can do better. Should you consider returning to Florence, we would greatly appreciate the opportunity to restore your confidence in our hotel and offer you the experience you originally hoped for.Warm regards,Guest Relations TeamHotel Indigo Florence

Jawapan daripada Pihak Penginapan: Dear Tommaso, Thank you for taking the time to leave us this wonderful review! We're thrilled to know the location near the train station, the cleaning of the room and our friendly staff has provided a great experience for you in Florence. We hope to have the pleasure to welcome you back soon for another memorable stay!Warm regards,The Guest Relation TeamHotel Indigo Florence

Jawapan daripada Pihak Penginapan: Dear Chi Keung,Thank you for your feedback! We're glad to hear that you appreciated our proximity to the Santa Maria Novella Train Station and the easy access to Florence's main attractions like the Duomo. We understand that the neighborhood might feel quiet at first, but we're happy to know that you felt safe after getting settled in.Your comfort and peace of mind are very important to us, and we're thrilled that you enjoyed your stay overall. We look forward to welcoming you again to the Hotel Indigo Florence!Best regards,Guest Relations TeamHotel Indigo Florence