Pengguna Tetamu
31 Januari 2023
In the 4 days that my family was here (I am the only American, my wife's family is Brazilian) the problems were consistent and all should have been avoidable. Firstly, the first day of breakfast they served powdered eggs instead of real ones. Then, they gave us a room that the wifi didn't reach, and then refused for an entire day to let us change rooms (I am a day trader in addition to my regular job so at least some connection is important for me). Then, the room they moved us to had no working heater (since it was the cold season when we stayed in Brazil that was irritating) and they said they didn't have any other rooms they could move us too except THE HOTEL WASNT EVEN AT HALF CAPACITY. So they just refused because we are beneath them I guess. Lastly, and the entire reason I'm wasting time writing this review, is that on the last day of our stay I was mid-shower when the hot water just disappeared at 9:30AM. The shower bubbled and died. When my wife went to the front desk to see what the problem was, they said that they were doing maintenance and the water would be off for the next few hours. HOW THE HECK DO YOU HAVE MAINTENANCE DURING THE TIME OF DAY THAT PEOPLE NEED THE HOT WATER AND THEN DECIDE NOT TO TELL THEM! EVEN if there is no other time to do maintenance, at least inform your guests so they can work around it. This is by far the worst hotel ever, and I have stayed in hotels in West Africa, so I am not exaggerating. Even for Brazil standards, this place isn't worth staying in for 30 minutes.
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