Hotel berhampiran Kingsnorth Gardens, Folkestone

I booked a pet friendly room (stated free/included) which was clearly stated in capital green letters FREE, included in the price. I also made a special request to advise of x1 small chihuahua. Upon arrival and check in, I completed my check in standing together with my dog and was then impolitely informed (after I’d signed my check in sheet) that I hadn’t included my 2kg chihuahua in the booking and was made to pay and extra £10 then another £50 pre-authorised deposit?!?! I showed the receptionist my booking and informed him that I had indeed made a special request and booking for my chihuahua and it clearly stated the price was included and said free/included. This extra charge was not advised or made clear during the online booking process and was not expected at all. Check in could also be a lot quicker! During the check in experience I witnessed security escorting people off the premises and men shouting at them that they were taking drugs in front of their children, I then went out to my car to get my belongings 10 mins later and police were arriving on site to deal with a separate argument with another lady screaming about drugs also. It wasn’t the nicest of greetings to a seaside hotel :( I wasn’t informed of any car park rules/charges or given any check in information at all. I was given a room card with no advice which floor to go and felt quite unwelcome. Having found my way up the landings, the smell was absolutely awful, then upon entering room 224 I was hit with the terrible stench of dog urine and stains all over the floor. I immediately left the room due to the smell and went back to reception to ask for this room to be checked as it is not suitable to sleep in with the gastly awful smell and although I have a dog, my dog is completely house trained and does not urinate inside, therefore I would never stay in a smelly dirty room to then be blamed just because I have a dog with me. I have stayed in many dog friendly hotels and I have never smelt such vile urine smells - not ever, not anywhere, let alone a hotel! I also stated that the room I’d been given was not as described and totally different to my booking(room I booked has a picture, this was not the room I was given) Seriously the carpet in room 224(and the whole landing) needs replacing without delay. Thankfully reception agreed that the room smelt awful and changed my room to 420, which although doesn’t smell, it isn’t the cleanest of rooms and the bathroom extractor needs a deep clean! There’s dirt/crumbs/debris all around edges of bathroom floor - yuk! There’s a sign on front of the bathroom door advising to make sure it’s shut during use and unfortunately due to a broken door at the bottom, the bathroom door cannot fully shut therefore steam is let out of the room and you risk setting off the fire alarm and the building being evacuated!!

We stayed at the Southcliff for the first time this week. We were welcomed with open arms and made to feel right at home. Our room was spacious with a super king size bed, a lovely bathroom, with a bath, and plenty of really hot water. The tea and coffee facilities were ample and we had a flat screen TV. The room was spotless with lots of extra blankets and pillows for the bed. Our room had a bay window, overlooking the beautiful, sunny gardens of the Leas in Folkestone. We were given really useful information about the area and visited a few gorgeous places. Breakfast was another value for money experience. We were given a wide choice of continental and hot varieties. The eggs and bacon and sausages were really fresh and tasty and cooked to perfection. All the fruit juices were chilled, and fresh and we Our tea and coffee were served in pots with fresh milk. We were offered fresh tea and coffee in the foyer of the hotel, all day. The bar was open every day and evening and we had ice cold pints of beer on the wide patio overlooking the sea. All in all we had a very pleasant stay with people who took great care of us. I would recommend The Southcliff without hesitation.

First time we have stayed here and OMG wished we had done so before.place is amazing We had a classic room which was great.Big comfy bed and lovely bathroom. The spa facilities were great.Nice little pool and sauna/jacuzzi/steam room was a great way to start and end the day.Also a gym which I did nt use on this occasion. The Martello bar was cosy and comfortable and the restaurant was very good too Staff were very polite and helpful Great location for a stroll along the prom in although it was very cold. Could see France ! Going back again in a couple of days

Have just stayed at Wards Hotel for 2 nights. We arrived very late due to our car breaking down at the Euro Tunnel. The owner Dillan kindly stayed up to let us in. The rooms were comfortable and warm with all the amenities. Breakfast was tasty and we all enjoyed it. The Sunday lunch meal later was fantastic, I could not rate it highly enough. Home cooked with generous portions. A huge bonus for staying here is the short walk up the Leas coastal promenade area. Easy, flat walking with great views over the Channel. A real highlight and great for my 85 year old mum! We had not expected to stay here, but very glad we did. The owners were very helpful and kind and their food was delicious. Many thanks.

Booked a single room, and it was nicer than I expected! The bathroom is very clean. I used the spa facility briefly. The staff were very helpful in getting me towels, bathrobes and slippers. Various fast food restaurants available 10 minutes walk away Dovercliff entrance is around 25 minute walk away.