Dimora Palanca Boutique & Spa

定了兩間房，每一件都好，佛羅倫薩出行靠走路，這裏位置去烏菲茲，百花教堂都方便。工作人員很熱情。

The hotel's interiors are very serene and my room had divine high ceilings. The breakfast was excellent and every member of the staff we encourntered was gracious and kind. The location is not inconvenient, but it's not idea for walking in the neighborhood. This was my sixth trip to Florence since I was a student. I lived in that neighborhood as a student but usually stay at the Savoy or along the Arno or at Villa San Michele. I came with my son and we both agreed the staff was kind and helpful. There was no room service but the staff all had to work very hard because there is not a very large staff. It was nice that it wasn't full of American tourists -- it felt like a grand B & B (I mean that as a compliment) It was very peaceful. If you know your way around Florence, this hotel is a great value. If it's your first trip to Florence, I recommend staying in a neighborhood that is more walkable at night.

We were quite surprised that this hotel actually has 5 stars. No one came to help with our luggage. A not particularly friendly man greeted us at the reception, and we didn't see any other staff members. It felt like a lifeless place, which is unusual for Italy. The room was tiny for the high price. If you expect room service, this is not the place for you. The cleanliness left much to be desired – even the hairdryer was still greasy from the previous guest. The breakfast buffet wasn't even worth getting up for.

The hotel claims it’s a five star hotel, I didn’t see that. Basic amenities were not provided like a kettle or a tooth brush. What I really did not appreciate was the A/C. They kept turning it off every 2 hours. I woke up several times at night from the heat, to request they turn it on again. I do not recommend this hotel, the price does not match the service.

We booked this hotel as a treat for a special wedding anniversary ( which was not even mentioned/ recognised by the team at all.) . Though a pre arrival email did add in a ‘ romantic dinner’ ( no explanation why ) that we didn’t request for 100 euros ! Em… no thank you ! I travel extensively and stay in many 4/ 5 star hotels . Sadly DP did not deliver ! The most alarming thing is that I emailed my feedback directly to the hotel on the day of our departure and still have not received a response. That says to me ‘ we really don’t care ‘ …. The good… stunning building / good room ( tho small bathroom ) and some nice customer service moments, housekeeping lady was fab and front of house staff were mainly helpful and pleasant The bad… breakfast on our first day , we were ignored for 3/4 minutes, had to ask for our table to be laid . There was just one waiter . Uncleared tables , no scrambled eggs . Had to ask for more . If you wanted ‘ additional ‘ breakfast items like poached eggs / omelette this was an extra charge . A bit ridiculous when the only offer of hot food was bacon and scrambled eggs which were hard / cold or none existent !,, !! This is suppose to be 5 star…. Well it was THE worst breakfast offering/ experience I have experienced . The were no tea/ coffee facilities in the room . There no atmosphere in “ the bar “ and definitely not somewhere I would want to have dinner … actually I didn’t see anyone in bar / restaurant apart from breakfast time. I wish you could have done much better DP …you definitely under delivered in terms of our customer experience and your lack of response says it all . We loved Florence and will definitely return to the city but will not be returning to Dimora Palanca or recommending it .

This Hotel is exceptionally beautiful….the building has been restored to its former glory, with lots of modern quirky additions. The staff are helpful and friendly and the Breakfast is plentiful. We got horribly lost trying to find it, but I’m so glad we did! A short easy walk to the centre of Florence.